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Articles about Apple Store

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Apple’s retail chief: ‘Touching customers’ key to retail success

Apple’s retail supremo Angela Ahrendts has handed down pearls of wisdom on how to make retail staff feel loved, in a valuable lesson for anyone running customer-facing sales teams. Getting new staff to stay the course in tech sales can often be difficult, with a consequent knock-on effect on the ability to build customer …
Joe Fay, 28 Jan 2016
Apple logo on glass fronted building. Licensed under cc0 / editorial use only

Judge bins Apple Store end-of-shift shakedown lawsuit

Apple Store employees are better off turning up to work without a bag, if – that is – they want to avoid being frisked for stolen goods at the end of their shifts. On Saturday, a judge chucked out a class action lawsuit that had been brought against Apple by two ex-staffers, who had objected to the shake downs taking place …
Kelly Fiveash, 09 Nov 2015
Man in an orange jumpsuit clutches prison bars. Image by Shutterstock

Ex-HP top aide in the clink for racking up $1m on company credit cards

A former HP employee was sentenced on Monday to 21 months in prison, after having charged unauthorized personal expenses to her company credit cards to the tune of nearly $1m. According to a statement by the US Attorney's Office, Holli Dawn Coulman, 45, joined HP in 2000 and spent 12 years at the company. During the last four …
Neil McAllister, 25 Aug 2015
Apple logo on glass fronted building. Licensed under cc0 / editorial use only

Ex-Apple bods suing Apple for bag searches get class-action upgrade

Two former Apple Store staffers suing Apple for searching their bags at work for possible stolen gear have upgraded their legal challenge to a wide-ranging class-action lawsuit. Judge William Alsup approved the class-action status in California's northern district court in San Francisco on Thursday. It means the lawsuit, …
Chris Williams, 17 Jul 2015
Rotten apple

Apple store staffers probed like 'criminals', lawsuit claims

Apple retail store staffers, routinely frisked for stolen goods at the end of a shift or before breaks, complained to Tim Cook of being treated like “criminals”, as part of a written policy that was “demeaning”. The claim was contained in a 2013 lawsuit filed in California, parts of which the judge unsealed yesterday, that seeks …
Paul Kunert, 11 Jun 2015

Don't worry, Apple hypegasms haven't gone in the WRISTJOB ERA

Fear not fanbois, online only sales of Apple’s jazz bangle wristjob and shiny 12-inch port-disadvantaged MacBook do not signal the end of “iconic blockbuster launches” inside its retail temples stores, a fruity exec has proclaimed. Dream weaver and Apple retail suzerain Angela Ahrendts told employees she knew the “number one” …
Paul Kunert, 22 Apr 2015

Just WALK IN and buy an Apple Watch. Are you mad?

Apple has slapped some restrictions on early-bird madcap punters who want to part with hard-earned cash for a fancy wrist-job – they must shop only on white unicorns, bring virgin £50 notes and rap their order. Alright, so the channel bully boy isn’t being quite as prescriptive with those that want to buy an Apple Watch, but a …
Paul Kunert, 30 Mar 2015
Apple iMac 27-inch with Retina Display

Pixel mania: Apple 27-inch iMac with 5K Retina display

Review It’s kind of ironic really, that the most expensive, over-the-top version of the iMac ever released should actually turn out to be pretty good value for money. Apple iMac 27-inch with Retina Display Costs on a par with a 5K monitor: Apple's iMac with 5K Retina display The so-called "entry level" iMac launched a few months …
Stephen Dean, 31 Oct 2014
Pigeon crapping on statue

New Scottish Apple Store appears, then VANISHES off map app

It appears someone has taken steps to cover their tracks after accidentally revealing the existence of a new Apple Store on Apple's map app. Even though the existence of a new "iStore" was one of the worst kept secrets in Edinburgh, it seems someone was determined to maintain its blown cover. Apple has denied making the …
Jasper Hamill, 09 Oct 2014
London Apple store queue for iPhone 6

Windows 10 feedback: 'Microsoft, please do a deal with Google to use its browser'

When Microsoft announced the preview of Windows 10, it emphasised the “opportunity to influence product development decisions through the new Windows Feedback app directly within the product". Users can not only give feedback, but also see — and vote on — the feedback of others, giving all of us a chance to assess what users …
Tim Anderson, 08 Oct 2014

iPad Air not very hot: Apple fanbois SHUN London fondleslab launch

Peak Apple Apple's new iPad Air has fallen to earth with a thud following a dismal launch day in London. The new fondleslab went on sale today and was met with unimpressive crowds which had entirely dissipated by the early morning. Normally, huge throngs of fanbois descend on Apple stores at the merest hint of a new product launch, but …
Jasper Hamill, 01 Nov 2013
french

France sets antitrust watchdog loose on Apple, raids premises

Anti-trust investigators have raided Apple's local operations in France amid claims it the fruity firm has hobbled resellers in a bid to boost the performance of its own stores. French newspaper Les Echos reported that officials from the French competition watchdog searched Apple's premises last week, confiscating documents and …
Jasper Hamill, 02 Jul 2013
Damage to the Apple Store window

AXE-WAVING BIKER GANG SMASHES into swanky Apple UK store

Pic Cops have arrested two men following a failed “smash and grab” robbery at Apple’s flagship store on Regent Street, London. Detectives want to hear from anyone who may have witnessed the incident, which took place at 1am on Tuesday morning. Officers told The Register that up to eight people may have been involved in the …
Jasper Hamill, 19 Jun 2013
Square Group new premises

The reshaping of Apple-cored Square: Leaving high street is a GOOD sign

Feature It's a well-worn phrase that appearances can be deceptive, but when a flagship business disappears from public view after years on London's premier high street, most people would assume this isn't a sign of progress. Square Group new premises Square Group's new premises brings its three former buildings into one Yet when …
Bob Dormon, 18 Mar 2013

Ousted Apple Store chief Browett is back selling shiny tat for ladies

The former head of Apple Retail has found a new job, selling handbags and scarves at the head of Monsoon's Accessorize chain. John Browett only lasted seven months at Cupertino, before Tim Cook edged him out in a reshuffle in September that also saw the end of Apple's software chief Scott Forstall. Browett is credited with …
Anna Leach, 15 Feb 2013
Apple Store Fifth Avenue

Another Apple retail chief crashes out the door

The Apple exec tipped to take over as head of its Retail unit has just quit the company, it was announced yesterday. Jerry McDougal, vice president of Retail at Apple since 2000 has resigned to spend more time with his family. McDougal's exit comes three months after his former boss John Browett, was booted out from his role as …
Anna Leach, 16 Jan 2013
Microsoft Surface tablets

Microsoft Surface to hit third-party stores on Wednesday

Microsoft has confirmed that it has ramped up production of its Surface fondleslabs in advance of a new global retail sales push, one that should see the devices hit third-party retail store shelves as early as this Wednesday. "The public reaction to Surface has been exciting to see," Surface general manager Panos Panay said …
Neil McAllister, 12 Dec 2012
Apple Store Fifth Avenue

Apple's former retail boss spills magic beans on store strategy

Apple doesn't just construct retail stores it brews a magical experience that transforms your very existence, or so said Ron Johnson, former retail veep at the firm. Did someone say ahem...bullshit? No of course not. The man - now CEO at loss-making J.C. Penny - gave an insight into the cerebral workings of an Apple exec during …
Paul Kunert, 27 Nov 2012

Apple axed Brit retail boss for doing his job well - TOO well, perhaps

Comment John Browett must be pinching himself after his stint as Apple's retail veep came to an abrupt and unceremonious end this week, despite stellar numbers from his division of the firm. Just seven months into the prestigious role, the Brit was shown the door for an unspecified reason at the same time as Scott Forstall, senior veep …
Paul Kunert, 01 Nov 2012

Hurricane Sandy stops Apple stock deflating

Canalys APAC A woeful week for Apple is probably a good thing for the rest of the tech industry, a top channel guru declared today, even if it doesn't mean a new sense of humility within the Infinite Loop. Steve Brazier, opening the Canalys Channels Forum in Singapore today, repeated his assertion that Apple currently dominated the tech …
Joe Fay, 31 Oct 2012
Inside of O2's new space

Apple retail boss Browett bags $1.74m of shares

The allure of leading Apple's store strategy, coupled with a generous restricted stock package of 100,000 shares, currently valued at $623 a unit, saw Browett flee the CEO's office at Dixons Retail in January. In the SEC document, Apple revealed the Brit received 5,000 shares but 2,159 were sold for tax withholding purposes. He …
Paul Kunert, 24 Oct 2012
Resellers protest outside an Apple store in France, credit screengrab Express video

France's biggest Apple reseller sinks: 'Tech titan crushed us'

Apple's largest authorised reseller in France – eBizcuss – has gone bust, closing all its outlets and firing its staff. The chain had 120 employees across 15 shops in France and Belgium, according to L'Express, and ran several other businesses including services businesses KA Services and ICLG, which are also closing. Staff …
Anna Leach, 06 Jun 2012
Apple Store by Joka2000

Apple Store moped raider suspect to face trial in October

A man accused of perpetrating a smash-and-grab raid at the Apple Store in London's Covent Garden will stand trial in October, Met Police have confirmed. A gang of seven moped and motorcycle marauders, most carrying pillion riders, plundered shiny new kit including iPads and other gear from the London-based retail outlet last …
Paul Kunert, 08 May 2012
best_buy_fail

'Perfect storm' drives electronics stores to EXTINCTION

The window of opportunity for traditional bricks-and-mortar consumer electronics retailers to catch up with web-based and supermarket rivals has closed and many more will go the way of the dinosaur. So says channel beancounter Canalys, which predicts others will follow in the footsteps of monolithic consumer outlets such as Best …
Paul Kunert, 19 Apr 2012
globalisation

Apple scores China store patent wins

Apple has taken another small step towards protecting its intellectual property in China by successfully registering 11 design patents for the iPad display cases on show at its bricks and mortar retail stores, as well as the design for its Shanghai Apple Store. The Hong Kong Intellectual Property Office is reported to have …
Phil Muncaster, 21 Mar 2012
hands waving dollar bills in the air

Dell working on cloudy analytics apps

If you have a multi-billion dollar business selling servers and PCs directly to small and medium businesses, what happens when companies start shifting some of their computing needs to the cloud? You shift from being a manufacturer of IT gear to being a maker of cloudy systems and applications and a reseller of cloudy wares …
cloud

Amazon 'rolling out a retail store in Seattle'

Amazon could be about to open a bricks-and-mortar store in Seattle aimed at selling the Kindle - according to rumours on blog goodereader. Amazon execs are impressed by Apple's trendy hangouts shops, said the goodereader source, and want to get a piece of the boutique retail pie. The Seattle store would test out the concept and …
Anna Leach, 08 Feb 2012
channel

Will Apple set up shop in Walmart warehouses?

The contrast between Apple's prestige city-centre stores and the Sam's Club warehouse chain – where budget goods are sold straight from the pallet – is sharp. But that's where Apple wants to set up mini stores to sell its gadgets. There are about 600 Sam's Club retail warehouses across America selling everything from exercise …
Anna Leach, 07 Feb 2012
homeless man with sign

Apple Italy throws up ruling on its store site

UPDATE: Apple Italy has posted details of the ruling against it, as required by the Italian courts, though we don't yet know if Cupertino will be coughing up the €1.2m fine too. A small "Communication to protect consumers" has appeared at the top of the Italian Apple store, linking to a PDF document setting out the court decision …
Bill Ray, 27 Jan 2012
cloud

Apple stores getting close to overload

A study of traffic and productivity in Apple’s retail arm makes worrying reading for Cupertino, according to a new analysis by Asymco. In an age when traditional retailers are complaining about online traders stealing their customers, Apple has a different set of problems – too many people. While Apple has some of the most …
Iain Thomson, 09 Dec 2011
cloud

Apple crushes High Street in UK web shopping stakes

Apple overtook Tesco, Argos and M&S this year to become the second most popular online retail site in the UK. Only Amazon UK beat them for hits in the latest quarterly figures published by IMRG HitsWise. The frenzy around the launch of the iPhone 4S in September probably drove up the number of people clicking on the Apple site …
Anna Leach, 24 Nov 2011
homeless man with sign

Apple stalks execs in the cloud

Apple is said to be shopping for senior industry execs with cloud experience as it faces up to the possibility that consumers might not want their content tied solely to its hardware platforms. The Wall Street Journal reports that Apple has been stalking top execs with Web-based software backgrounds, targeting one entrepreneur …
Team Register, 23 Nov 2011
chart

Cops cuff London Apple Store 'scooter raiders'

The Met has attempted to smash a network of suspected young burglars who are accused of hitting 48 retail premises in London over a seven-month period - including last month's raid on the Apple Store in Covent Garden. As revealed by El Reg, seven moped riders and motorcyclists, most carrying pillion passengers, smashed their way …
Paul Kunert, 02 Nov 2011
channel

Microsoft gets trademark for retail store plans

Microsoft has been awarded a trademark on its design for a store selling all things high tech. Trademark registration 4036534 covers the design of “a retail store with four curved tabletops at the front and rear side walls and a rectangular band displaying changing video images on the walls.” The trademark covers stores selling …
Iain Thomson, 07 Oct 2011
channel

London gets first new Google Chromebookshop

Brit geeks have snapped up Samsung-made Chromebooks from Google's new 'store' on London's Tottenham Court Road in a sign that the Chocolate Factory's attempt to clone Apple Stores' razzle-dazzle is paying dividends. Staff at the branch told the Reg that they had shifted "quite a few" of the £349/£399 mini-laptops since the …
Anna Leach, 03 Oct 2011
LaCie Little Big Disk Thunderbolt external drive for Mac

LaCie releases Thunderbolt HDD, SSD boxes

Good news for Mac users: LaCie has at long last made its Thunderbolt-connected Little Big Disk external hard drive available to buy. The LBD's metal box contains a pair of RAID-able 2.5in drives. You can have up to a terabyte or 2TB of storage, the latter setting you back a cool £400. The 1TB model is £300. LaCie Little Big …
Tony Smith, 23 Sep 2011
channel

Big Apple fake Apple stores agree to rat out suppliers

A New York gadget shop called Apple Story has agreed to change its name, hand over any counterfeit stock bearing Apple logos or slogans, and name its dodgy suppliers as part of a court settlement with the fruity tech giant. Apple Story and another store, Fun Zone, were taken to court last July by Apple for trademark infringement …
Anna Leach, 16 Sep 2011
homeless man with sign

Apple vanishes MySQL from Mac OS X Lion Server

Apple has removed MySQL from the latest version of Mac OS X server, replacing it with PostgreSQL. The previous version of the OS – Snow Leopard Server – offered access to MySQL from both the GUI and the command line, but the open source database has disappeared entirely from Mac OS X Lion Server, released last week. Postgres is …
Cade Metz, 02 Aug 2011
arrow pointing up

Two 'fake Apple stores' shut in China over trading permits

Several fake Apple Stores in China have been shuttered as they did not possess the requisite local business licences they needed to trade. Existence of the phoney retail shops emerged last week amid suggestions that some were so convincing that even staff thought they were employed by Apple. The ensuing media storm around the …
Paul Kunert, 25 Jul 2011
hands waving dollar bills in the air

On counterfeits, fakes and Apple stores

Some stories are so unusual, you immediately wonder if they're too good to be true. On Tuesday, a Western NGO in China posted a remarkable tale, reporting that ingenious Chinese retailers in a medium-sized provincial city called Kunming had cloned an Apple Retail Store, faithfully reproducing the staff T-shirts, furniture, …
Andrew Orlowski, 21 Jul 2011
channel

Apple's Dutch store plan leaves locals seeing orange red

Apple's plan to open a flagship store in Amsterdam have run into trouble after local authorities decided to gut the vendor's plan to gut an iconic building in the Dutch city. Apple is a tenant of a 90 year-old landmark building at the Leidse Square, once home to the international fashion house Hirsch & Co. The completion of …
Jan Libbenga, 12 May 2011
channel

Chinese iPad 2 fanboiz in frenzied fight

A favourite Apple strategy for creating fake media buzz around its products has backfired, with four people reportedly injured in a fight over iPad 2s at a Beijing Apple store. Cupertino loves the sight of its fanboiz queuing in the street for each and every new release, like Muscovites queuing for bread in the Soviet era, so it …
fingers pointing at man

Apple's MacBook Pros chucked out ahead of iPad 2

Apple parked its most diehard fans on the horns of a dilemma this afternoon, as it launched a range of new Macbook Pros, just a week before it unveils the latest iPad. The updated 13-inch MacBook Pros are kitted out with Core i5 or Core i7 dual-core Intel chips running at up to 2.7GHz. They feature Intel HD Graphics 3000. The …
Team Register, 24 Feb 2011
For Sale sign detail

Secret Service, NY DA bust Apple Store 'ID scam' ring

Authorities in Manhattan have issued indictments against 27 alleged members of a gang which used filched credit card details to order piles of Apple kit. According to a statement from the New York County District Attorney's Office, the ring - self-dubbed S3 - bought the financial details and identities of ID theft victims, via …
Joe Fay, 03 Feb 2011
arrow pointing up

Apple 'cans restocking fees'

Apple is to drop re-stocking fees on products returned to its US retail stores, according to reports. Currently the company imposes a 10 per cent re-stocking fee on non-defective products returned by customers. Restocking fees are a common practice among US manufacturers and retailers, but unpopular with American consumers. …
Hard Reg, 10 Jan 2011
graph up

iPhone mules are taking our handsets, damnit!

Thirty years ago, I met a Frenchman who lived in Kent and was on the dole. He had to sign on every two weeks. He was also registered as unemployed in France, where he signed on once a month. So each month he would cross the ferry in his van, laden with... upright pianos. As you already know, pianos were much popular in …
Drew Cullen, 21 Sep 2010
chart

Apple livestreaming heralds Jobs-to-fanboi brain-linking

Apple's live streaming of its latest revolutionary product launch today is a dry run for the Mac maker's massive server farm which will eventually allow Steve Jobs to bypass mainstream media and download news directly to fanbois' brains. That is roughly what Cultofmac has claimed ahead of today's launch in San Francisco of a …
Joe Fay, 01 Sep 2010
channel

Mac OS X cranked to 10.6.4

Apple added another item to its busy day with the release of version 10.6.4 updates for both Mac OS X and Mac OS X server. Combine the OS update with the release of the new Mac mini, the beginning of iPhone 4 preorders, and the availability of the Apple Store iPhone app, and Cupertino is celebrating the 167th birthday of …
Rik Myslewski, 15 Jun 2010
For Sale sign detail

PC World gets almost-exclusive iPad deal

If you want to buy an iPad on Friday, and you aren't near an Apple store, you'd best get down to PC World or Currys. Dixons Store Group International has got a 60-day exclusive to sell the giant phoneless iPhone in 139 stores. Pre-orders are only available through Apple's own shops. The magic pad will also be on sale in Best …
John Oates, 25 May 2010
Apple_13in_MacBook_SM

Apple cops to defective MacBook drives

Apple has extended the warranty on certain MacBooks from 2006 and 2007 whose hard drive failed, while offering free replacements for defective drives. Look out your window and you might observe porcine aerobatics - and that red-tailed gent donning the toasty overcoat might well be Lucifer. Of course, in a support note …
Rik Myslewski, 17 Feb 2010

Opinion

Memristor_wafer

Chris Mellor

Execution warrant close to being signed for Fink's folly
Woman cuddles 'sly-looking' Fennec fox. Photo by Shutterstock
Cartoon of employee asking wky boss makes hium wear suspenders (while pincer through open trapdoor remains poised above his head) illustration by Cartoon resource for Shutterstock

Frank Jennings

It's not like my boss painstakingly nurtured the contacts, right?

Features

Girl and computer, photo via Shutterstock
Middle-class terror of engineering also part of problem
Nerd fail photo via Shutterstock
Shouting match
Single market vs. rest of the world