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Articles about Outsourcing

Poor people in India queue for a political party-sponsored medical check. Pic: Welfare Party of India

Tech Mahindra posts profit warning: The end for Indian outsourcing?

Indian outsourcer Tech Mahindra, which bought disgraced rival Satyam in 2012, has issued a profit warning — the first sign of trouble in the buoyant market for some time. In a regulatory filing to the Bombay Stock Exchange, it blamed a "seasonally weak" mobility business for dragging down first-quarter revenue, with shares …
Kat Hall, 29 Jun 2015
£10 notes. Pic: Howard Lake

Value of European outsourcing deals plummets

The number of mega outsourcing deals shrank by 25 per cent in Europe for the first quarter of 2015, with just 128 contracts, valued at €1.9 billion (£1.4 billion), according to outsourcing analysts Information Services Group (ISG). David Howie, a partner at ISG, said the figures reflect a trend toward smaller deals, although " …
Kat Hall, 24 Apr 2015

Bad news, IT bods: UK's tech outsourcing up 15% last year

IT outsourcing contracts agreed in 2014 totalled £3.44bn in value, with nearly a third of that value accounted for by deals struck in the energy and utilities sector. Those deals were worth £1.05bn and accounted for most of the 187 per cent year-on-year rise in the sector on £373 million spent on all outsourcing deals in the …
OUT-LAW.COM, 16 Feb 2015
Downing Street road sign

Gov.UK doubles IT outsourcing to £20bn

Public sector IT outsourcing has doubled over the last six years to be worth £20.7bn in active contracts, The Register can reveal. Since 2008, the average contract size of public sector IT outsourcing deals has remained roughly the same, David Howie, partner at ISG Outsourcing told El Reg. This is despite the government's …
Kat Hall, 03 Nov 2014
IBM PC 5150

IBM bags multi-billion dollar outsourcing deal with ABN AMRO

IBM has bagged a multi-billion dollar 10-year deal with Dutch bank ABN AMRO, the second major European outsourcing win for the company in the last month. The deal is likely to bring cheer to Big Blue, following its recent "disappointing" third-quarter results. The deal includes a private IBM cloud, mobile computing, managed …
Kat Hall, 01 Dec 2014
Un Frog

Merlot and hot dogs: Atos snaps up Xerox's outsourcing biz for $1.05bn

French IT services giant Atos has snapped up Xerox's outsourcing biz for $1.05bn (£670m), as it tries to extend its garlic and lemon-infused tentacles across the American market. The deal for the company's Information Technology Outsourcing unit will add $1.5bn (£960m) of revenue to Atos's €8.6bn (£5.5bn) turnover. Of Xerox's 9, …
Kat Hall, 19 Dec 2014
Old Bailey Lady Justice

MoJ hands £125m to outsourcing giant Atos

The Ministry of Justice (MoJ) has handed a £125m five-year contract for End User Computing (EUC) services to outsourcer Atos. The deal includes PCs, fondleslabs and related software, peripherals, storage, services, training and management across 2,300 MoJ sites. It forms one of the last components of the department's Future IT …
Kat Hall, 05 Nov 2014

Trustmarque sold to biz process outsourcing specialist Liberata

Business Process Outsourcing biz Liberata has swallowed troubled Microsoft enterprise partner Trustmarque for an undisclosed sum. The solvent sale was concluded late last night, avoiding the need for the York-headquartered reseller to call in the administrators, something that seemed liked a possibility 10 days ago when issues …
Paul Kunert, 11 Sep 2014

Outsourcing giant Capita gets share boost from confident outlook

The London stock market was pleased by Capita's 14 per cent rise in annual profits (before tax) today, sending shares up almost six per cent in the first half of the day. Not only had the British outsourcing group pulled in more profits for fiscal 2013, it also said it was feeling pretty chipper about this year, after winning £ …

Ministry of Justice IT bods to strike over outsourcing fears

Nearly half of the unionised techies at the UK's Ministry of Justice have voted to strike over proposals that could shift IT service work into the private sector. At the heart of the matter is the Cabinet Office's excitingly titled Next Generation Shared Services Strategy, which was published in March 2013: the strategy's …
Paul Kunert, 20 Jun 2014

Official: MoJ IT workers on STRIKE over outsourcing job fears

Back office admin staff working at the MoJ's two Shared Service centres are to down tools next week over fears of job cuts. This follows the department's decision to outsource the work to a business owned by French integrator Steria. Staff at the centres in Newport and Bootle run payroll, personnel and finance for the 90k people …
Paul Kunert, 25 Jun 2014

O2 and Capita finally ink £1.2bn outsourcing deal

O2 has signed the expected deal outsourcing its telephone support to Capita, transferring 2,700 staff in a 10-year deal worth £1.2bn. The deal was only announced in May, though that followed months of discussion and a fair bit of rumour. The Communication Workers Union reckons this to be the UK's biggest ever outsourcing deal, …
Bill Ray, 03 Jul 2013

Europe drags, as Accenture posts steady growth

Outsourcing giant Accenture posted a yearly sales increase of five per cent to $7.5bn (£5bn) for its second quarter results, highlighting its "digital" investments as a reason for the consistent growth. However, its European revenue dropped by two per cent to $2.66bn (£1.8bn). The company singled out France, Germany, Spain and …
Kat Hall, 27 Mar 2015
channel_teaser_exit

CEO of bloated outsourcing firm Capita quits after 26 years

Fat cat chief exec Paul Pinder is to quit after 26 years at outsourcing giant Capita to head up small, private equity-backed businesses. The man who, along with other top brass, pocketed a 20 per cent pay hike last year as IT Services staff had their wages frozen and bonuses shelved, is to be replaced by Capita deputy chief exec …
Paul Kunert, 18 Nov 2013
Houses of Parliament at night-time

NAO: £4bn of gov work doled out to just 4 outsourcing giants

In spite of the Cabinet Office's tough talk about binning hefty suppliers whose performance is crappy, four outsourcing giants caught up in contractual issues have amassed £4bn of government business. The fabulous four include Capita, Serco, G4S and Atos, which collectively banked £1.05bn in profits globally in 2012. Between …
Paul Kunert, 12 Nov 2013
IBM Headquarters, Armonk, NY

Soz, HP. IBM has out-mega-dealed you – tech analyst

Having hoovered up a number of megadeals last year, IBM has left rival HP eating its dust in the infrastructure space, according to an analyst report. In December IBM announced a $1bn (£644m) deal with German airline Lufthansa, a win with global comms company WPP for $1.25bn (£800m), and said it had scored undisclosed deals …
Kat Hall, 26 Feb 2015
g_cloud_uk_gov

UK.gov to drive stake through heart of big IT outsourcing deals

A wave of huge government IT outsourcing contracts finishing this year won’t be renewed as No.10 snatches back control of Whitehall technology from tech firms. Civil servants will now be expected to take greater responsibility for their departments’ systems and policy, and only engage with suppliers through G-Cloud. Ahead of …
Gavin Clarke, 08 Jul 2013
management project

Logicalis takes wrapping off shiny Brit-based SMC practice

Troubled Logicalis is, as expected, replicating a pure tech sales consultancy in Blighty to dish out professional services for customers that are looking to overhaul their IT estate. The service management consultancy practice was established in the Netherlands several years back when the integrator acquired some European …
Paul Kunert, 25 Jun 2015

IDC: Outsourcing sector needs rescue fund for cloudy customers

The outsourcing industry should develop a voluntary crisis fund to give protection to customers should their services provider hit the wall. This was proposed by IDC in light of 2e2's recent high profile collapse that left some customers scrambling for alternative suppliers, and highlighted the pitfalls of outsourcing. One …
Paul Kunert, 15 Feb 2013

UK public sector biz keeps French giant Atos buoyant

Sales at French outsourcing giant Atos rose 5.1 per cent to €9.1bn (£5.9bn) for its full-year 2014, buoyed by UK public sector spend. Net income was €283m (£183m), up a respectable nine per cent from the previous year. However, the firm said when currency exchange was taken into account, sales dropped 1.1 per cent on last year …
Kat Hall, 19 Feb 2015

Light-fingered Satyam founder Ramalinga Raju jailed for seven years

The former chairman of Indian outsourcing firm Satyam Computer Services has been jailed for seven years for his part in a $1.4bn (£953m) accountancy fraud scandal. The Special Central Bureau of Investigations Court in Hyderabad sentenced B. Ramalinga Raju and eight others - including auditors Subramani Gopalakrishnan and Talluri …
Kat Hall, 10 Apr 2015

French outsourcer Atos fattens revenues on UK public sector

French outsourcer Atos posted bumper profits int its first quarter, mainly buoyed by the UK public sector deals. Revenue rose 17.6 per cent to €2.4bn (£1.7bn), compared with the same quarter last year. The UK was the biggest market for the outsourcer, growing 15 per cent to €511m (£367m) compared with the same quarter last year …
Kat Hall, 22 Apr 2015
Euro notes

RBS's Ulster Bank whacked with enormous IT cock-up fine

RBS-owned Ulster Bank has been whacked with a €3.5m (£2.75m) fine for the IT outsourcing cock-up that affected RBS customers in 2012. The incident resulted in around 600,000 customers being deprived of basic banking services over a 28 day-period during June and July 2012, said the Central Bank of Ireland (CBI). The fine is the …
Kat Hall, 12 Nov 2014
Crop of doctor with pen and clipboard

Capita lands spot on mega £5bn NHS commissioning deal

Outsourcing giant Capita is one of three major companies to be awarded a place on the £5bn Lead Provider Framework for Commissioning Support Services. Clinical Commissioning Groups (CCGs) will be required to re-procure many of their support services by April 2016 in order to comply with EU procurement law, which NHS England …
Kat Hall, 09 Feb 2015
paper cut-out men holding hands in linked semi-circle

Legal biz Irwin Mitchell outsources majority of IT to Esteem

Law firm Irwin Mitchell is to outsource IT operations to Esteem from Monday, with the “majority” of staff expected to be TUPEd across, although some are refusing to relocate 200 miles to the Woking call centre The desktop support function was already contracted to Esteem at the end of 2012 for £1.7m with 15 people joining the …
Paul Kunert, 13 Apr 2015
channel_teaser_exit

Phoenix IT Group says 'see ya' to repairs staff

Phoenix IT Group is outsourcing the lion's share of its repairs workshop work to Centrex, with staff set to TUPE across to their new employer by the end of this month. Some 20 workers entered into consultation “recently”, the company told us, and are expected to relocate from their current Northampton base to the national …
Paul Kunert, 25 Mar 2015

Capita gobbles up more public sector pie

Controversial outsourcing goliath Capita has been handed yet another slice of the public sector pie – having bagged a joint venture with the Department for Environment, Food and Rural Affairs expected to generate £700m. Capita will acquire a 75 per cent stake in the running of the department's Food and Environment Research …
Kat Hall, 12 Feb 2015
cloud

IBM inks another billion-dollar deal... with The Other Advertising Giant

IBM has announced another big outsourcing contract, nabbing a new deal with WPP, the world’s top advertising firm, for $1.25bn. Big Blue has worked with the ad giant before, but this is a new services contract to run its global tech platform in the cloud over the next seven years. The contract comes hot on the heels of another …
IBM's Hursley partner centre: A shop window for datacentres

Outsourcer Capita snaps up Solid State Solutions for undisclosed wonga

Outsourcing giant Capita has gobbled up Basingstoke storage company Solid State Solutions (S3) for an undisclosed sum. The £22m turnover business will sit within Capita's IT Enterprise Services tech biz. The company has 30 staff with more than 300 private and public sector clients. The move is likely to bolster Capita's …
Kat Hall, 23 Dec 2014
SEC

US tech titan CSC slapped with $190m penalty

IT giant CSC has been slapped with a $190m (£122m) penalty by US regulator the Securities and Exchange Commission following a probe into the firm's accounting practices. The investigation was opened in 2011, mainly into the firm's European outsourcing unit - including revenue from its troubled NHS contract negotiations between …
Kat Hall, 30 Dec 2014
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

ANOTHER shake-up at HP Enterprise Services

A mini shake-up of the Enterprise Services (ES) division at HP has seen the role of UK public sector veep Stuart Bladen carved up and shared out among several others. As a result, local public sector selling will fall under the control of Nigel Kirby Green, who is also tzar of HP’s healthcare and life sciences organ. The …
Paul Kunert, 27 Feb 2015

Satyam Computing Services founder jailed over $1.4 BILLION fraud

The founder of former Indian outsourcing biz Satyam Computer Services has been jailed for six months for cooking the company's books to the tune of $1.4bn. The case has been rumbling on since Ramalinga Raju intially admitted the fraud in 2009 – a scandal that has been described as "India's biggest corporate fraud case", …
Kat Hall, 10 Dec 2014
g_cloud_uk_gov

HP's ailing Enterprises Service unit bags 'mega' TNT gig

HP’s sickly Enterprise Services (ES) unit continues to show signs of recovery after putting pen to paper on a “mega” six-year managed services deal with Dutch logistics biz TNT. The project, believed to be worth hundreds of millions of dollars, follows hot on the heels of a decade long outsourcing agreement with Deutsche Bank, …
Paul Kunert, 16 Mar 2015
HP Logo splitting in two

HP: you know we said we were done with cost cutting...

Just when the folk at HP Enterprise Services thought the multi-year cost cutting timetable was almost at an end, along comes another plan to lop $2bn off the expenses bill. The division reported a 16 per cent drop in turnover to $4.81bn in HP’s second quarter of fiscal ’15 ended 30 April, although profit before tax went up 31 …
Paul Kunert, 24 May 2015
School of Rock

Hello, Mr Chips(et): Capita grabs bigger slice of UK IT education market

Capita gobbled up a larger piece of the UK's £800m education IT spending market in 2013, with sales up 9 per cent to £234m. According to analyst firm TechMarketView, the top 10 suppliers dominated the education IT market with combined revenues of £741m. Capita’s sales were bolstered by the acquisition of Northgate Managed …
Kat Hall, 19 Nov 2014
Old Bailey Lady Justice

More Home Office and MoJ jobs could move abroad, union warns

Jobs at the Ministry of Justice and the Home Office could be next in line to be offshored to India, the PCS union has warned, with both departments joining a £1bn shared services venture with outsourcing giant Steria. The Shared Services Connected (SSCL) joint venture, in which Steria owns a 75 per cent stake and the Cabinet …
Kat Hall, 31 Oct 2014
channel

HP inks $1.4bn outsourcing deal with energy firm E.ON

Hewlett-Packard and European energy mammoth E.ON IT announced they have signed a five-year, $1.4bn infrastructure tech-outsourcing services contract. Under the deal, HP is to provide data centre operations and workplace services. The agreement is expected to "strengthen E.ON’s competitiveness and create a more flexible …
Lewis Page, 15 Dec 2010
BT Openreach van

'Tough' UK public sector blamed in BT sales hiccup

Sales dropped 2 per cent to £17.85bn for telco giant BT's full-year results announced today, while profits increased 12 per cent to £3.17bn compared with the previous year. The company primarily blamed its drop in sales on the foreign exchange market, while attributing the profit boost to an efficiency and cost-cutting programme …
Kat Hall, 07 May 2015
Files in manager's desk drawers: manila folder marked "Redundancies". Image via shutterstock

HP Enterprise Services staff jog on, waving fat redundo cheque

HP has waved goodbye to a bunch of Enterprise Services staffers across Europe as it edges closer to the end of a multi-year job culling exercise and the big corporate split. Some 55,000 employees will have left the grand old lady of tech by the end of October when the programme – launched in 2012 – crosses the finishing line. …
Paul Kunert, 12 May 2015

Fujitsu and Capgemini's giga-quid HMRC lashup given drubbing by govt auditors

In yet another example of a sprawling government contract gone monumentally wrong – the second of the day – HMRC has splashed £7.9bn on an IT outsourcing deal that is looking very tough to justify. Capgemini and Fujitsu won the ten-year Aspire deal – a merged Inland Revenue and Customs & Excise contract – way back in 2004, and …
Paul Kunert, 22 Jul 2014
Dunce

Read IBM's note to staff announcing mandatory training and 10% pay cut

IBM has instituted a new, mandatory training program for some US employees whom management claims don't measure up in the skills department – and participants will be required to give up 10 per cent of their salaries for the privilege. The program was announced in a memo issued to the affected staffers, all of whom work in the …
Neil McAllister, 17 Sep 2014
management strategy4

SAP's ex-Hana chief swallows software firm, bets big on... Hana

The exec who led SAP’s Hana has bought enterprise software management specialist Panaya, pitting his new firm against his old bosses. Vishal Sikka, chief executive and managing director of Infosys, has announced that his firm – India’s second largest outsourcing company – is buying Panaya for $200m. The new acquisition produces …
Gavin Clarke, 16 Feb 2015
india

India's grip on offshoring eases ever so slightly

India's dominance of the offshoring industry has eased ever so slightly, with Mumbai losing its position as the world's second-best place to outsource to Filipino capital Manila, according to the new Tholons 2014 Top 100 Outsourcing Destinations rankings report. The news isn't all bad for India: it's still home to six of the …
Simon Sharwood, 21 Jan 2014

BPO playa Liberata stitches together its resellers' hit squads

Liberata has lobbed together its Microsoft licensing arm Trustmarque and cloudy biz Trinity, with the latter’s brand name set to disappear from view. The business process outsourcing firm added to its technology portfolio last summer with the speedy buy of Trustmarque, which changed accounting practises and then found itself …
Paul Kunert, 13 Jan 2015

UK.gov shuns IT support tower model. Now what the hell do we do?

Escaping the clutches of the big evil system integrators has long been part of the government's IT rhetoric. Yet confusion reigns as to what the strategy actually is now that previous "disaggregation" plans have been torn up – and those contracts are about to expire. Outsourcing overall might be on the rise across the public …
Kat Hall, 24 Feb 2015
keyboard with 'Help' key

Layoff-happy Capita charges staff to use cutlery in canteens

Times are tough for Capita, or so it seems. The outsourcing giant is squeezing extra margin from its employees by charging them to use cutlery, cups and trays in the canteen. Our insiders tell us that call centre workers in Bury and Glasgow who decide to eat their own food in the canteen are forced to pay to consume their …
Paul Kunert, 26 Jun 2015
sap security vulnerabilities

Almost EVERY SAP install hackable, researchers say

A staggering 95 percent of enterprise SAP installations contain high-severity vulnerabilities that could allow systems to be hijacked, researchers say. Researchers from SAP security tools vendor Onapsis say attackers can target the SAP installs to pivot from low to high integrity systems, execute admin privilege commands, and …
Darren Pauli, 08 May 2015
Downing Street road sign

Ark scoops £700m to host ALL UK.gov's data centre needs

Exclusive Small data centre biz Ark has won a £700m four-year outsourcing megadeal with the Cabinet Office to supply the government's entire data centre estate via its Crown Hosting contract, multiple sources have told The Register. El Reg understands that the estate will initially be run via the company's two data centres in Farnborough …
Kat Hall, 12 Mar 2015
Confused computer keyboard

Steria, the MoJ and a £56 MILLION Shared Services write-off

A botched ERP project at the heart of the Ministry of Justice's Shared Services Programme has led to the outsourcing of the back-office functions to Steria – the very company given the original contract to set up the "in-house" systems. Departmental accounts for the MoJ's fiscal '14 ended 31 March reveal the cost of the failure …
Paul Kunert, 27 Jun 2014

Cisco's Chambers: white box is dead and WE KILLED IT

Cisco's now-outgoing CEO John Chambers has reiterated his belief that the Borg has already beaten off the white-box market. In an interview with CNBC – transcript here (with editing suggesting voice recognition rather than human transcription) – Chambers says that extending the company's lock-in strategy across platforms and …

Opinion

Windows 10 on Surface 3

Tim Anderson

It's do-or-die for Microsoft's new operating system on 29 July
Wine Taps by N Wong, Flickr, CC 2.0 License

Simon Sharwood

Clouds sell compute by the glass. On-premises kitmakers want to sell wine-as-a-service

Greg Knieriemen

Privacy, security, information sovereignty, what we all want, right?
Microsoft's Joe Belfiore, speaking at Build 2015

Andrew Orlowski

Redmond devotees may as well have demanded manga desktop wallpaper

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