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Articles about Capita

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Capita: We've spent £150m on acquisitions... SHOW US the MONEY

Serial acquirer Capita IT Services reported a low-single digit revenue jump for the first half of calendar 2014, but given the numerous acquisitions made this looks to be something of a commercial damp squib. The techie arm bulked up sales by just 2.7 per cent year-on-year to £235m in the period, not including the £60m worth of …
Paul Kunert, 23 Jul 2014

Capita splashes £80m on network biz Updata

Capita has coughed an eye-watering £80m in cash for fellow Public Services Network (PSN) provider Updata, as El Chan predicted months ago. The pair are already well known to each other: they have an alliance in Scotland and linked arms on contracts including the recent Scottish WAN project valued at £325m over nine years. As …
Paul Kunert, 01 Apr 2014

Outsourcing giant Capita gets share boost from confident outlook

The London stock market was pleased by Capita's 14 per cent rise in annual profits (before tax) today, sending shares up almost six per cent in the first half of the day. Not only had the British outsourcing group pulled in more profits for fiscal 2013, it also said it was feeling pretty chipper about this year, after winning £ …
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Capita says bye-bye to Updata bigwigs: Been good slurping you

Crapita Capita IT Services is bidding farewell to the boss of acquired broadband network service provider Updata as it slaps the operation together with the exiting Network Managed Services (NMS) division. Surrey-based Updata was acquired for a tasty £80m on April's Fools Day. The exit of Richard Bennett, who was at the helm of …
Paul Kunert, 18 Jun 2014

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014
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Capita and Updata ink £325m Scottish PSN deal

Capita and Updata Infrastructure UK pipped BT and a joint bidding team from Vodafone and Virgin Media to scoop up the mega Scottish Wide Area Networking (SWAN) framework gig. The nine-year contract, valued at £325m, involves building and running a public sector network to be accessed by up to 4,600 sites in the country, …
Paul Kunert, 17 Feb 2014
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Capita closing in on public WAN player Updata

Top brass at Surrey-based broadband network services player Updata Infrastructure UK are understood to be mulling over a leading offer from Capita, sources have told us. As The Channel revealed last November, public sector player Updata confirmed it was locked in "active" discussions with a bunch of interested parties. People …
Paul Kunert, 14 Feb 2014
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Capita: We WILL be more accountable for our services

A restructure at Capita IT Services is long overdue - well it has been eight whole months since the last one - so the healing mitts of MD Peter Hands have once again grasped the org chart for a rejig. Hands has created five ITS "services towers" under which Capita's wider business units will fall, to give the heads of each …
Paul Kunert, 21 Nov 2013

MYRA HINDLEY found working in Capita's benefits & revenues unit

An eerie silence engulfed Capita this month when top brass informed the workforce that Myra Hindley was among them. No, the child murderer has not risen from the grave. Actress Hazel Mrozek, a part-time staffer at Capita's revenues and benefits business, has taken on a role playing Hindley in an upcoming TV programme. In a note …
Paul Kunert, 26 Jul 2013
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Capita splashes £57.5m on Eye-of-Sauron car-park watchdog biz

Crapita Capita has snapped up a reputation-boosting biz: the integrator will splash £57.5m on ParkingEye, which sells technology to monitor car parks to ensure nobody gets a freebie or goes dogging. Lancashire-based ParkingEye provides "remote enforcement, management information and alerting systems", and its intellectual …
Paul Kunert, 24 Oct 2013
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CEO of bloated outsourcing firm Capita quits after 26 years

Fat cat chief exec Paul Pinder is to quit after 26 years at outsourcing giant Capita to head up small, private equity-backed businesses. The man who, along with other top brass, pocketed a 20 per cent pay hike last year as IT Services staff had their wages frozen and bonuses shelved, is to be replaced by Capita deputy chief exec …
Paul Kunert, 18 Nov 2013
New infantry kit modelled by British troops. Credit: MoD

Army spaffed MILLIONS up the wall on flawed Capita online recruiting system - report

The Ministry of Defence's implementation of a computer system for an online recruitment drive has reportedly been far worse than the "teething problems" the UK government coughed to in December. According to The Times (subscription needed), the British Army's £1.3bn scheme to allow the MoD to privatise its recruiting and move it …
Kelly Fiveash, 14 Jan 2014

O2 and Capita finally ink £1.2bn outsourcing deal

O2 has signed the expected deal outsourcing its telephone support to Capita, transferring 2,700 staff in a 10-year deal worth £1.2bn. The deal was only announced in May, though that followed months of discussion and a fair bit of rumour. The Communication Workers Union reckons this to be the UK's biggest ever outsourcing deal, …
Bill Ray, 03 Jul 2013
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Who's Edward Snowden? Capita bungs its email into Microsoft's cloud

Capita will shunt thousands of employees' email into Microsoft's Office 365 cloud - except those handling sensitive government and financial work. Some 20,000 staff will migrate from on-premises systems to servers provided by the American giant "by the end of this year", Capita told The Channel. A spokeswoman for outsourcing …
Paul Kunert, 15 Aug 2013

Capita IT Services staff plan strike over pay this Friday

Unionised Capita IT Services (ITS) workers are staging a one-day strike over pay on Friday. Unite reckons the industrial action could impact customers including Deutsche Bank and Prudential. Negotiations between staff and management have hit the buffers and top brass at the integrator are refusing to get back round the table to …
Paul Kunert, 24 Jul 2013
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1,000 O2 staff chose redundancy over Capita

Another 400 O2 staff will be redundant by December, something the union calls "a betrayal". The operator, meanwhile, claims it is proof of just how generous the voluntary offer was. Both sides agree that 1,000 O2 staff will be made redundant as the remaining call centres are outsourced to Capita, and that this is more than the …
Bill Ray, 12 Jun 2013
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Capita's top brass bags 20% rise - as IT bods shiver in wage freeze

Capita's top bosses' annual compensation packages rose by a fifth last year - at the same time the UK outsourcing giant's IT Services (ITS) workers had their wages frozen and bonuses scrapped. Hard-pressed ITS staffers, who are thrashing out a pay deal for 2013, were furious when they learned of the windfall enjoyed by execs at …
Paul Kunert, 10 Apr 2013

Capita slurps crashed 2e2's ex-flack-in-chief to bolster sales

Troubled integrator-cum-reseller Capita IT Services (CITS) has hired fallen channel giant 2e2's former sales and marketing director. Ian Thomas rocks up at CITS today as sales boss in a move that was confirmed to staff by managing director Peter Hands. "Ian has a background in travel, telecoms and IT services and spent 14 years …
Paul Kunert, 08 Apr 2013

Capita Group snaps up travel agent for biz types Expotel

Business process outsourcing group Capita, daddy to Capita IT Services, has slurped business travel booking agent Expotel Group for £16m. Capita grabbed Expotel, which handles UK hotel, business travel and conference booking, to snap onto its existing business travel operations and provide events management as well. Expotel …

Not so fast with the bubbly, Capita: IT Services has bad economic wind

Capita IT Services unit continues to face an economic headwind with top-line growth stalling in calendar 2012. The same can't be said of parent Capita Plc, which today filed full-year results showing a 14 per cent rise in turnover to £3.35bn, fuelled by 14 acquisitions notched up in the 12 months that cost it £178m. Organic …
Paul Kunert, 28 Feb 2013

Capita gobbles Northgate Managed Services for £65m

Outsourcing monolith Capita has coughed up £65m to buy Northgate Managed Services (NMS) in a deal announced to the London Stock Exchange this morning. As revealed by The Channel last year, VC Kholberg Kravis Roberts (KKR) and Company - owner of NMS parent Northgate Information Solutions, touted the division with a price tag of £ …
Paul Kunert, 14 Feb 2013
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Capita cans Employee Forum a year after launch

Capita IT Services (CITHS) staffers are scratching their heads after the Employee Forum was disbanded just a year after it was set up. The council of 70 staffers was formed as part of the Unity programme, set up by former operations director Russ Hewitt who was then shown the door in July just week before CEO Mark Quartermaine …
Paul Kunert, 27 Nov 2012
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What did Capita ITS staff get for Xmas? Elf 'n' safety training

Capita IT Services boss Peter Hands has handed his staff a joyful end-of-year gift: an order to complete about a dozen mandatory training courses by 31 December. The big cheese's memo caps off a year in which Capita froze bonuses and pay rises, threatened to outsource jobs to India, and went head to head with Unite over …
Paul Kunert, 18 Dec 2012
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Capita ITS ditches UK job cuts, offshoring dream

Capita IT Services has finally shelved its plans to offshore jobs and make compulsory redundancies in 2013. In August just 84 unionised workers at the reseller-cum-integrator threatened industrial action over moves to send part of the service desk to India and push through job cuts across the wider organisation. Then last month …
Paul Kunert, 14 Sep 2012
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Wages frozen, jobs at risk. Now Capita ITS shifts pay reviews to 1 April

Workers at Capita IT Services (CITS) have been warned their annual reviews could be moved to the same date... April Fool's Day. After an austerity-focussed 2012, during which salaries were frozen, bonuses shelved and 1,000 staff put at risk of redundancy, the upcoming pay review for employees is no laughing matter for many. In …
Paul Kunert, 25 Feb 2013
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Capita UK offshoring plan killed by customer backlash - insiders

Unite claimed victory over Capita IT Services' (ITS) decision to tear apart its offshoring blueprint, but company insiders claim that much more pressure had been imposed on management from customers who objected to the move. The union threatened industrial action in August over Capita's move, first proposed in March, to put 1, …
Paul Kunert, 01 Oct 2012

Capita inks another local council deal, pockets £154m

West Sussex County council has awarded Capita a 10-year deal for the outsourcing of various support services, including telecommunications and pension fund administration, worth £154m. According to a notice in the Official Journal of the European Union, Capita, which was named as the council's preferred bidder last month, will …
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Capita IT Services healing Hands make mark on biz

Chairs on good ship Capita IT Services (CITS) are being re-arranged under the say so of chief executive Peter Hands. Staff were told via email - seen by El Chan - that Gordon Ellen, director of IT Services at Capita is set to leave the business at the end of May to take on a new "challenge". And in typical Capita fashion it …
Paul Kunert, 18 Mar 2013
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Unite workers at Capita ITS vote for strike action

Unionised workers at Capita IT Services have threatened to down tools over plans to offshore service-desk jobs to India and force through compulsory redundancies. The reseller-cum-integrator kicked off a redundancy plan earlier this year placing 1,000 UK staff at risk - although bosses are aiming to reduce headcount by about 400 …
Paul Kunert, 14 Aug 2012
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Capita bungs staff £250 if they cheer up, smile for ad snaps

Staff at Capita IT Services are being offered a bit of extra spending money by their employer in the form of a £250 voucher for those snapshots of real colleagues at work. Back in June, the firm told service desk workers based at the office in Ruddington, just south of Nottingham, that it planned to immortalise their faces in …
Paul Kunert, 20 Aug 2012

Capita's IT Services top dog legs it after just 6 months

Capita IT Services boss Mark Quartermaine is leaving the company just six months after he landed the job. He follows operations director Russ Hewitt, who quit the firm a month ago. In an announcement to employees, seen by The Channel, Mark Wyllie, executive director at Capita, said that Quartermaine would be heading for the door …
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What heat wave? Pay still frozen over for 70 per cent at Capita ITS

Over a quarter of Capita's IT Services division were given pay rises in the April review this year, the firm has said, but the rest of them will have to wait until business is better. ITS managing director Peter Hands and ops director Steve Rick said in a conference call on Friday that the pay rises they had managed to squeeze …
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Capita IT Services second-in-command Hewitt leaves today

Capita IT Services has told its workforce that operations director Russ Hewitt – the man in charge of the Unity cost cutting and change programme – is leaving today. Unity was designed to help the integrator-cum-reseller navigate the perilous economic situation in the UK during 2012 including freezing bonuses and pay, reforming …
Paul Kunert, 27 Jul 2012
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'You don't have to take Prozac to work at Capita - but it helps'

Capita IT Services' morale-zapping redundancy programme is not running to schedule nor playing out smoothly, say company insiders. Although 1,000 workers were put at risk of losing their jobs at the end of March, layoffs have yet to be comfirmed: programmers were given 90 days of notice but other employees were given 30 days. …
Paul Kunert, 13 Jun 2012
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Capita ITS asks to-be-axed staffers to pose for marketing pic

Capita IT Services staff waiting to hear if they have a future at the integrator-cum-reseller have been invited to attend a photo shoot to be used in marketing material. As exclusively revealed, Capita ITS put 1,000 workers at risk of redundancy on 30 March, giving back office employees 30 days notice and 90 days to programmers …
Paul Kunert, 29 Jun 2012

Capita publicity to show only UK staff - some of whom are being let go

Capita IT Services is forging ahead with immortalising redundancy-threatened UK staff in a series of publicity photos. But there is one department the company isn't sending a lensman along to: its service desk in India. The outsourcing biz held a conference call with staff at the Ruddington office in Nottinghamshire yesterday to …
Paul Kunert, 03 Jul 2012

Transport Dept dishes out £1.9m rail database deal to Capita

The Department for Transport (DfT) has awarded Capita Symonds a contract for a rail passenger counts database system, worth £1.9m. The database will allow all train operating companies (TOCs) to upload data about the number of passengers on train services into a single, standardised, database. "The data will then be used by DfT …
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London fire brigade outsources 999 control centre to Capita

The London fire brigade is to outsource its 999 control centre to Capita. The deal will see Capita run the call centre on behalf of the brigade and also supply a new 999 control system. The 10-year agreement is expected to save the brigade £5m over its lifetime and is expected to go live later this year. Under the contract, …

Capita: Is that a bulge in your books or are you pleased to see us?

Either the sun is getting to Capita boss Paul Pindar or excitement caused by the looming Olympic extravaganza has temporarily moved him. The integrator today filed results for the first half of calendar 2011 with sales up 15 per cent to £1.6bn – but these were underpinned by the numerous acquisitions it made. Organic growth was …
Paul Kunert, 25 Jul 2012
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Capita bags Quartermaine to run IT Services

Former Azzurri Communications chief exec Mark Quartermaine is set to take the reins at Capita IT services (ITS). Quartermaine, who resigned from the managed comms provider just before Christmas after nearly one-and-a-half years in the role, today confirmed he is set to rock up at Capita. "I am joining Capita at an exciting time …
Paul Kunert, 02 Feb 2012
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Capita makes grab for health reseller

Capita is making an offer of £15.8m for Tribal Group's health and government divisions. The takeover includes a £2.5m "deferred consideration" and would help Capita bid for health contracts including coding, health informatics and supporting commissioning consortia. The coalition government plans wide reforms of NHS …
John Oates, 11 Apr 2011

Capita to hoover up small pile of SMEs in 2012

Capita is flogging 40 million new ordinary shares in an institutional pacing to fund a "pipeline" of small and medium sized bolt-on biz acquisitions. The group, whose IT Services arm has told 1,000 workers they are at risk of redundancy, is estimated to raise £280m through the rights issue following an "encouraging start to the …
Paul Kunert, 24 Apr 2012
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Capita poises axe over 1,000 staff - jobs headed to India

Capita IT Services (CITS) has told 1,000 staff they are at risk of redundancy and plans to offshore roles to India. The cuts were announced to employees this morning on the same day that the Department for Education confirmed that CITS was among 18 companies selected for an £575m IT framework. Company insiders told The Reg that …
Paul Kunert, 30 Mar 2012
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Capita gets fat slower as government slims down

The government's austerity program has meant tightened belts at Capita, with the services giant citing reduced public sector revenues as a key reason for subdued revenue growth and a slight dip in pre-tax profits in 2011. However, the firm said it had succeeded in grabbing new business and it was again seeing organic growth from …
Joe Fay, 23 Feb 2012
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Dick enters the cockpit, takes controls at NTS

Capita IT Services is waving goodbye to Jonathan Lassman, the long-serving managing director at security reseller NTS UK, which Crapita acquired roughly six weeks ago. Lassman rocked up at NTS in 2004, and is leaving just shy of 10 years at the biz. A Capita spokeswoman framed the departure as being a personal decision – and it …
Paul Kunert, 01 May 2014
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Steady as she goes at Capita

Capita reckons the outsourcing market is picking up after a quiet 2009 and 2010. Even public sector contracts are coming back to life especially in local government and defence. In an interim management statement, Capita said it saw a solid performance in the first four months of 2011. It expects to hit targets for revenue …
John Oates, 10 May 2011
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Capita coughs up £29m for financial services house

Capita has splurged £29m on AIB International Financial Services, (AIBFS) as it continues to broaden its commercial base outside of the UK. The deal – subject to regulatory approval in Ireland, Luxembourg and the Netherlands – will give the company entry into Switzerland and Hungary as well as adding a chunk of revenues to its …
Paul Kunert, 02 Aug 2011
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Capita signs £560m deal with BBC

The Beeb has signed a £560m eight-year deal with Capita to manage TV licences, deploying tech and analytics in a bid to cut costs and boost revenues. The renewal of the previous gig £500m gig signed in 2002 comes as Auntie faces pressure from government austerity measures, with the licence fee frozen until 2015 – which …
Paul Kunert, 02 Dec 2011
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£575m school IT bonanza showers Capita, RM, 16 others

A Department for Education (DfE) framework agreement worth £575m has been awarded to 18 suppliers. Schools, colleges and other education services will be able to use the framework to obtain information management services, according to the Official Journal of the European Union. Learning services, including ICT service-managed …
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Capita seeks 99 heads for chopping block

Capita IT services biz is bowing to economic pressures by seeking voluntary redundancies just weeks before Christmas. The integrator wants 99 staff members across six operating units to place their heads on the chopping block. A spokeswoman at Capita told El Reg that following numerous acquisitions it has made, the business has …
Paul Kunert, 25 Nov 2011

Opinion

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Trevor Pott

Can the storage giant overcome a lack of necessary leadership?

Chris Mellor

Why overlapping kit from a merger equals a disaster in waiting
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Gavin Clarke

The executioner turns gambler as HP's PCs are set to go

Features

No, silly... he was the fall guy for years of Finnish folly
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Microsoft's strategy is to make Store apps popular. Good luck with that