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Articles about Retail

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Apple’s retail chief: ‘Touching customers’ key to retail success

Apple’s retail supremo Angela Ahrendts has handed down pearls of wisdom on how to make retail staff feel loved, in a valuable lesson for anyone running customer-facing sales teams. Getting new staff to stay the course in tech sales can often be difficult, with a consequent knock-on effect on the ability to build customer …
Joe Fay, 28 Jan 2016

MOUNTAIN of unsold retail PCs piling up in Blighty: Situation 'serious'

A consumer PC bottleneck in the UK could result in some price cuts ahead of the Windows 10 launch - or so folk in the supply chain are telling us. Distributors are sitting on roughly 60 days of client stock - around twice the amount they typically carry - and all vendors, save for HP, contributed to the mess. “Inventory levels …
Paul Kunert, 19 Jun 2015
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Systemax CEO closes 31 retail stores in US as losses widen

Systemax has finally shuttered the majority of its consumer tech stores in North America after once again enduring weak holiday season sales and reporting yet another year of losses. The New York-listed reseller grew consolidated sales 4.4 per cent to $912.9m but it was the B2B side of the house and not retail that contributed …
Paul Kunert, 11 Mar 2015

Europe's highest court: Apple CAN trademark its retail store layout

Europe's highest court has stated that Apple can indeed trademark the layout of its stores - the iAltars - in a ruling that could ultimately dunk copycat retailers in hot water with the litigious US titan. The decision follows a spat last year, when the German Patent and Trademark Office said Apple could not extend the 2010 US …
Paul Kunert, 10 Jul 2014
Apple Store Fifth Avenue

Another Apple retail chief crashes out the door

The Apple exec tipped to take over as head of its Retail unit has just quit the company, it was announced yesterday. Jerry McDougal, vice president of Retail at Apple since 2000 has resigned to spend more time with his family. McDougal's exit comes three months after his former boss John Browett, was booted out from his role as …
Anna Leach, 16 Jan 2013
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Dixons Retail and Carphone Warehouse mull merger

Dixons and Carphone Warehouse (CPW) today confirmed they are locked in negotiations that may or may not lead to a merger. "These discussions are at a preliminary stage and there can be no certainty that a transaction will be forthcoming," the pair said in a joint statement this morning. As such, no decision has been made …
Paul Kunert, 24 Feb 2014

Dell PCs to be never knowingly undersold by John Lewis this Chrimbo

Dell is to go head-to-head with Apple, HP and Lenovo for the affections of computer-seeking shoppers this Christmas - the XPS range will be never knowingly undersold to the middle classes by John Lewis. Sarah Shields, exec director and UK GM for channel and distribution claimed Dell could not afford to ignore the retail …
Paul Kunert, 20 Nov 2015

CEO of Brit fashion bods Burberry lands Apple job for retail, online sales

Apple has drafted in the CEO of high-end Brit faux tartan fashion label Burberry to head up its global retail and online sales biz – a newly created position. It will be a different type of collection that US national Angela Ahrendts handles when she starts at Apple next spring - as senior veep and a member of Apple's executive …
Paul Kunert, 15 Oct 2013
Microsoft flagship store, New York

Microsoft is about to launch a UK store within a store

Microsoft is scouting locations across big cities in the UK with a view to rolling out a "store within a store" concept, according to our sources. Senior UK heads at the software giant have briefed property investment companies, and one told us the vendor was “working with retailers for experiential stores.” Microsoft has …
Paul Kunert, 12 Nov 2015
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Dixons Carphone to shut down 134 shops

Dixons Carphone Warehouse is shutting 134 shops, a move it insists will have "no impact on colleague numbers". The retail borg is consolidating its stores following the merger between Dixons Retail, owner of Currys and PC World, and Carphone Warehouse in May 2014. The new stores will house its remaining outlets under one roof …
Kat Hall, 26 Jan 2016
BT Openreach at work

CMA to review BT whinge over superfast broadband price setting

Blighty's competition watchdog is to review an appeal by BT against new rules designed to prevent the telco from setting unfair wholesale fibre prices for its rivals. In March last year the regulator Ofcom ruled that BT must maintain a sufficient margin between its wholesale and retail superfast broadband charges in order to …
Kat Hall, 07 Jan 2016

Ebuyer MD Carlisle exits following board level bust up

Online tech bazaar Ebuyer has waved goodbye to UK MD Stuart Carlisle following a disagreement over strategic direction – he wanted to open bricks and mortar retail stores, and the powers that be, well, didn’t. In the interim, the business will be run by FD Mark Pullen and board director Armando Sanchez, the company confirmed …
Paul Kunert, 26 Aug 2015
Interactive Ideas

Interactive Ideas puts 10 staffers on redundancy watch, exits retail software

Distributor Interactive Ideas has placed a small batch of staff at risk of redundancy as it jettisons the retail software biz to concentrate wholly on enterprise software and licensing. Seven years ago retail software represented 80 per cent of Interactive's total turnover but has fallen to just 7 per cent this year, said Mike …
Paul Kunert, 04 Sep 2012
Apple Store Fifth Avenue

Apple's former retail boss spills magic beans on store strategy

Apple doesn't just construct retail stores it brews a magical experience that transforms your very existence, or so said Ron Johnson, former retail veep at the firm. Did someone say ahem...bullshit? No of course not. The man - now CEO at loss-making J.C. Penny - gave an insight into the cerebral workings of an Apple exec during …
Paul Kunert, 27 Nov 2012

Systemax offloads North America problem child to PCM for $14m

Ailing tech supplier Systemax looks to have dealt with the corporation’s problem child – it is selling “certain assets” of the North American Technology Group (NATG) to PCM for $14m and will shutter the rest. The once mighty reseller has reported steep losses and falling sales this year; it has already closed 31 retail stores …
Paul Kunert, 19 Nov 2015
Administration

Cawing retail vultures circle dying Comet, might rip some chunks off

Both bricks-and-mortar and web-based traders are looking to pick through the bones of sickened retail outfit Comet. The receivers Deloitte landed at Comet's doorstep on 2 November to take over operations and have set about cutting costs and finding buyers for the business, which is likely to be broken up. According to sources …
Paul Kunert, 14 Nov 2012
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WHOA! Windows 10 to be sold on USB drives – what a time to be alive

Truly these are magical days: Microsoft has confirmed that Windows 10 will indeed be sold on USB thumb drives rather than just on optical discs, confirming internet mumblings that have been current for some time. Over on Amazon.com, pre-order pages show that the operating system will be available on media other than DVDs. A …
Kelly Fiveash, 19 Jul 2015
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SAP business apps rolled as Hitachi cloud service

SAP’s software is to be offered as a private cloud service, says Hitachi Consulting, the services wing of the Japanese tech giant. Hitachi has announced the rollout of its Consulting Enterprise Cloud for SAP for industrial machinery and components. The Hitachi subsidiary promised this would be an “affordable, ready-to-use, …
Gavin Clarke, 24 Dec 2015
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Dixons Retail flogs Equanet to serial swallower Kelway

Dixons Retail has offloaded mid-market and public sector reselling outfit Equanet to hungry channel player Kelway. It is nearly eight years since Dixons acquired the company, considered to be one of the stronger mid-market players in the UK, but its reputation has since waned. It was the subject of serious cost-cutting by its …
Paul Kunert, 07 Mar 2013
Rotten apple

Apple store staffers probed like 'criminals', lawsuit claims

Apple retail store staffers, routinely frisked for stolen goods at the end of a shift or before breaks, complained to Tim Cook of being treated like “criminals”, as part of a written policy that was “demeaning”. The claim was contained in a 2013 lawsuit filed in California, parts of which the judge unsealed yesterday, that seeks …
Paul Kunert, 11 Jun 2015

Systemax: Shuttering our North America Tech Group may cost $55m

Systemax has gone public with the cost of dotting the Is and crossing the Ts in the closure of its remaining North America Technology Group (NATG), and it's going to be pricey. Very pricey. The ailing reseller revealed last week that US dealer PCM has offered $14m to pick up certain assets, including the right to hire roughly …
Paul Kunert, 24 Nov 2015
Microsoft's planned new stores

Microsoft to open UK retail store early next year

Microsoft is laying the foundations to open up a retail store in the UK with a launch date marked for early next Spring. The software maker revealed plans to open up 75 stores across the globe at its worldwide partner conference last July and as one of the largest tech markets in Europe, the UK will act as an appropriate …
Paul Kunert, 28 Jun 2012

Embarrassed Amazon admits to actually MAKING MONEY as cloud biz blooms

Wall Street got a nasty Q2 shock today from Amazon, which announced an unexpected profit driven largely by its cloudy AWS business. Total net sales for the three months ending on June 30 were $23.19bn, a 19.9 per cent year-on-year gain that ran right past financial analysts' estimates. But the real surprise was that the …
Neil McAllister, 23 Jul 2015
Snipping the ribbon to open a new Microsoft Authorized Reseller

'Nokia store? I dunno no Nokia store. This here's a Microsoft Reseller'

The gradual winding-down of Nokia as a consumer electronics brand continues, with Nokia retail stores and Care repair centres worldwide now morphing into Microsoft sales outlets. "Nokia retail stores will be called Microsoft Authorized Resellers and will showcase a range of Microsoft experiences and products including Lumia, …
Neil McAllister, 14 May 2015
channel

Microsoft gets trademark for retail store plans

Microsoft has been awarded a trademark on its design for a store selling all things high tech. Trademark registration 4036534 covers the design of “a retail store with four curved tabletops at the front and rear side walls and a rectangular band displaying changing video images on the walls.” The trademark covers stores selling …
Iain Thomson, 07 Oct 2011
BT Openreach at work

Never mind falling revenues, BT watchers, look at the footy offering

BT had a mixed quarter, buoyed up mainly by TV subscriptions - and it has taken its results announcement as an opportunity to shore up its broadband position. Revenue to for the first quarter of financial year 2016, ending June 30th, at £4.28bn, down two per cent overall. There was a six per cent drop in revenue from Global …
Simon Rockman, 30 Jul 2015
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Profitable business evaporates at Systemax... make that all business growth

The year seems to be going from bad to worse for ailing tech supplier Systemax with losses widening and revenues narrowing. In calendar Q3, the reseller reported sales of $699.3m, down 15.3 per cent from $825.4m in the same period a year ago, the primary cause of this was the North America Tech Products unit. Stateside, the …
Paul Kunert, 04 Nov 2015
cloud

Computer 2000 taps Widget UK boss to run retail biz

Computer 2000 has lured Widget UK boss Jo-Anne Foreman to head up its retail biz in the UK. She is due to pick up the reins at TD Consumer Electronics from 12 December, reporting to C2000 commercial director Dave Watts. “The establishment of our Retail and Consumer Electronics division is an important strategic investment for …
Paul Kunert, 01 Nov 2011
Still from Stand By Me movie. Pie eating contest

SanDisk struggles to fatten itself up ahead of WD takeover

A final growth quarter but revenue declines on the annual compare, amid falling annual revenues, end a tough year for SanDisk as it prepares to be acquired by WD. Final 2015 quarter revenues were $1.54bn, 11.5 per cent on the year-ago quarter, although they were 6.2 per cent higher than the third 2015 quarter. This beat Wall …
Chris Mellor, 28 Jan 2016
Bang by Guian Bolisay

Rackspace: Amazon? Sure, you can buy their cloud ... from us

Rackspace has reportedly formed a partnership with Amazon Web Services to help customers move their data centers to the online retail giant's public cloud. According to a report in the Wall Street Journal, an American financial newspaper, the two companies plan to announce their new relationship at Amazon's AWS:reinvent …
Neil McAllister, 30 Sep 2015
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Dixons Retail: A mirror held up to Europe

Dixons Retail's top and bottom lines slipped in fiscal 2012 ended 28 April, according to preliminary results. Group pre-tax profits fell to £70.8m, down from £85.3m in the previous financial year and sales dipped three per cent to £8.05bn, compared to £8.3bn in fiscal 2011. The total loss before tax narrowed to £118.8m from £ …
Paul Kunert, 21 Jun 2012
Funnel of cash. Credit: via SXC – http://www.sxc.hu/profile/Leonardini

Cisco spraying $1bn over the UK, hipsters set for well-earned cash injection

Cisco has promised to splurge $1bn (£645m) in the UK over the next five years, investing in 'internet of everything start-ups' as well as promising to buy some real companies, too. The company claims the investment will support the next phase of Blighty's "digitisation" plans. It follows a 2011 commitment to splash $500m (£ …
Kat Hall, 09 Jul 2015
Amazon Web Services

Amazon lifts lid on AWS money factory, says it's a $5 BEEEELLION biz

Amazon lifted the veil from the financials of its Amazon Web Services (AWS) cloud computing business for the first time on Thursday, and it looks to be off to a fine start for the first quarter of the company's fiscal 2015. While Amazon's total revenue of $22.72bn for the quarter represented 15 per cent year-on-year growth – a …
Neil McAllister, 23 Apr 2015

UK retail wiz makes $61m by turning up at Apple

The former boss of UK retail chain Dixons found himself - almost - $61m richer on Friday as he sat down at his new desk at Apple. Filings at the SEC show that John Browett took up his new role as senior vp for retail at Apple last Friday. The filings were flagged up by MacRumours amongst others, and can be viewed at the SEC …
Joe Fay, 25 Apr 2012
cloud

Amazon 'rolling out a retail store in Seattle'

Amazon could be about to open a bricks-and-mortar store in Seattle aimed at selling the Kindle - according to rumours on blog goodereader. Amazon execs are impressed by Apple's trendy hangouts shops, said the goodereader source, and want to get a piece of the boutique retail pie. The Seattle store would test out the concept and …
Anna Leach, 08 Feb 2012
Amazon CEO Jeff Bezos

Investors furious that Amazon only made $482m last quarter

Amazon is taking a beating on Wall Street as the retail and cloud giant posted numbers that, although strong, were short of analyst expectations. The house of Bezos saw its stock price fall 13 per cent after the release of its quarterly and full-year financials. However, Amazon noted large gains in key areas, including the AWS …
Shaun Nichols, 28 Jan 2016
HP building at 648

It's official – HP really will get you a Windows 10 PC on July 29 (barely)

HP got on the phone with The Register on Wednesday to shed light on how it plans to roll out PCs with Windows 10 preinstalled. The IT giant said you can expect at least some of its hardware to be available with the new OS on the day that it launches – July 29. There's been some confusion on the matter. Earlier this week, HP …
Neil McAllister, 15 Jul 2015
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Competition risk? BT faces rigorous frisking over £12.5bn EE takeover bid

The UK's competition watchdog has agreed to hasten a probe into BT's planned multi-billion pound merger with EE. Last month, the one-time state monopoly urged Blighty's Competitions and Markets Authority to swiftly move on from the first phase of its inquiry into BT's bid to slurp up the mobile operator. The regulator said in …
Kelly Fiveash, 09 Jun 2015
Jupiter

Public cloud storage spend to double in two years – reliable sources

Research house 451 reckons public cloud storage spend will double in two years, with on-premises storage spend falling 17 per cent. Its Voice of the Enterprise: Storage study sees most organizations increasing their storage spend while also switching more of it to the public cloud, with Amazon and Microsoft (Azure) being the …
Chris Mellor, 21 Jan 2016
Apple Watch Sport

What is Apple's idiot tax on Watch these days? 'About $265 or 80%'

A teardown of the Apple Watch has found that Sir Jony's arm candy costs a grand total of $83.70 to build, apparently. Research house IHS estimates that the total bill of materials for each California wristjob is about a fifth of the $399 starting retail price: the team found that the hardware in the latest iThing carries a cost …
Shaun Nichols, 30 Apr 2015

Don't worry, Apple hypegasms haven't gone in the WRISTJOB ERA

Fear not fanbois, online only sales of Apple’s jazz bangle wristjob and shiny 12-inch port-disadvantaged MacBook do not signal the end of “iconic blockbuster launches” inside its retail temples stores, a fruity exec has proclaimed. Dream weaver and Apple retail suzerain Angela Ahrendts told employees she knew the “number one” …
Paul Kunert, 22 Apr 2015

Dixons Carphone CEO dances on rivals’ graves, swipes share from survivors

Christmas is unlikely to come early for Brit shoppers at Dixons Carphone. Essentially, the retail borg is awash with cash so it won’t on this occasion need to slash prices to counter a summer of soggy sales. Numbers at the half-way point of fiscal ’16 – ended 31 October – filed this morning, showed like-for-like revenue up …
Paul Kunert, 16 Dec 2015
Inside of O2's new space

Apple retail boss Browett bags $1.74m of shares

The allure of leading Apple's store strategy, coupled with a generous restricted stock package of 100,000 shares, currently valued at $623 a unit, saw Browett flee the CEO's office at Dixons Retail in January. In the SEC document, Apple revealed the Brit received 5,000 shares but 2,159 were sold for tax withholding purposes. He …
Paul Kunert, 24 Oct 2012
channel

Microsoft plans to open 75 retail stores in US

Microsoft is re-hatching its plan to accelerate retail store expansion in the US before turning its sights on the rest of the world. Microsoft's planned new stores Store locator: Microsoft's retail expansion in the next three years The first iteration came in 1999, when Microsoft set up a shop in San Francisco – but efforts …
Paul Kunert, 14 Jul 2011
IBM logo and cat

IBM ringing up retail system biz sale to Toshiba?

Is IBM fixing to sell its point of sale hardware and software business to Japanese conglomerate and sometime IT partner Toshiba? That's what a report in the Japanese business daily Nikkei says. Nikkei cites sources saying that Toshiba wants to give Big Blue ¥70bn, or around $870m at current exchange rates, to acquire the Retail …
Our plucky Playmonaut celebrates his riches with a bevy of beauties

Stop everything! PC sales did increase in the UK over Christmas

Finally some PC shipments have arrived on our desk that reveal the products customers are actually buying – and the real picture is far less negative than most other analysts’ stats state. Both IDC and Gartner track shipments into distributors and retailers, not actual sales to punters, and after a sustained period of channel …
Paul Kunert, 27 Jan 2016

Dixons Carphone still has 7.5k Windows XP EPOS systems

Dixons Carphone is still using thousands of EPOS tills running on Windows XP more than a year after Microsoft’s extended support expired, The Register has learned. This is not the Embedded flavour of the OS (though even these would present a heightened risk of attack, say security experts) but 7,000-plus bog standard XP …
Paul Kunert, 18 Aug 2015
channel

Ingram slams 'soft' Euro retail market

Ingram Micro is forecasting modest fiscal Q3 growth aided by a currency tailwind on the back of weakened consumer demand in Europe and biz woes in Oz. Ahead of reporting the numbers next week, the world's largest IT distributor expects sales to be $8.9bn (£5.65bn), "growing modestly in local currencies" on a sequential and year- …
Paul Kunert, 18 Oct 2011

Just WALK IN and buy an Apple Watch. Are you mad?

Apple has slapped some restrictions on early-bird madcap punters who want to part with hard-earned cash for a fancy wrist-job – they must shop only on white unicorns, bring virgin £50 notes and rap their order. Alright, so the channel bully boy isn’t being quite as prescriptive with those that want to buy an Apple Watch, but a …
Paul Kunert, 30 Mar 2015
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Internet retail tax threshold 'probably irrelevant'

Australia's Productivity Commission is re-igniting the debate about online retail, competition and taxation, with an issues paper published late last week. The paper, titled "Economic Structure and Performance of the Australian Retail Industry", launches the commission's inquiry into the industry, with a particular focus on …

Opinion

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Chris Mellor

A VC with startup agenda slams established suppliers. Surprised? Neither were we
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Kat Hall

Cornwall's win over BT should be a cautionary relationship tale

Features

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Cool Texas dude is just your average billionaire