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Articles about Capita

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Technology shares slide with Brexit vote, except ARM

BREXIT Shares in British technology companies are mostly sliding after citizens of the United Kingdom voted for the nation to leave the European Union. The FTSE 100 fell more than 8 per cent at opening this morning, slicing over £100bn off of the market capitalisation of the UK's most highly rated bluechips, although this has since …
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Trustmarque has been sold yet again – this time to Capita for £57m

Capita has acquired Microsoft licensing house and managed services biz Trustmarque for £57m in cash – the fourth time the company has changed hands in three years Trustmarque, part of the Liberata Group, was rolled onto the market in February by parent Ardbid Ltd, appointing investment bank William Blair to find a buyer, as we …
Paul Kunert, 21 Jun 2016
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When Capita job ads go BAD

Thanks to an eagle-eyed reader who chanced upon the latest job ad for a network technical architect at everyone’s favourite public sector parasite Capita - we enjoyed the irony too. The integrator, often referred to as Crapita by Private Eye, listed the location of the vacancy in the “rapidly expanding team” as Hertfordshite. …
Paul Kunert, 17 Jun 2016
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Craig Wilson just can't catch a break. Tries to leave HPE, finds self back again

Will someone please spare a thought for industry old-timer Craig Wilson, the former UK boss of Hewlett Packard Enterprise Services who - we are told - was glad to escape the firm’s internal politics. Wilson departed the job in autumn 2014 amid a reorg that saw Jacqui Ferguson take change of the local operation, returning from …
Paul Kunert, 25 May 2016
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Capita not sitting on Hands: IT Enterprise Services boss splits

Capita IT Enterprise Services (ITES) overlord Peter Hands has strapped on his walking boots and strolled right out of the business for pastures news, the company has confirmed. Insiders claimed Hands had been under some pressure from the group’s joint COO Dawn Marriott-Sims, who was critical of the whole of ITES, “especially …
Paul Kunert, 11 Apr 2016
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IBM staffer at risk of redundo? Capita will wipe away your tears

The thousand-plus IBM UK Global Technology Services peeps at risk of redundancy need fear not – caring corporation Capita has been contracted to provide support services for those affected by the process. The Global Technology Services arm at Big Blue last month put 1,352 staff at risk of redundancy as it trims the local wage …
Paul Kunert, 08 Mar 2016
Churchill on the roof of the Evening Standard building, 1938; Reference: Nemon Papers, NEMO 5/3; credit Churchill Archive

Serco stems its gigantic losses, shrinks 2015's to a mere £70m

Outsourcer Serco has stemmed the flow of its haemorrhaging profits, posting a loss of £69.4m in 2015, down from £991m last year. The outsourcer is currently in the middle of a major strategic turnaround. In a statement clearly channelling the spirit of his grandad, Winston Churchill, Serco chief exec Rupert Soames said: "Our …
Kat Hall, 25 Feb 2016

UK councils continue to run into the arms of Capita

IT service providers BT, IBM and Mouchel all took a double-digit hit on their share of the local government market over the last year as councils continue to run into the arms of Capita, according to research. Once again Capita reigned supreme as the primary supplier to councils, increasing its deals by 22 per cent to £658m, …
Kat Hall, 27 Jan 2016
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Capita hiring temps to cover for call centre redundancies – staff sources

Capita is hiring a bunch of temps to deal with customer requests being directed at its O2 call centre, just months after initiating a redundancy scheme due to perceived lower levels of work. This is according to the outsourcer’s staff based north of the border in Glasgow, who agreed voluntary redundancy terms last summer but …
Paul Kunert, 25 Jan 2016
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999 What's your emergency: Mega millions Met call handling IT muckup?

A major delay to the Metropolitan Police's new command-and-control system responsible for handling 999 calls will cost the tax payer £25m, it has emerged. The £90m contract to overhaul the Met's 30-year-old command-and-control system was meant to go live last year after Lockheed and Northrop Grumman won the 17-year " …
Kat Hall, 18 Jan 2016
Iain Duncan Smith. Pic: Foreign & Commonwealth Office

Three-years-late fit-to-work IT tool will cost taxpayers £76m

A delayed IT system developed by the Department for Work and Pensions for its controversial benefits assessment contracts has cost the taxpayer £76m due to benefits assessments having to be done manually, according to a report by the National Audit Office. Outsourcers Capita, Maximus and Atos were awarded the deal for …
Kat Hall, 08 Jan 2016
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Dear Santa: Can gov.UK please stop outsourcing?

Comment Here's a cheerful factoid that gets gleefully wheeled out by family lawyers each year: the first Monday after Christmas is the busiest day for divorces. Contributory factors seem to be post-Christmas financial strains, holiday season stresses and misjudged prezzies ("why the hell did/didn't this person buy me a wearable - it's …
Kat Hall, 24 Dec 2015

CSC beats off Capita, snaps up Xchanging for £480m

Computer Sciences Corporation is to snap up business processing outfit Xchanging for £480m, having beaten off its rival suitor Capita. The move appears to be part of plans to split CSC into two publicly traded companies: one for commercial and government clients globally and one to serve public sector clients in the US. Mike …
Kat Hall, 09 Dec 2015
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Capita holds out for Xchanging, extends offer for a second time

Outsourcing giant Capita has extended the window by two weeks for business processing outfit Xchanging's investors to accept its £412m offer for the outfit. The outsourcer had originally slapped 160 pence per share on the table to tempt investors by 30 November. However, two weeks ago rival CSC offered a 170-pence-per-share …
Kat Hall, 01 Dec 2015

Capita increases share of public sector revenue to measly £1.8bn

Capita slurped up £1.8bn in public sector spending last year, a 12 per cent increase on the previous year, according to research from analysts TechMarketView. Overall the top 20 suppliers of software and services to the public sector fared better than previous years, posting overall revenue of £10.7bn, an increase of three per …
Kat Hall, 26 Nov 2015
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CSC trumps Capita bid for Xchanging by a whole 10 pence

CSC has confirmed it has thrown its hat into the very small ring of firms bidding to take over Xchanging, offering six per cent more than rival bidder Capita. Capita was left the only bidder for Xchanging earlier this month, when private equity outfit Apollo upped and left the negotiating table. Capita’s 160p per share offer …
Joe Fay, 13 Nov 2015

Sorry Xchanging staff, only Capita at negotiating table now

Tiny cries of anguish might have been heard across the City today as one of the suitors for London-based Xchanging confirmed it is standing up from the negotiating table, leaving only Capita seated. LSE-listed Xchanging confirmed last month it had accepted Capita’s offer of 160 pence per share offer, valuing the BPO and …
Paul Kunert, 04 Nov 2015
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Capita given early Order of the Boot from £500m Post Office deal

Capita has been booted off a £500m deal with Fujitsu to supply a broadband network to the Post Office, following reports of underperformance by the outsourcer. In 2012 the Post Office signed up Fujitsu for the five year deal to provide its "next-generation network (NGN) broadband experience combined with enhanced customer care …
Kat Hall, 26 Oct 2015
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Hated Capita Contingent Labour One contract will be overhauled

The government's £2.5bn Capita-run Contingent Labour One framework – hated by suppliers and buyers alike – is to be overhauled by a "more equitable" Temporary Workers contract next year. Under CLOne, Capita is responsible for the provision of "interim managers and specialist contractors" across a range of services including IT …
Kat Hall, 20 Oct 2015
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Capita gets green light to acquire Xchanging

The powers that be at LSE-listed BPO and software provider Xchanging have accepted a formal 160 pence per share bid from Capita, despite it being lower than one from a private equity player. Last week, Xchanging confirmed it had received approaches from the Brit outsourcing giant and a 170 pence per share offer from Apollo …
Paul Kunert, 14 Oct 2015
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Capita and private equity biz circling, sniffing around Xchanging

What a place employees at troubled Xchanging find themselves this morning: both Capita and private equity firm Apollo Global are bidding to buy the LSE-listed tech biz. The insurance market BPO specialist and software provider confirmed to the City this morning it has permitted both businesses to look under the hood. …
Paul Kunert, 05 Oct 2015
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Capita: O2 call centre staff exodus is premature evacuation

Capita has “invited” O2 call centre staff with one eye on the exit to stick around for a little longer, and the resulting excitement at such a prospect is palpable. Some 700 workers opted for voluntary redundancy last month, helping the outsourcing monster wring more profits from the £1.2bn, ten-year contract signed with O2 in …
Paul Kunert, 29 Sep 2015
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Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015
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Capita hoovers up 1 in every 5 pounds of outsourced UK.gov IT spending

Capita has increased its share of the public sector IT market by one quarter since 2012, despite overall government IT outsourcing spending remaining flat over that period. In 2014, Capita hoovered up £905m in public sector IT spending, up from £671m in 2012. At the same time, overall spend over the last three years across …
Kat Hall, 07 Sep 2015
Ronan Dunne, CEO of O2

Capita IS good for former O2 staff. Oh yes it IS!

Being transferred to Capita in 2013 was the best thing for the O2 staff involved, despite the ongoing redundancy scheme, Ronan Dunne, the mobile network's chief executive, has told The Register. The Register recently revealed that Capita had started a Discretionary Voluntary Redundancy programme and that 700 people would be …
Simon Rockman, 27 Aug 2015

Capita: Listen up redundo staff, we know you're leaving but...

The management team at Capita are all heart – they have asked staff being made redundant at a Glasgow call centre running O2’s phone support desk to prep newbies coming to the team. Some 700 workers – split evenly across centres in Bury and Glasgow – last week opted for voluntary redundancy, though according to the …
Paul Kunert, 18 Aug 2015
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Take redundancy if you want, Capita IS for turning now, after all

Crapita is to shutter both the Bury and Glasgow call centres that provide phone support for O2 customers after hundreds of staff – all of those in scope – accepted voluntary redundancy, a union said. This is a complete about-turn by the integrator-cum-outsourcing monster which even until a few weeks ago was telling us that no …
Paul Kunert, 14 Aug 2015
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Capita cracks open the bubbly after 10 per cent sales jump

This year's huge Capita spending spree boosted the company's sales by 10 per cent to £2.28bn, according to the outsourcing giant's first-half results for 2015. During that period, the outsourcer splashed a total of £279m on 11 businesses, most recently snapping up Scottish business intel outfit Barrachd. Profits before tax …
Kat Hall, 29 Jul 2015

UK's Crown Commercial Service creams off £72m from frameworks

Government procurement body Crown Commercial Services had a bumper year in 2014/15, increasing its slice of commission and fees from government frameworks by 50 per cent to a cool £72m. During that period the body doubled its staff costs to £44.4m, increased full-time headcount from 430 to 674, and ran a surplus of £2m, which …
Kat Hall, 22 Jul 2015
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Claranet swallows a couple of tech minnows

Euro managed services outfit Claranet has used some of its£100m + war chest to dip into the Brit tech market, devouring minnows Linux IT and and Biz Continuity/ DR specialist Techgate. The London headquartered firm that has tentacles in Germany, France, the Netherlands, Portugal and Spain, renegotiated its finances with …
Paul Kunert, 09 Jul 2015
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Stay Misty for Me: G-Cloud’s transparency called into question

Comment The cash flowing through the G-Cloud is rising exponentially, increasing by £400m last year alone to total a very nice £600m. But while the cloudy framework's flexibility and choice is proving increasingly popular with buyers and sellers, it's worth examining what that money is – and isn't – being spent on. In fact, only a …
Kat Hall, 09 Jul 2015
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Layoff-happy Capita charges staff to use cutlery in canteens

Times are tough for Capita, or so it seems. The outsourcing giant is squeezing extra margin from its employees by charging them to use cutlery, cups and trays in the canteen. Our insiders tell us that call centre workers in Bury and Glasgow who decide to eat their own food in the canteen are forced to pay to consume their …
Paul Kunert, 26 Jun 2015
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Capita: Call centre workers, can you fall on your swords? Please?

The kind souls at Capita are placing hundreds of workers at risk of redundancy at call centres across the UK that service O2 clients, according to documents seen by The Channel. The work was outsourced to Capita back in 2013, the contract is valued at £1.2bn over ten years and is the biggest of its kind. The Communications …
Paul Kunert, 25 Jun 2015
Capita kebab shop in Waterloo

Capita wins four out of five stars for 'good', 'inexpensive' service

Capita appears to have captured the hearts of locals in Waterloo, with reviewers rushing to shower the outfit with plaudits, and praising its “helpful and friendly staff” and “great value”. Laycee2008 gave Capita five stars, saying “Friendly staff and ave prices. Staff are really friendly too. We come back every time were in …
Joe Fay, 10 Jun 2015
New World Computing Inc, King's Bounty

Alternative Networks: CEO retiring, long live...

Alternative Networks will wave goodbye to long-serving CEO Ed Spurrier at the end of this fiscal year in September, with current chief operations man Mark Quartermaine waiting in the wings for the top job. The LSE-listed comms and tech outfit confirmed the succession plans today as it outlined half-year numbers for fiscal 2015, …
Paul Kunert, 03 Jun 2015
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Capita gobbles Berks-based mobility specialist Pervasive

Biz wireless networks integrator and mobility managed services player Pervasive Ltd is the latest organisation to be crunched up by Capita's acquisition mill, The Channel can reveal. The Berkshire-based company, which trades as Pervasive Networks and Beovax Computer Services, will sit within Capita’s IT Services division run …
Paul Kunert, 26 May 2015
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Capita shuns its own £2.5bn framework and touts G-Cloud IT

Not content with its prime spot on a controversial deal to manage £2.5bn in public sector contractors, Capita is also touting its IT services via the G-Cloud, admitting its mega framework is not "always best for niche skills." In an unsolicted email sent to one government department, Capita appeared to admit the controversial …
Kat Hall, 25 Mar 2015

Ark of the Government deal confirmed, joint venture established

In a massive departure from the usual big supplier merry-go-round of government IT contracts, the Cabinet Office has confirmed a £700m legacy "Crown Hosting" deal with small data centre biz Ark, as revealed by El Reg last week. In a statement, the department claimed the joint venture company, in which Ark will own a 75 per cent …
Kat Hall, 20 Mar 2015

Capita gobbles up more public sector pie

Controversial outsourcing goliath Capita has been handed yet another slice of the public sector pie – having bagged a joint venture with the Department for Environment, Food and Rural Affairs expected to generate £700m. Capita will acquire a 75 per cent stake in the running of the department's Food and Environment Research …
Kat Hall, 12 Feb 2015
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Capita lands spot on mega £5bn NHS commissioning deal

Outsourcing giant Capita is one of three major companies to be awarded a place on the £5bn Lead Provider Framework for Commissioning Support Services. Clinical Commissioning Groups (CCGs) will be required to re-procure many of their support services by April 2016 in order to comply with EU procurement law, which NHS England …
Kat Hall, 09 Feb 2015

Capita IT Services raises the axe AGAIN

Crapita Capita IT Services is to shutter the last surviving office for hosting unit OPENHIVE, and has given the resident staffers notice of redundancy. The integrator acquired the firm, formerly branded Synetrix, at the end of 2009, and took on 193 employees based at premises in the Midlands and the South East of England. …
Paul Kunert, 21 Jan 2015
IBM's Hursley partner centre: A shop window for datacentres

Outsourcer Capita snaps up Solid State Solutions for undisclosed wonga

Outsourcing giant Capita has gobbled up Basingstoke storage company Solid State Solutions (S3) for an undisclosed sum. The £22m turnover business will sit within Capita's IT Enterprise Services tech biz. The company has 30 staff with more than 300 private and public sector clients. The move is likely to bolster Capita's …
Kat Hall, 23 Dec 2014
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What a pity: Rollout of hated UK smart meters delayed again

The timescale for the installation of 50m smart meters at a cost of £11bn is up for revision (again), junior minister and member of the House of Lords, Baroness Verma, has admitted. By 2020, the government wants everyone to have a smart meter fitted at a cost of £200 per household. However, the project has been dogged by delays …
Kat Hall, 04 Dec 2014
School of Rock

Hello, Mr Chips(et): Capita grabs bigger slice of UK IT education market

Capita gobbled up a larger piece of the UK's £800m education IT spending market in 2013, with sales up 9 per cent to £234m. According to analyst firm TechMarketView, the top 10 suppliers dominated the education IT market with combined revenues of £741m. Capita’s sales were bolstered by the acquisition of Northgate Managed …
Kat Hall, 19 Nov 2014

UK Cabinet Office's £200m IT bonanza: I got 999 contracts but a pitch ain't won (yet)

The UK government is seeking as many as 999 firms to provide a raft of tech services across the public sector, according to a contract notice in the Official Journal of the European Union. The Cabinet Office, acting via government procurement body Crown Commercial Services, is splitting the Technology Services framework into 11 …
Paul Kunert, 05 Nov 2014

Peep peep! All aboard the £300m UK education IT procurement express

The clock is ticking for tech suppliers wanting to grab a seat on the soon-to-be refreshed UK "ICT Services for Education" framework gravy train, estimated to be worth up to £300m over four years. A contract notice was placed by Crown Commercial Services on the Official Journal of the European Union at the weekend, indicating …
Paul Kunert, 28 Oct 2014
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HP turns to Meg Whitman's ex-chief of staff for tough UK job

Meg Whitman’s former veep chief of staff, Jacqui Ferguson, has returned to her UK roots with HP, taking control of the troubled Enterprise Services division with a remit to get things firing again. This will be no walk in the park: ES is already undergoing corrective surgery to trim costs by tightening policies covering overtime …
Paul Kunert, 10 Oct 2014
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Official: BT wins £420m Wales PSN gig... just as we said it would

The Welsh government has finally coughed to what El Chan readers have known for months, that BT dislodged incumbent Logicalis from the next Public Sector Network (PSN) contract valued at roughly £420m over seven years. The gig to provide the public sector in Wales with broadband and other IP services was actually awarded to the …
Paul Kunert, 08 Oct 2014
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Capita: We've spent £150m on acquisitions... SHOW US the MONEY

Serial acquirer Capita IT Services reported a low-single digit revenue jump for the first half of calendar 2014, but given the numerous acquisitions made this looks to be something of a commercial damp squib. The techie arm bulked up sales by just 2.7 per cent year-on-year to £235m in the period, not including the £60m worth of …
Paul Kunert, 23 Jul 2014

Hewlett-Packard paid £1.7bn by UK.gov in 2 years – report

Hewlett-Packard is the single largest supplier of services to the British government, according to a new report. Meg Whitman’s PC and server company made in excess of £1.7bn off HMG in 2012 and 2013, the Institute for Government says. The group, however, warns that “some” of its figures are not accurate. According to the …
Gavin Clarke, 27 Jun 2014

Opinion

Woman cuddles 'sly-looking' Fennec fox. Photo by Shutterstock
Cartoon of employee asking wky boss makes hium wear suspenders (while pincer through open trapdoor remains poised above his head) illustration by Cartoon resource for Shutterstock

Frank Jennings

It's not like my boss painstakingly nurtured the contacts, right?

Features

Girl and computer, photo via Shutterstock
Middle-class terror of engineering also part of problem
Nerd fail photo via Shutterstock
Shouting match
Single market vs. rest of the world