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Articles about Capita

Trustmarque CEO Haddow to staff: This week will be my last

Trustmarque boss Scott Haddow has told staff at the Capita-owned enterprise software and managed services-based reseller that this week will be his last at the company. Outsourcing behemoth Capita splashed £57m on the York-HQ’d firm in June, it was integrated into the IT Enterprise Services division run by Craig Rogerson, so …
Paul Kunert, 12 Oct 2016
Sheaf of £50 notes poised on the rim of a toilet bowl as toilet is flushed. Collage of two photos sourced from Shutterstock

Market pulls chain on Crapita share price after first ever profit warning

Capita’s share price went into freefall this morning after its first ever profit warning, with troubles at the tech reselling and recruitment services units blamed, as well as costly delays to its Transport for London contract. Turnover grew four per cent in the first half of the year, but Capita confirmed “subsequently, our …
Paul Kunert, 29 Sep 2016

Winners and losers: Here's who made the cut for mega TP2 framework

A public sector contracts fat cat and some household PC brands are among the suppliers that failed to directly win a place on a mega pan-government hardware and software framework contract, according to a preliminary list seen by The Register. The Technology Products (TP) 2 agreement, worth up to £4bn over four years, is due …
Paul Kunert, 23 Sep 2016

Three outsources staff to Capita

Staff at Three are poised to receive a very early Christmas present - in the form of a Transfer of Undertakings Protection of Employment notice to everyone's favourite outsourcer Capita. Under the £70m deal over the next seven years, 450 employees in customer service, sales and operational management in Three’s Glasgow contact …
Kat Hall, 20 Sep 2016
Office 365, photo by dennizn via Shutterstock

Microsoft takes shot at Amazon as it wraps up UK cloud data centres

Microsoft has opened the doors on UK data centre facilities for local customers with a chip at Amazon. The giant’s Azure and Office 365 services are being hosted as options at locations in London, Cardiff and Durham. Dynamics CRM Online will be available from the UK data centres in the first half of next year. Until now, UK …
Gavin Clarke, 07 Sep 2016

Liberata in £43m buyout by Japanese firm OUTSOURCING Inc

OUTSOURCING Inc (OSI) – a Japanese player that does what it says on the tin – has acquired UK public sector BPO specialist Liberata for £43m. The buyer is has spread its tentacles via more than 70 subsidiaries into outsourcing across multiple industries including engineering, manufacturing, administrative and recruiting. …
Paul Kunert, 02 Aug 2016
Customer service motivation cube

What's Niu? No longer profitable, revenues down... but we're hiring!

Once-profitable managed services business Niu Solutions is now burning cash and CEO Shaun Ledgerwood reckons the company will take three years to get back in the black. Based in Surrey, Niu Solutions flogs services to the retail and financial sectors, collecting monthly fees on contracts ranging from one to five years. …
Chain expressing freedom (Stepph / Wikimedia)

Capita was always going to axe staff under Project Vincent – sources

Capita was always going to axe staff working in the outsourced O2 call centre under an initiative code-named Project Vincent once the two-year TUPE agreement period was over. Or so claimed employees that headed into Capita’s office in Glasgow, Scotland, today knowing it will be their last – still at least they won’t have to …
Paul Kunert, 29 Jul 2016
Comically sad tearful man doing fake-looking wail of despair. Photo by Shutterstock

Boo hoo. Brexit to hit Capita's bottom line

Outsourcing giant Capita has hinted that the UK's decision to leave the EU will have an impact on its bottom line, while recording a sales increase of 5 per cent to £2.4bn for its first half-year results. Profit before tax rose by 27 per cent to £186.1m, compared with the same period in 2015. Andy Parker, chief exec of Capita …
Kat Hall, 27 Jul 2016
Fibre, image via Shutterstock

Not-BT-Openreach' biz CityFibre sextuples pipeline

Cable-layer CityFibre has booked a six-fold increase in contracts during its first half of 2016, with £53.8m in the pipeline compared with £8.1m for the same period last year. New contracts signed in the period comprise 3,702 new customers, more than three times the total amount on the books in 2015 (1,110), and more than …
Kat Hall, 25 Jul 2016
Profits down, image via Shutterstock

Logicalis: Top line shrinks as UK restructuring continues

Restructuring at Logicalis that weighed heavy on the integrator’s financials in recent times will be over and done with at some point before the, er, end of next February. Datatec, the London-listed parent of Logicalis and networking and comms distie Weston, today issued a heads up for first quarter trading ended June - sales …
Paul Kunert, 20 Jul 2016
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Capita redundo staff: We are free at last, free at last… at the end of this month

More than a year after Capita initiated redundancies at its O2 call centres, the staff based in the Glasgow offices are finally set to exit the building at the end of this month. A call for volunteers to leave the business was first made in June 2015, and a couple of months later 700 of those placed at risk put their hands up …
Paul Kunert, 14 Jul 2016
Lawyer up

Prominent Brit law firm instructed to block Brexit Article 50 trigger

Law firm Mishcon de Reya has been instructed to launch a legal challenge to block Britain from leaving the European Union, in spite of the popular vote to leave the bloc. Solicitors and barristers from Mishcon de Reya are working with Blackstone, Matrix and Monckton Chambers to argue Article 50 of the European Union – the …
Gavin Clarke, 04 Jul 2016
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Embiggening AWS doubles its UK sales to £254m

Cloud slinging (and tax avoiding) Amazon Web Services nearly doubled its revenue in the UK last year, pulling in £254m. According to analyst TechMarketView's annual Software, IT & Business Process Services (SITS) report, the cloudy biz pushed up sales locally by 45 per cent, a foothold that will likely increase once AWS sets …
Kat Hall, 01 Jul 2016
Super-villain Dr Evil puts finger to lip in scheming manner, asks for one million dollars. Pic: New Line Cinema

Tesco Mobile does what? Hahahahahahaha. Sorry customers

Tesco Mobile’s 4.5 million customers might want to get ready to panic note that call centre customer support is to be outsourced to Capita from 1 August in a five-year contract worth £140m. The grocer’s MVNO arm is to transfer around 550 permanent staffers under TUPE regs and around 240 temps will continue to work for Tesco …
Paul Kunert, 28 Jun 2016
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Technology shares slide with Brexit vote, except ARM

BREXIT Shares in British technology companies are mostly sliding after citizens of the United Kingdom voted for the nation to leave the European Union. The FTSE 100 fell more than 8 per cent at opening this morning, slicing over £100bn off of the market capitalisation of the UK's most highly rated bluechips, although this has since …

Trustmarque has been sold yet again – this time to Capita for £57m

Capita has acquired Microsoft licensing house and managed services biz Trustmarque for £57m in cash – the fourth time the company has changed hands in three years Trustmarque, part of the Liberata Group, was rolled onto the market in February by parent Ardbid Ltd, appointing investment bank William Blair to find a buyer, as we …
Paul Kunert, 21 Jun 2016
hertfordshire lock. Photo by shutterstock

When Capita job ads go BAD

Thanks to an eagle-eyed reader who chanced upon the latest job ad for a network technical architect at everyone’s favourite public sector parasite Capita - we enjoyed the irony too. The integrator, often referred to as Crapita by Private Eye, listed the location of the vacancy in the “rapidly expanding team” as Hertfordshite. …
Paul Kunert, 17 Jun 2016
Signpost saying Happy Sad

Craig Wilson just can't catch a break. Tries to leave HPE, finds self back again

Will someone please spare a thought for industry old-timer Craig Wilson, the former UK boss of Hewlett Packard Enterprise Services who - we are told - was glad to escape the firm’s internal politics. Wilson departed the job in autumn 2014 amid a reorg that saw Jacqui Ferguson take change of the local operation, returning from …
Paul Kunert, 25 May 2016

Capita not sitting on Hands: IT Enterprise Services boss splits

Capita IT Enterprise Services (ITES) overlord Peter Hands has strapped on his walking boots and strolled right out of the business for pastures news, the company has confirmed. Insiders claimed Hands had been under some pressure from the group’s joint COO Dawn Marriott-Sims, who was critical of the whole of ITES, “especially …
Paul Kunert, 11 Apr 2016
Free Robot Hugs by Ben Husmann

IBM staffer at risk of redundo? Capita will wipe away your tears

The thousand-plus IBM UK Global Technology Services peeps at risk of redundancy need fear not – caring corporation Capita has been contracted to provide support services for those affected by the process. The Global Technology Services arm at Big Blue last month put 1,352 staff at risk of redundancy as it trims the local wage …
Paul Kunert, 08 Mar 2016
Churchill on the roof of the Evening Standard building, 1938; Reference: Nemon Papers, NEMO 5/3; credit Churchill Archive

Serco stems its gigantic losses, shrinks 2015's to a mere £70m

Outsourcer Serco has stemmed the flow of its haemorrhaging profits, posting a loss of £69.4m in 2015, down from £991m last year. The outsourcer is currently in the middle of a major strategic turnaround. In a statement clearly channelling the spirit of his grandad, Winston Churchill, Serco chief exec Rupert Soames said: "Our …
Kat Hall, 25 Feb 2016

UK councils continue to run into the arms of Capita

IT service providers BT, IBM and Mouchel all took a double-digit hit on their share of the local government market over the last year as councils continue to run into the arms of Capita, according to research. Once again Capita reigned supreme as the primary supplier to councils, increasing its deals by 22 per cent to £658m, …
Kat Hall, 27 Jan 2016
Confused computer keyboard

Capita hiring temps to cover for call centre redundancies – staff sources

Capita is hiring a bunch of temps to deal with customer requests being directed at its O2 call centre, just months after initiating a redundancy scheme due to perceived lower levels of work. This is according to the outsourcer’s staff based north of the border in Glasgow, who agreed voluntary redundancy terms last summer but …
Paul Kunert, 25 Jan 2016

999 What's your emergency: Mega millions Met call handling IT muckup?

A major delay to the Metropolitan Police's new command-and-control system responsible for handling 999 calls will cost the tax payer £25m, it has emerged. The £90m contract to overhaul the Met's 30-year-old command-and-control system was meant to go live last year after Lockheed and Northrop Grumman won the 17-year " …
Kat Hall, 18 Jan 2016
Iain Duncan Smith. Pic: Foreign & Commonwealth Office

Three-years-late fit-to-work IT tool will cost taxpayers £76m

A delayed IT system developed by the Department for Work and Pensions for its controversial benefits assessment contracts has cost the taxpayer £76m due to benefits assessments having to be done manually, according to a report by the National Audit Office. Outsourcers Capita, Maximus and Atos were awarded the deal for …
Kat Hall, 08 Jan 2016
Boy writes a letter to Santa. Pic via Shutterstock

Dear Santa: Can gov.UK please stop outsourcing?

Comment Here's a cheerful factoid that gets gleefully wheeled out by family lawyers each year: the first Monday after Christmas is the busiest day for divorces. Contributory factors seem to be post-Christmas financial strains, holiday season stresses and misjudged prezzies ("why the hell did/didn't this person buy me a wearable - it's …
Kat Hall, 24 Dec 2015

CSC beats off Capita, snaps up Xchanging for £480m

Computer Sciences Corporation is to snap up business processing outfit Xchanging for £480m, having beaten off its rival suitor Capita. The move appears to be part of plans to split CSC into two publicly traded companies: one for commercial and government clients globally and one to serve public sector clients in the US. Mike …
Kat Hall, 09 Dec 2015
hands waving dollar bills in the air

Capita holds out for Xchanging, extends offer for a second time

Outsourcing giant Capita has extended the window by two weeks for business processing outfit Xchanging's investors to accept its £412m offer for the outfit. The outsourcer had originally slapped 160 pence per share on the table to tempt investors by 30 November. However, two weeks ago rival CSC offered a 170-pence-per-share …
Kat Hall, 01 Dec 2015

Capita increases share of public sector revenue to measly £1.8bn

Capita slurped up £1.8bn in public sector spending last year, a 12 per cent increase on the previous year, according to research from analysts TechMarketView. Overall the top 20 suppliers of software and services to the public sector fared better than previous years, posting overall revenue of £10.7bn, an increase of three per …
Kat Hall, 26 Nov 2015
Broken piggy bank with coins surrounding it. Image via Shutterstock

CSC trumps Capita bid for Xchanging by a whole 10 pence

CSC has confirmed it has thrown its hat into the very small ring of firms bidding to take over Xchanging, offering six per cent more than rival bidder Capita. Capita was left the only bidder for Xchanging earlier this month, when private equity outfit Apollo upped and left the negotiating table. Capita’s 160p per share offer …
Joe Fay, 13 Nov 2015

Sorry Xchanging staff, only Capita at negotiating table now

Tiny cries of anguish might have been heard across the City today as one of the suitors for London-based Xchanging confirmed it is standing up from the negotiating table, leaving only Capita seated. LSE-listed Xchanging confirmed last month it had accepted Capita’s offer of 160 pence per share offer, valuing the BPO and …
Paul Kunert, 04 Nov 2015
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Capita given early Order of the Boot from £500m Post Office deal

Capita has been booted off a £500m deal with Fujitsu to supply a broadband network to the Post Office, following reports of underperformance by the outsourcer. In 2012 the Post Office signed up Fujitsu for the five year deal to provide its "next-generation network (NGN) broadband experience combined with enhanced customer care …
Kat Hall, 26 Oct 2015
Plain Capita logo

Hated Capita Contingent Labour One contract will be overhauled

The government's £2.5bn Capita-run Contingent Labour One framework – hated by suppliers and buyers alike – is to be overhauled by a "more equitable" Temporary Workers contract next year. Under CLOne, Capita is responsible for the provision of "interim managers and specialist contractors" across a range of services including IT …
Kat Hall, 20 Oct 2015

Capita gets green light to acquire Xchanging

The powers that be at LSE-listed BPO and software provider Xchanging have accepted a formal 160 pence per share bid from Capita, despite it being lower than one from a private equity player. Last week, Xchanging confirmed it had received approaches from the Brit outsourcing giant and a 170 pence per share offer from Apollo …
Paul Kunert, 14 Oct 2015

Capita and private equity biz circling, sniffing around Xchanging

What a place employees at troubled Xchanging find themselves this morning: both Capita and private equity firm Apollo Global are bidding to buy the LSE-listed tech biz. The insurance market BPO specialist and software provider confirmed to the City this morning it has permitted both businesses to look under the hood. …
Paul Kunert, 05 Oct 2015
A large hand flicks an icon of a little red man. Image via shutterstock (Lasse Kristensen)

Capita: O2 call centre staff exodus is premature evacuation

Capita has “invited” O2 call centre staff with one eye on the exit to stick around for a little longer, and the resulting excitement at such a prospect is palpable. Some 700 workers opted for voluntary redundancy last month, helping the outsourcing monster wring more profits from the £1.2bn, ten-year contract signed with O2 in …
Paul Kunert, 29 Sep 2015

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015
Plain Capita logo

Capita hoovers up 1 in every 5 pounds of outsourced IT spending

Capita has increased its share of the public sector IT market by one quarter since 2012, despite overall government IT outsourcing spending remaining flat over that period. In 2014, Capita hoovered up £905m in public sector IT spending, up from £671m in 2012. At the same time, overall spend over the last three years across …
Kat Hall, 07 Sep 2015
Ronan Dunne, CEO of O2

Capita IS good for former O2 staff. Oh yes it IS!

Being transferred to Capita in 2013 was the best thing for the O2 staff involved, despite the ongoing redundancy scheme, Ronan Dunne, the mobile network's chief executive, has told The Register. The Register recently revealed that Capita had started a Discretionary Voluntary Redundancy programme and that 700 people would be …
Simon Rockman, 27 Aug 2015

Capita: Listen up redundo staff, we know you're leaving but...

The management team at Capita are all heart – they have asked staff being made redundant at a Glasgow call centre running O2’s phone support desk to prep newbies coming to the team. Some 700 workers – split evenly across centres in Bury and Glasgow – last week opted for voluntary redundancy, though according to the …
Paul Kunert, 18 Aug 2015
Confused computer keyboard

Take redundancy if you want, Capita IS for turning now, after all

Crapita is to shutter both the Bury and Glasgow call centres that provide phone support for O2 customers after hundreds of staff – all of those in scope – accepted voluntary redundancy, a union said. This is a complete about-turn by the integrator-cum-outsourcing monster which even until a few weeks ago was telling us that no …
Paul Kunert, 14 Aug 2015
Champagne Not Included

Capita cracks open the bubbly after 10 per cent sales jump

This year's huge Capita spending spree boosted the company's sales by 10 per cent to £2.28bn, according to the outsourcing giant's first-half results for 2015. During that period, the outsourcer splashed a total of £279m on 11 businesses, most recently snapping up Scottish business intel outfit Barrachd. Profits before tax …
Kat Hall, 29 Jul 2015

UK's Crown Commercial Service creams off £72m from frameworks

Government procurement body Crown Commercial Services had a bumper year in 2014/15, increasing its slice of commission and fees from government frameworks by 50 per cent to a cool £72m. During that period the body doubled its staff costs to £44.4m, increased full-time headcount from 430 to 674, and ran a surplus of £2m, which …
Kat Hall, 22 Jul 2015

Claranet swallows a couple of tech minnows

Euro managed services outfit Claranet has used some of its£100m + war chest to dip into the Brit tech market, devouring minnows Linux IT and and Biz Continuity/ DR specialist Techgate. The London headquartered firm that has tentacles in Germany, France, the Netherlands, Portugal and Spain, renegotiated its finances with …
Paul Kunert, 09 Jul 2015
Mist and condensation, image via Shutterstock

Stay Misty for Me: G-Cloud’s transparency called into question

Comment The cash flowing through the G-Cloud is rising exponentially, increasing by £400m last year alone to total a very nice £600m. But while the cloudy framework's flexibility and choice is proving increasingly popular with buyers and sellers, it's worth examining what that money is – and isn't – being spent on. In fact, only a …
Kat Hall, 09 Jul 2015
keyboard with 'Help' key

Layoff-happy Capita charges staff to use cutlery in canteens

Times are tough for Capita, or so it seems. The outsourcing giant is squeezing extra margin from its employees by charging them to use cutlery, cups and trays in the canteen. Our insiders tell us that call centre workers in Bury and Glasgow who decide to eat their own food in the canteen are forced to pay to consume their …
Paul Kunert, 26 Jun 2015
Plain Capita logo

Capita: Call centre workers, can you fall on your swords? Please?

The kind souls at Capita are placing hundreds of workers at risk of redundancy at call centres across the UK that service O2 clients, according to documents seen by The Channel. The work was outsourced to Capita back in 2013, the contract is valued at £1.2bn over ten years and is the biggest of its kind. The Communications …
Paul Kunert, 25 Jun 2015
Capita kebab shop in Waterloo

Capita wins four out of five stars for 'good', 'inexpensive' service

Capita appears to have captured the hearts of locals in Waterloo, with reviewers rushing to shower the outfit with plaudits, and praising its “helpful and friendly staff” and “great value”. Laycee2008 gave Capita five stars, saying “Friendly staff and ave prices. Staff are really friendly too. We come back every time were in …
Joe Fay, 10 Jun 2015
New World Computing Inc, King's Bounty

Alternative Networks: CEO retiring, long live...

Alternative Networks will wave goodbye to long-serving CEO Ed Spurrier at the end of this fiscal year in September, with current chief operations man Mark Quartermaine waiting in the wings for the top job. The LSE-listed comms and tech outfit confirmed the succession plans today as it outlined half-year numbers for fiscal 2015, …
Paul Kunert, 03 Jun 2015


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe