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Articles about Capita

Sorry Xchanging staff, only Capita at negotiating table now

Tiny cries of anguish might have been heard across the City today as one of the suitors for London-based Xchanging confirmed it is standing up from the negotiating table, leaving only Capita seated. LSE-listed Xchanging confirmed last month it had accepted Capita’s offer of 160 pence per share offer, valuing the BPO and …
Paul Kunert, 04 Nov 2015
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Capita given early Order of the Boot from £500m Post Office deal

Capita has been booted off a £500m deal with Fujitsu to supply a broadband network to the Post Office, following reports of underperformance by the outsourcer. In 2012 the Post Office signed up Fujitsu for the five year deal to provide its "next-generation network (NGN) broadband experience combined with enhanced customer care …
Kat Hall, 26 Oct 2015
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CSC trumps Capita bid for Xchanging by a whole 10 pence

CSC has confirmed it has thrown its hat into the very small ring of firms bidding to take over Xchanging, offering six per cent more than rival bidder Capita. Capita was left the only bidder for Xchanging earlier this month, when private equity outfit Apollo upped and left the negotiating table. Capita’s 160p per share offer …
Joe Fay, 13 Nov 2015

Capita increases share of public sector revenue to measly £1.8bn

Capita slurped up £1.8bn in public sector spending last year, a 12 per cent increase on the previous year, according to research from analysts TechMarketView. Overall the top 20 suppliers of software and services to the public sector fared better than previous years, posting overall revenue of £10.7bn, an increase of three per …
Kat Hall, 26 Nov 2015

Capita gets green light to acquire Xchanging

The powers that be at LSE-listed BPO and software provider Xchanging have accepted a formal 160 pence per share bid from Capita, despite it being lower than one from a private equity player. Last week, Xchanging confirmed it had received approaches from the Brit outsourcing giant and a 170 pence per share offer from Apollo …
Paul Kunert, 14 Oct 2015
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Hated Capita Contingent Labour One contract will be overhauled

The government's £2.5bn Capita-run Contingent Labour One framework – hated by suppliers and buyers alike – is to be overhauled by a "more equitable" Temporary Workers contract next year. Under CLOne, Capita is responsible for the provision of "interim managers and specialist contractors" across a range of services including IT …
Kat Hall, 20 Oct 2015
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Capita: O2 call centre staff exodus is premature evacuation

Capita has “invited” O2 call centre staff with one eye on the exit to stick around for a little longer, and the resulting excitement at such a prospect is palpable. Some 700 workers opted for voluntary redundancy last month, helping the outsourcing monster wring more profits from the £1.2bn, ten-year contract signed with O2 in …
Paul Kunert, 29 Sep 2015
Ronan Dunne, CEO of O2

Capita IS good for former O2 staff. Oh yes it IS!

Being transferred to Capita in 2013 was the best thing for the O2 staff involved, despite the ongoing redundancy scheme, Ronan Dunne, the mobile network's chief executive, has told The Register. The Register recently revealed that Capita had started a Discretionary Voluntary Redundancy programme and that 700 people would be …
Simon Rockman, 27 Aug 2015
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Capita gobbles Berks-based mobility specialist Pervasive

Biz wireless networks integrator and mobility managed services player Pervasive Ltd is the latest organisation to be crunched up by Capita's acquisition mill, The Channel can reveal. The Berkshire-based company, which trades as Pervasive Networks and Beovax Computer Services, will sit within Capita’s IT Services division run …
Paul Kunert, 26 May 2015

Capita and private equity biz circling, sniffing around Xchanging

What a place employees at troubled Xchanging find themselves this morning: both Capita and private equity firm Apollo Global are bidding to buy the LSE-listed tech biz. The insurance market BPO specialist and software provider confirmed to the City this morning it has permitted both businesses to look under the hood. …
Paul Kunert, 05 Oct 2015
Capita kebab shop in Waterloo

Capita wins four out of five stars for 'good', 'inexpensive' service

Capita appears to have captured the hearts of locals in Waterloo, with reviewers rushing to shower the outfit with plaudits, and praising its “helpful and friendly staff” and “great value”. Laycee2008 gave Capita five stars, saying “Friendly staff and ave prices. Staff are really friendly too. We come back every time were in …
Joe Fay, 10 Jun 2015
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Capita hoovers up 1 in every 5 pounds of outsourced IT spending

Capita has increased its share of the public sector IT market by one quarter since 2012, despite overall government IT outsourcing spending remaining flat over that period. In 2014, Capita hoovered up £905m in public sector IT spending, up from £671m in 2012. At the same time, overall spend over the last three years across …
Kat Hall, 07 Sep 2015
Champagne Not Included

Capita cracks open the bubbly after 10 per cent sales jump

This year's huge Capita spending spree boosted the company's sales by 10 per cent to £2.28bn, according to the outsourcing giant's first-half results for 2015. During that period, the outsourcer splashed a total of £279m on 11 businesses, most recently snapping up Scottish business intel outfit Barrachd. Profits before tax …
Kat Hall, 29 Jul 2015
keyboard with 'Help' key

Layoff-happy Capita charges staff to use cutlery in canteens

Times are tough for Capita, or so it seems. The outsourcing giant is squeezing extra margin from its employees by charging them to use cutlery, cups and trays in the canteen. Our insiders tell us that call centre workers in Bury and Glasgow who decide to eat their own food in the canteen are forced to pay to consume their …
Paul Kunert, 26 Jun 2015

Capita: Listen up redundo staff, we know you're leaving but...

The management team at Capita are all heart – they have asked staff being made redundant at a Glasgow call centre running O2’s phone support desk to prep newbies coming to the team. Some 700 workers – split evenly across centres in Bury and Glasgow – last week opted for voluntary redundancy, though according to the …
Paul Kunert, 18 Aug 2015
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Capita lands spot on mega £5bn NHS commissioning deal

Outsourcing giant Capita is one of three major companies to be awarded a place on the £5bn Lead Provider Framework for Commissioning Support Services. Clinical Commissioning Groups (CCGs) will be required to re-procure many of their support services by April 2016 in order to comply with EU procurement law, which NHS England …
Kat Hall, 09 Feb 2015
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Capita shuns its own £2.5bn framework and touts G-Cloud IT

Not content with its prime spot on a controversial deal to manage £2.5bn in public sector contractors, Capita is also touting its IT services via the G-Cloud, admitting its mega framework is not "always best for niche skills." In an unsolicted email sent to one government department, Capita appeared to admit the controversial …
Kat Hall, 25 Mar 2015

Capita IT Services raises the axe AGAIN

Crapita Capita IT Services is to shutter the last surviving office for hosting unit OPENHIVE, and has given the resident staffers notice of redundancy. The integrator acquired the firm, formerly branded Synetrix, at the end of 2009, and took on 193 employees based at premises in the Midlands and the South East of England. …
Paul Kunert, 21 Jan 2015
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Capita: Call centre workers, can you fall on your swords? Please?

The kind souls at Capita are placing hundreds of workers at risk of redundancy at call centres across the UK that service O2 clients, according to documents seen by The Channel. The work was outsourced to Capita back in 2013, the contract is valued at £1.2bn over ten years and is the biggest of its kind. The Communications …
Paul Kunert, 25 Jun 2015
Confused computer keyboard

Take redundancy if you want, Capita IS for turning now, after all

Crapita is to shutter both the Bury and Glasgow call centres that provide phone support for O2 customers after hundreds of staff – all of those in scope – accepted voluntary redundancy, a union said. This is a complete about-turn by the integrator-cum-outsourcing monster which even until a few weeks ago was telling us that no …
Paul Kunert, 14 Aug 2015

Capita gobbles up more public sector pie

Controversial outsourcing goliath Capita has been handed yet another slice of the public sector pie – having bagged a joint venture with the Department for Environment, Food and Rural Affairs expected to generate £700m. Capita will acquire a 75 per cent stake in the running of the department's Food and Environment Research …
Kat Hall, 12 Feb 2015
IBM's Hursley partner centre: A shop window for datacentres

Outsourcer Capita snaps up Solid State Solutions for undisclosed wonga

Outsourcing giant Capita has gobbled up Basingstoke storage company Solid State Solutions (S3) for an undisclosed sum. The £22m turnover business will sit within Capita's IT Enterprise Services tech biz. The company has 30 staff with more than 300 private and public sector clients. The move is likely to bolster Capita's …
Kat Hall, 23 Dec 2014
School of Rock

Hello, Mr Chips(et): Capita grabs bigger slice of UK IT education market

Capita gobbled up a larger piece of the UK's £800m education IT spending market in 2013, with sales up 9 per cent to £234m. According to analyst firm TechMarketView, the top 10 suppliers dominated the education IT market with combined revenues of £741m. Capita’s sales were bolstered by the acquisition of Northgate Managed …
Kat Hall, 19 Nov 2014
Confused computer keyboard

Capita: We've spent £150m on acquisitions... SHOW US the MONEY

Serial acquirer Capita IT Services reported a low-single digit revenue jump for the first half of calendar 2014, but given the numerous acquisitions made this looks to be something of a commercial damp squib. The techie arm bulked up sales by just 2.7 per cent year-on-year to £235m in the period, not including the £60m worth of …
Paul Kunert, 23 Jul 2014

Capita splashes £80m on network biz Updata

Capita has coughed an eye-watering £80m in cash for fellow Public Services Network (PSN) provider Updata, as El Chan predicted months ago. The pair are already well known to each other: they have an alliance in Scotland and linked arms on contracts including the recent Scottish WAN project valued at £325m over nine years. As …
Paul Kunert, 01 Apr 2014

Outsourcing giant Capita gets share boost from confident outlook

The London stock market was pleased by Capita's 14 per cent rise in annual profits (before tax) today, sending shares up almost six per cent in the first half of the day. Not only had the British outsourcing group pulled in more profits for fiscal 2013, it also said it was feeling pretty chipper about this year, after winning £ …

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014

Capita says bye-bye to Updata bigwigs: Been good slurping you

Crapita Capita IT Services is bidding farewell to the boss of acquired broadband network service provider Updata as it slaps the operation together with the exiting Network Managed Services (NMS) division. Surrey-based Updata was acquired for a tasty £80m on April's Fools Day. The exit of Richard Bennett, who was at the helm of …
Paul Kunert, 18 Jun 2014

Capita and Updata ink £325m Scottish PSN deal

Capita and Updata Infrastructure UK pipped BT and a joint bidding team from Vodafone and Virgin Media to scoop up the mega Scottish Wide Area Networking (SWAN) framework gig. The nine-year contract, valued at £325m, involves building and running a public sector network to be accessed by up to 4,600 sites in the country, …
Paul Kunert, 17 Feb 2014

Capita closing in on public WAN player Updata

Top brass at Surrey-based broadband network services player Updata Infrastructure UK are understood to be mulling over a leading offer from Capita, sources have told us. As The Channel revealed last November, public sector player Updata confirmed it was locked in "active" discussions with a bunch of interested parties. People …
Paul Kunert, 14 Feb 2014
paper cut-out men holding hands in linked semi-circle

Capita: We WILL be more accountable for our services

A restructure at Capita IT Services is long overdue - well it has been eight whole months since the last one - so the healing mitts of MD Peter Hands have once again grasped the org chart for a rejig. Hands has created five ITS "services towers" under which Capita's wider business units will fall, to give the heads of each …
Paul Kunert, 21 Nov 2013

MYRA HINDLEY found working in Capita's benefits & revenues unit

An eerie silence engulfed Capita this month when top brass informed the workforce that Myra Hindley was among them. No, the child murderer has not risen from the grave. Actress Hazel Mrozek, a part-time staffer at Capita's revenues and benefits business, has taken on a role playing Hindley in an upcoming TV programme. In a note …
Paul Kunert, 26 Jul 2013

Capita splashes £57.5m on Eye-of-Sauron car-park watchdog biz

Crapita Capita has snapped up a reputation-boosting biz: the integrator will splash £57.5m on ParkingEye, which sells technology to monitor car parks to ensure nobody gets a freebie or goes dogging. Lancashire-based ParkingEye provides "remote enforcement, management information and alerting systems", and its intellectual …
Paul Kunert, 24 Oct 2013

CEO of bloated outsourcing firm Capita quits after 26 years

Fat cat chief exec Paul Pinder is to quit after 26 years at outsourcing giant Capita to head up small, private equity-backed businesses. The man who, along with other top brass, pocketed a 20 per cent pay hike last year as IT Services staff had their wages frozen and bonuses shelved, is to be replaced by Capita deputy chief exec …
Paul Kunert, 18 Nov 2013

O2 and Capita finally ink £1.2bn outsourcing deal

O2 has signed the expected deal outsourcing its telephone support to Capita, transferring 2,700 staff in a 10-year deal worth £1.2bn. The deal was only announced in May, though that followed months of discussion and a fair bit of rumour. The Communication Workers Union reckons this to be the UK's biggest ever outsourcing deal, …
Bill Ray, 03 Jul 2013

Who's Edward Snowden? Capita bungs its email into Microsoft's cloud

Capita will shunt thousands of employees' email into Microsoft's Office 365 cloud - except those handling sensitive government and financial work. Some 20,000 staff will migrate from on-premises systems to servers provided by the American giant "by the end of this year", Capita told The Channel. A spokeswoman for outsourcing …
Paul Kunert, 15 Aug 2013
New infantry kit modelled by British troops. Credit: MoD

Army spaffed MILLIONS up the wall on flawed Capita online recruiting system - report

The Ministry of Defence's implementation of a computer system for an online recruitment drive has reportedly been far worse than the "teething problems" the UK government coughed to in December. According to The Times (subscription needed), the British Army's £1.3bn scheme to allow the MoD to privatise its recruiting and move …
Kelly Fiveash, 14 Jan 2014

Capita IT Services staff plan strike over pay this Friday

Unionised Capita IT Services (ITS) workers are staging a one-day strike over pay on Friday. Unite reckons the industrial action could impact customers including Deutsche Bank and Prudential. Negotiations between staff and management have hit the buffers and top brass at the integrator are refusing to get back round the table to …
Paul Kunert, 24 Jul 2013

Story to write next chapter for Civica Group

Specialist software and outsourced services slinger Civica Group has hired former Capita exec Wayne Story to take charge of the UK sub. Most recently, Story was interim CEO at equity-based plan admin services outfit Equatex, and remains non-exec director at Montagu Private Equity and board chair at recruiter GatenbySanderson …
Paul Kunert, 21 Sep 2015

1,000 O2 staff chose redundancy over Capita

Another 400 O2 staff will be redundant by December, something the union calls "a betrayal". The operator, meanwhile, claims it is proof of just how generous the voluntary offer was. Both sides agree that 1,000 O2 staff will be made redundant as the remaining call centres are outsourced to Capita, and that this is more than the …
Bill Ray, 12 Jun 2013
management consumerisation

Capita's top brass bags 20% rise - as IT bods shiver in wage freeze

Capita's top bosses' annual compensation packages rose by a fifth last year - at the same time the UK outsourcing giant's IT Services (ITS) workers had their wages frozen and bonuses scrapped. Hard-pressed ITS staffers, who are thrashing out a pay deal for 2013, were furious when they learned of the windfall enjoyed by execs at …
Paul Kunert, 10 Apr 2013

Capita Group snaps up travel agent for biz types Expotel

Business process outsourcing group Capita, daddy to Capita IT Services, has slurped business travel booking agent Expotel Group for £16m. Capita grabbed Expotel, which handles UK hotel, business travel and conference booking, to snap onto its existing business travel operations and provide events management as well. Expotel …

Capita slurps crashed 2e2's ex-flack-in-chief to bolster sales

Troubled integrator-cum-reseller Capita IT Services (CITS) has hired fallen channel giant 2e2's former sales and marketing director. Ian Thomas rocks up at CITS today as sales boss in a move that was confirmed to staff by managing director Peter Hands. "Ian has a background in travel, telecoms and IT services and spent 14 years …
Paul Kunert, 08 Apr 2013

Capita cans Employee Forum a year after launch

Capita IT Services (CITHS) staffers are scratching their heads after the Employee Forum was disbanded just a year after it was set up. The council of 70 staffers was formed as part of the Unity programme, set up by former operations director Russ Hewitt who was then shown the door in July just week before CEO Mark Quartermaine …
Paul Kunert, 27 Nov 2012

Capita ITS ditches UK job cuts, offshoring dream

Capita IT Services has finally shelved its plans to offshore jobs and make compulsory redundancies in 2013. In August just 84 unionised workers at the reseller-cum-integrator threatened industrial action over moves to send part of the service desk to India and push through job cuts across the wider organisation. Then last month …
Paul Kunert, 14 Sep 2012

Capita gobbles Northgate Managed Services for £65m

Outsourcing monolith Capita has coughed up £65m to buy Northgate Managed Services (NMS) in a deal announced to the London Stock Exchange this morning. As revealed by The Channel last year, VC Kholberg Kravis Roberts (KKR) and Company - owner of NMS parent Northgate Information Solutions, touted the division with a price tag of £ …
Paul Kunert, 14 Feb 2013

Not so fast with the bubbly, Capita: IT Services has bad economic wind

Capita IT Services unit continues to face an economic headwind with top-line growth stalling in calendar 2012. The same can't be said of parent Capita Plc, which today filed full-year results showing a 14 per cent rise in turnover to £3.35bn, fuelled by 14 acquisitions notched up in the 12 months that cost it £178m. Organic …
Paul Kunert, 28 Feb 2013

What did Capita ITS staff get for Xmas? Elf 'n' safety training

Capita IT Services boss Peter Hands has handed his staff a joyful end-of-year gift: an order to complete about a dozen mandatory training courses by 31 December. The big cheese's memo caps off a year in which Capita froze bonuses and pay rises, threatened to outsource jobs to India, and went head to head with Unite over …
Paul Kunert, 18 Dec 2012

Wages frozen, jobs at risk. Now Capita ITS shifts pay reviews to 1 April

Workers at Capita IT Services (CITS) have been warned their annual reviews could be moved to the same date... April Fool's Day. After an austerity-focussed 2012, during which salaries were frozen, bonuses shelved and 1,000 staff put at risk of redundancy, the upcoming pay review for employees is no laughing matter for many. In …
Paul Kunert, 25 Feb 2013

Capita UK offshoring plan killed by customer backlash - insiders

Unite claimed victory over Capita IT Services' (ITS) decision to tear apart its offshoring blueprint, but company insiders claim that much more pressure had been imposed on management from customers who objected to the move. The union threatened industrial action in August over Capita's move, first proposed in March, to put 1, …
Paul Kunert, 01 Oct 2012


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