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Articles about Outsourcing

Bad news, IT bods: UK's tech outsourcing up 15% last year

IT outsourcing contracts agreed in 2014 totalled £3.44bn in value, with nearly a third of that value accounted for by deals struck in the energy and utilities sector. Those deals were worth £1.05bn and accounted for most of the 187 per cent year-on-year rise in the sector on £373 million spent on all outsourcing deals in the …
OUT-LAW.COM, 16 Feb 2015
Downing Street road sign

Gov.UK doubles IT outsourcing to £20bn

Public sector IT outsourcing has doubled over the last six years to be worth £20.7bn in active contracts, The Register can reveal. Since 2008, the average contract size of public sector IT outsourcing deals has remained roughly the same, David Howie, partner at ISG Outsourcing told El Reg. This is despite the government's …
Kat Hall, 03 Nov 2014
IBM PC 5150

IBM bags multi-billion dollar outsourcing deal with ABN AMRO

IBM has bagged a multi-billion dollar 10-year deal with Dutch bank ABN AMRO, the second major European outsourcing win for the company in the last month. The deal is likely to bring cheer to Big Blue, following its recent "disappointing" third-quarter results. The deal includes a private IBM cloud, mobile computing, managed …
Kat Hall, 01 Dec 2014
Un Frog

Merlot and hot dogs: Atos snaps up Xerox's outsourcing biz for $1.05bn

French IT services giant Atos has snapped up Xerox's outsourcing biz for $1.05bn (£670m), as it tries to extend its garlic and lemon-infused tentacles across the American market. The deal for the company's Information Technology Outsourcing unit will add $1.5bn (£960m) of revenue to Atos's €8.6bn (£5.5bn) turnover. Of Xerox's 9, …
Kat Hall, 19 Dec 2014
Old Bailey Lady Justice

MoJ hands £125m to outsourcing giant Atos

The Ministry of Justice (MoJ) has handed a £125m five-year contract for End User Computing (EUC) services to outsourcer Atos. The deal includes PCs, fondleslabs and related software, peripherals, storage, services, training and management across 2,300 MoJ sites. It forms one of the last components of the department's Future IT …
Kat Hall, 05 Nov 2014

Trustmarque sold to biz process outsourcing specialist Liberata

Business Process Outsourcing biz Liberata has swallowed troubled Microsoft enterprise partner Trustmarque for an undisclosed sum. The solvent sale was concluded late last night, avoiding the need for the York-headquartered reseller to call in the administrators, something that seemed liked a possibility 10 days ago when issues …
Paul Kunert, 11 Sep 2014

Outsourcing giant Capita gets share boost from confident outlook

The London stock market was pleased by Capita's 14 per cent rise in annual profits (before tax) today, sending shares up almost six per cent in the first half of the day. Not only had the British outsourcing group pulled in more profits for fiscal 2013, it also said it was feeling pretty chipper about this year, after winning £ …

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014

Official: MoJ IT workers on STRIKE over outsourcing job fears

Back office admin staff working at the MoJ's two Shared Service centres are to down tools next week over fears of job cuts. This follows the department's decision to outsource the work to a business owned by French integrator Steria. Staff at the centres in Newport and Bootle run payroll, personnel and finance for the 90k people …
Paul Kunert, 25 Jun 2014

O2 and Capita finally ink £1.2bn outsourcing deal

O2 has signed the expected deal outsourcing its telephone support to Capita, transferring 2,700 staff in a 10-year deal worth £1.2bn. The deal was only announced in May, though that followed months of discussion and a fair bit of rumour. The Communication Workers Union reckons this to be the UK's biggest ever outsourcing deal, …
Bill Ray, 03 Jul 2013

Europe drags, as Accenture posts steady growth

Outsourcing giant Accenture posted a yearly sales increase of five per cent to $7.5bn (£5bn) for its second quarter results, highlighting its "digital" investments as a reason for the consistent growth. However, its European revenue dropped by two per cent to $2.66bn (£1.8bn). The company singled out France, Germany, Spain and …
Kat Hall, 27 Mar 2015
channel_teaser_exit

CEO of bloated outsourcing firm Capita quits after 26 years

Fat cat chief exec Paul Pinder is to quit after 26 years at outsourcing giant Capita to head up small, private equity-backed businesses. The man who, along with other top brass, pocketed a 20 per cent pay hike last year as IT Services staff had their wages frozen and bonuses shelved, is to be replaced by Capita deputy chief exec …
Paul Kunert, 18 Nov 2013
Houses of Parliament at night-time

NAO: £4bn of gov work doled out to just 4 outsourcing giants

In spite of the Cabinet Office's tough talk about binning hefty suppliers whose performance is crappy, four outsourcing giants caught up in contractual issues have amassed £4bn of government business. The fabulous four include Capita, Serco, G4S and Atos, which collectively banked £1.05bn in profits globally in 2012. Between …
Paul Kunert, 12 Nov 2013
IBM Headquarters, Armonk, NY

Soz, HP. IBM has out-mega-dealed you – tech analyst

Having hoovered up a number of megadeals last year, IBM has left rival HP eating its dust in the infrastructure space, according to an analyst report. In December IBM announced a $1bn (£644m) deal with German airline Lufthansa, a win with global comms company WPP for $1.25bn (£800m), and said it had scored undisclosed deals …
Kat Hall, 26 Feb 2015
g_cloud_uk_gov

UK.gov to drive stake through heart of big IT outsourcing deals

A wave of huge government IT outsourcing contracts finishing this year won’t be renewed as No.10 snatches back control of Whitehall technology from tech firms. Civil servants will now be expected to take greater responsibility for their departments’ systems and policy, and only engage with suppliers through G-Cloud. Ahead of …
Gavin Clarke, 08 Jul 2013

UK public sector biz keeps French giant Atos buoyant

Sales at French outsourcing giant Atos rose 5.1 per cent to €9.1bn (£5.9bn) for its full-year 2014, buoyed by UK public sector spend. Net income was €283m (£183m), up a respectable nine per cent from the previous year. However, the firm said when currency exchange was taken into account, sales dropped 1.1 per cent on last year …
Kat Hall, 19 Feb 2015

IDC: Outsourcing sector needs rescue fund for cloudy customers

The outsourcing industry should develop a voluntary crisis fund to give protection to customers should their services provider hit the wall. This was proposed by IDC in light of 2e2's recent high profile collapse that left some customers scrambling for alternative suppliers, and highlighted the pitfalls of outsourcing. One …
Paul Kunert, 15 Feb 2013
Euro notes

RBS's Ulster Bank whacked with enormous IT cock-up fine

RBS-owned Ulster Bank has been whacked with a €3.5m (£2.75m) fine for the IT outsourcing cock-up that affected RBS customers in 2012. The incident resulted in around 600,000 customers being deprived of basic banking services over a 28 day-period during June and July 2012, said the Central Bank of Ireland (CBI). The fine is the …
Kat Hall, 12 Nov 2014
Crop of doctor with pen and clipboard

Capita lands spot on mega £5bn NHS commissioning deal

Outsourcing giant Capita is one of three major companies to be awarded a place on the £5bn Lead Provider Framework for Commissioning Support Services. Clinical Commissioning Groups (CCGs) will be required to re-procure many of their support services by April 2016 in order to comply with EU procurement law, which NHS England …
Kat Hall, 09 Feb 2015
channel_teaser_exit

Phoenix IT Group says 'see ya' to repairs staff

Phoenix IT Group is outsourcing the lion's share of its repairs workshop work to Centrex, with staff set to TUPE across to their new employer by the end of this month. Some 20 workers entered into consultation “recently”, the company told us, and are expected to relocate from their current Northampton base to the national …
Paul Kunert, 25 Mar 2015

Capita gobbles up more public sector pie

Controversial outsourcing goliath Capita has been handed yet another slice of the public sector pie – having bagged a joint venture with the Department for Environment, Food and Rural Affairs expected to generate £700m. Capita will acquire a 75 per cent stake in the running of the department's Food and Environment Research …
Kat Hall, 12 Feb 2015
cloud

IBM inks another billion-dollar deal... with The Other Advertising Giant

IBM has announced another big outsourcing contract, nabbing a new deal with WPP, the world’s top advertising firm, for $1.25bn. Big Blue has worked with the ad giant before, but this is a new services contract to run its global tech platform in the cloud over the next seven years. The contract comes hot on the heels of another …
IBM's Hursley partner centre: A shop window for datacentres

Outsourcer Capita snaps up Solid State Solutions for undisclosed wonga

Outsourcing giant Capita has gobbled up Basingstoke storage company Solid State Solutions (S3) for an undisclosed sum. The £22m turnover business will sit within Capita's IT Enterprise Services tech biz. The company has 30 staff with more than 300 private and public sector clients. The move is likely to bolster Capita's …
Kat Hall, 23 Dec 2014
SEC

US tech titan CSC slapped with $190m penalty

IT giant CSC has been slapped with a $190m (£122m) penalty by US regulator the Securities and Exchange Commission following a probe into the firm's accounting practices. The investigation was opened in 2011, mainly into the firm's European outsourcing unit - including revenue from its troubled NHS contract negotiations between …
Kat Hall, 30 Dec 2014
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

ANOTHER shake-up at HP Enterprise Services

A mini shake-up of the Enterprise Services (ES) division at HP has seen the role of UK public sector veep Stuart Bladen carved up and shared out among several others. As a result, local public sector selling will fall under the control of Nigel Kirby Green, who is also tzar of HP’s healthcare and life sciences organ. The …
Paul Kunert, 27 Feb 2015

Satyam Computing Services founder jailed over $1.4 BILLION fraud

The founder of former Indian outsourcing biz Satyam Computer Services has been jailed for six months for cooking the company's books to the tune of $1.4bn. The case has been rumbling on since Ramalinga Raju intially admitted the fraud in 2009 – a scandal that has been described as "India's biggest corporate fraud case", …
Kat Hall, 10 Dec 2014
g_cloud_uk_gov

HP's ailing Enterprises Service unit bags 'mega' TNT gig

HP’s sickly Enterprise Services (ES) unit continues to show signs of recovery after putting pen to paper on a “mega” six-year managed services deal with Dutch logistics biz TNT. The project, believed to be worth hundreds of millions of dollars, follows hot on the heels of a decade long outsourcing agreement with Deutsche Bank, …
Paul Kunert, 16 Mar 2015
School of Rock

Hello, Mr Chips(et): Capita grabs bigger slice of UK IT education market

Capita gobbled up a larger piece of the UK's £800m education IT spending market in 2013, with sales up 9 per cent to £234m. According to analyst firm TechMarketView, the top 10 suppliers dominated the education IT market with combined revenues of £741m. Capita’s sales were bolstered by the acquisition of Northgate Managed …
Kat Hall, 19 Nov 2014
Old Bailey Lady Justice

More Home Office and MoJ jobs could move abroad, union warns

Jobs at the Ministry of Justice and the Home Office could be next in line to be offshored to India, the PCS union has warned, with both departments joining a £1bn shared services venture with outsourcing giant Steria. The Shared Services Connected (SSCL) joint venture, in which Steria owns a 75 per cent stake and the Cabinet …
Kat Hall, 31 Oct 2014

Fujitsu and Capgemini's giga-quid HMRC lashup given drubbing by govt auditors

In yet another example of a sprawling government contract gone monumentally wrong – the second of the day – HMRC has splashed £7.9bn on an IT outsourcing deal that is looking very tough to justify. Capgemini and Fujitsu won the ten-year Aspire deal – a merged Inland Revenue and Customs & Excise contract – way back in 2004, and …
Paul Kunert, 22 Jul 2014
management strategy4

SAP's ex-Hana chief swallows software firm, bets big on... Hana

The exec who led SAP’s Hana has bought enterprise software management specialist Panaya, pitting his new firm against his old bosses. Vishal Sikka, chief executive and managing director of Infosys, has announced that his firm – India’s second largest outsourcing company – is buying Panaya for $200m. The new acquisition produces …
Gavin Clarke, 16 Feb 2015
channel

HP inks $1.4bn outsourcing deal with energy firm E.ON

Hewlett-Packard and European energy mammoth E.ON IT announced they have signed a five-year, $1.4bn infrastructure tech-outsourcing services contract. Under the deal, HP is to provide data centre operations and workplace services. The agreement is expected to "strengthen E.ON’s competitiveness and create a more flexible …
Lewis Page, 15 Dec 2010
Dunce

Read IBM's note to staff announcing mandatory training and 10% pay cut

IBM has instituted a new, mandatory training program for some US employees whom management claims don't measure up in the skills department – and participants will be required to give up 10 per cent of their salaries for the privilege. The program was announced in a memo issued to the affected staffers, all of whom work in the …
Neil McAllister, 17 Sep 2014

BPO playa Liberata stitches together its resellers' hit squads

Liberata has lobbed together its Microsoft licensing arm Trustmarque and cloudy biz Trinity, with the latter’s brand name set to disappear from view. The business process outsourcing firm added to its technology portfolio last summer with the speedy buy of Trustmarque, which changed accounting practises and then found itself …
Paul Kunert, 13 Jan 2015
india

India's grip on offshoring eases ever so slightly

India's dominance of the offshoring industry has eased ever so slightly, with Mumbai losing its position as the world's second-best place to outsource to Filipino capital Manila, according to the new Tholons 2014 Top 100 Outsourcing Destinations rankings report. The news isn't all bad for India: it's still home to six of the …
Simon Sharwood, 21 Jan 2014

UK.gov shuns IT support tower model. Now what the hell do we do?

Escaping the clutches of the big evil system integrators has long been part of the government's IT rhetoric. Yet confusion reigns as to what the strategy actually is now that previous "disaggregation" plans have been torn up – and those contracts are about to expire. Outsourcing overall might be on the rise across the public …
Kat Hall, 24 Feb 2015
Downing Street road sign

Ark scoops £700m to host ALL UK.gov's data centre needs

Exclusive Small data centre biz Ark has won a £700m four-year outsourcing megadeal with the Cabinet Office to supply the government's entire data centre estate via its Crown Hosting contract, multiple sources have told The Register. El Reg understands that the estate will initially be run via the company's two data centres in Farnborough …
Kat Hall, 12 Mar 2015
Confused computer keyboard

Steria, the MoJ and a £56 MILLION Shared Services write-off

A botched ERP project at the heart of the Ministry of Justice's Shared Services Programme has led to the outsourcing of the back-office functions to Steria – the very company given the original contract to set up the "in-house" systems. Departmental accounts for the MoJ's fiscal '14 ended 31 March reveal the cost of the failure …
Paul Kunert, 27 Jun 2014
Man wrinkles his eyes in an expression of pain, annoyance or dsicomfort

British Gas 'in talks' to outsource tech services desk, whispers insider

British Gas has dropped a bombshell among its techies after informing them of plans to outsource some or all of its service desk. The erstwhile methane monopoly gathered the IT squad in Staines yesterday to deliver the good news that they could be looking for a job elsewhere. "In a hastily announced IT staff meeting," said one …
Paul Kunert, 02 May 2014
Confused computer keyboard

Capita: We've spent £150m on acquisitions... SHOW US the MONEY

Serial acquirer Capita IT Services reported a low-single digit revenue jump for the first half of calendar 2014, but given the numerous acquisitions made this looks to be something of a commercial damp squib. The techie arm bulked up sales by just 2.7 per cent year-on-year to £235m in the period, not including the £60m worth of …
Paul Kunert, 23 Jul 2014
francis_maude_flames_evil

UK.gov prompt payment promise is POPPYCOCK - NAO

Government is falling short in its commitment to settle debts with SME suppliers inside 30 days, putting some cash-strapped firms at risk of making redundancies. A report by the National Audit Office revealed central government spends £40bn a year on goods and services, of which about £4.5bn is spent directly with SMEs. An …
Kat Hall, 08 Jan 2015
Shop Direct Skyways House entrance

IBM cuts down Amazon with cloudy 10-year ShopDirect deal

IBM has landed a 10-year cloud and services contract with one of the UK’s biggest and most aggressive privately held firms. Shop Direct, the firm behind Very.co.uk and owner of the Littlewoods brand, will use IBM’s SoftLayer cloud. Financial terms of the contract were not revealed. Andy Wolfe, Shop Direct CIO, told The Reg …
Gavin Clarke, 09 Feb 2015

Goodbye, Mr Dong: Samsung Galaxy S5 boss disappears through trapdoor

Samsung has parted ways with Chang Dong-hoon, the head of its mobile design team. The doomed exec offered to step down last week and will be replaced by Lee Min-hyouk, Reuters reports. The move follows criticism that the company's flagship Galaxy S5 is not sufficiently innovative to stir the mobile market. Less-than-stellar S5 …
Simon Sharwood, 08 May 2014
channel

Outsourcing goes inside

An Indian outsourcing firm is working with prison authorities to set up a 200 man unit to handle back office and data entry functions for businesses worldwide. Charlapally Central Jail near Hyderabad was chosen because 40 per cent of prisoners are well-educated. Lags will get the chance to learn some skills that might actually …
John Oates, 12 May 2010
IBM CEO Ginni Rometty

IBM to open up on global re-org TONIGHT - sources

Execs at IBM are expected to go open kimono tonight about the company-wide re-organisation dreamt up by harassed CEO Ginni Rometty, according to company insiders and channel partners. Just as some of us in Blighty will be getting ready for bed or – god forbid – watching Celebrity Big Brother, Armonk-based IBM will be lifting the …
Paul Kunert, 20 Jan 2015
Love

Huawei and Accenture pucker up for enterprise love-in

Huawei looks to be side-stepping glacier-paced reseller recruitment by getting chummy with consultancy Accenture to work on carrier biz support services and private cloudy enterprise stuff. The ink is still drying on the pact but will see the pair “develop joint initiatives” in China, southeast Asia, other emerging markets and …
Paul Kunert, 16 Oct 2014

Serco issues shares to plug finance gap after profit warning

Serco is looking to plug the gap in its finances from weaker-than-expected results via a share placement estimated to haul in £100m worth of filthy lucre. This follows yesterday's latest profit warning and confirmation that long-standing CFO Andrew Jenner is to quit after 17 years of counting beans, once a successor is found …
Paul Kunert, 01 May 2014
balaclava_thief_burglar

Crims at vendors could crock kit says ENISA

Before you sign on the dotted line to acquire some kit or sign up a service provider, ask the vendor you're considering if any of their staff have criminal records. That's just one of many, many, suggestions made by the European Union Agency for Network and Information Security (ENISA), in a new guide to Secure ICT Procurement …
Simon Sharwood, 11 Dec 2014

Look who's SAP happy: HDS eyes up French techies at Oxya for lunch

Hitachi Data Systems intends to acquire Oxya, a SAP technical services and hosting outfit. Oxya, founded in 1998, is an international business headquartered in Paris, France, and has operations in Belgium, China, the UK and the US. It offers technical SAP services, hosting and outsourcing, and has had a relationship with HDS …
Chris Mellor, 12 Feb 2015

SEC asks Affiliated Computer Services to step aside, snaps on rubber glove

The Securities and Exchange Commission is probing bean counting methods used by Xerox tentacle Affiliated Computer Services. In a filing, the copier monster confirmed the SEC has been "conducting an investigation of certain accounting practices" at ACS, an outsourcing and data centre management player that Xerox forked out $6. …
Paul Kunert, 08 Oct 2013

Opinion

Alexandre Mesguich

Change is order of day as tech giants shift strategy gears
Partnership

Frank Jennings

Confused? No problem, we have 5, no 6, no 7... lots of standards

Chris Mellor

VC sequence could end not with a bang, but a whimper
Sad man stares glumly over boxed contents of desk. Image via shutterstock (Baranq)

Features

money trap conceptual illustration
Big boys snare the unwary with too-good-to-be-true deals
Angus Highland cow
Pet carriers not wanted for whitebox stampede
FBcoldstoragearray
Sorry OpenStack and Open Compute, we're not all Facebook
Gary Kovacs, CEO of AVG. Pic: World Economic Forum
Scammy download sites? Government snooping? Run of the mill for Gary Kovacs