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Paul Kunert

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Paul Kunert is the editor of Channel Register

Misco Shared Services Centre drone brands customer 'insane'

A series of customer service blunders by Misco ended with the box-flinging dealer branding a customer "insane". Ross McKillop, a director for a couple of small firms north of the border, ordered a Jabra Pro 9470 Mono headset in November and received confirmation it was on backorder and due to ship on 3 March. But when the …
Paul Kunert, 14 Apr 2014
Funnel of cash. Credit: via SXC – http://www.sxc.hu/profile/Leonardini

Insight warns Google embracers of hidden costs in Apps for Biz

A number of Microsoft's top table resellers may have wrapped their arms around Google's Apps for Business but one that did so half a decade ago - Insight Enterprises - says it hasn't seen the benefit. CDW and SHI International, both among MS Licensing Solutions Partners, made very public statements in February and March …
Paul Kunert, 11 Apr 2014
data centre

HP: Lenovo's buy of IBM x86 biz is bad, bad, bad...

The volume of noise from anxious biz customers and some channel types over Lenovo's buy of IBM's x86 server biz is deafening the ears of those gentle folk at HP. At least that is what Bill Veghte, global boss of HP's enterprise biz, told us, and given rivals' efforts to highlight HP's slips in recent years who can blame him for …
Paul Kunert, 11 Apr 2014

Biz PC market's looking healthy – but is it just an XPocalypse bounce?

PC suppliers are pondering if the mini recovery in commercial IT spending is sustainable or just a Windows XPocalypse-related flash in the pan. Under the shadow of Microsoft ending support for the 13-year-old OS, sales of business desktops spiked 26 per cent in Q4 2013, year on year, and sales into the channel improved in this …
Paul Kunert, 10 Apr 2014

Insight CEO: Everything that's cloudy is GOLD

A "sickness" at the core of the IT channel - an over reliance on back-end-loaded vendor rebates - threatens to render many tech suppliers irrelevant. But there is a cure, it is fluffy, white and called the cloud. Or so says Wolfgang Ebermann, the EMEA president at Insight, who after 23 years at Microsoft in various senior roles …
Paul Kunert, 09 Apr 2014

Tech Data shows off perky top and bottom line in fiscal '14....

If you set aside the sales contribution it slurped from acquired SDG and the positive impact of foreign currency exchange conversions, fiscal '14 was a damp squib of a year for Tech Data (TD). The box-slinging distie demon today reported a relatively strong close to the 12 months ended 31 January with group turnover up seven per …
Paul Kunert, 09 Apr 2014

Azzurri Communications still losing MEELLIONS

Azzurri Communications is not out of the woods yet judging by its recently filed results and the stringent banking covenant tests to which its management must adhere. It has been a turbulent couple of years for the comms and tech integrator: its seven strong banking syndicate was forced to write off £282m in debts; veteran sales …
Paul Kunert, 08 Apr 2014
Love

HP: We're holding nothing back from partners now, coos firm

The new, channel-friendlier HP - jolted into action by CEO Meg Whitman and losing the PC crown to Lenovo - is trying to help rather than hinder partners efforts to build global sales business with customers. A year ago Whitman told a gathering of resellers, integrators and providers of services at its global partner knees-up …
Paul Kunert, 08 Apr 2014
channel_teaser_exit

Industry vet Buxton retires from AMD 'not from life'

AMD European channel director Andrew Buxton is planning to grow old disgracefully after retiring from the CPU and GPU maker. For nearly three decades the man has fought the fight against Intel, starting in 1985 as a field sales engineer. "29 years was enough and it is time to work for myself. I am retiring from the IT industry …
Paul Kunert, 08 Apr 2014
Northamber

Son of Phillips: Northamber is not exiting Chessington HQ

The heir apparent to tech distie Northamber has insisted to El Chan the company is not going to exit the Chessington industrial estate that it calls home after all. As revealed by us yesterday, the Surrey-based distie submitted an application with Kingston Council's Planning Database on 23 March that would have permitted 28 …
Paul Kunert, 08 Apr 2014

Veteran Brit tech distie Chessington HQ to become 28 flats

Tech distie Northamber has submitted plans to transform its Chessington-based sales and marketing HQ into 28 residential apartments with scenic views overlooking an, er, industrial park. According to Kingston Council's Planning Database, the application to erect one, two and three bed flats was made on 23 March and consultation …
Paul Kunert, 07 Apr 2014
management strategy2

As Azzurri closes in on CEO successor, sales director splits

South coast integrator Azzurri Communications is going to be a sales director and board member lighter after Craig Wellman handed in his notice to split by the early summer. The business, which last month pushed out the first in a series of cloudy services, is still on the hunt for a CEO to replace outgoing chief Vim Vithaldas …
Paul Kunert, 07 Apr 2014
chain_relationship_channel

HP exec: 'CYOD' will TEAR APART the IT dept as we know it

Corporations are close to handing staff credit notes to buy or choose their own technology in a trend that will bust classic IT departments and supply chains, HP's top boss for Europe reckons. BYOD has morphed into Choose Your Own Device (CYOD) but the impact will still be just as dramatic, said Herbert Kock, HP's joint head of …
Paul Kunert, 07 Apr 2014
paper cut-out men holding hands in linked semi-circle

Bell Microsystems circles cawing above corpse of Glasshouse UK

South coast-based tech supplier Bell Microsystems is trying to pick up customers and staff at bust storage integrator Glasshouse Technologies. As we revealed a couple of days ago, hard pressed Glasshouse called in KPMG Restructuring after cash flow dried up, with the administrator looking to offload the business to a third party …
Paul Kunert, 04 Apr 2014

UK tech channel in RUDE health as bankruptcies dip in Q1

It's time to crack open the bubbly: corporate fatalities in the UK channel have fallen for the fourth consecutive quarter, official stats from credit rating firm Graydon UK reveal. Some 61 companies bit the dust in the first three months of the year versus 64 for the same period of 2013, indicating that the UK IT industry has …
Paul Kunert, 04 Apr 2014
management consumerisation

Crayon pleads with channel: Help us build our UK biz

SAM specialist and global Microsoft licensing solutions partner (LSP) Crayon is looking to cosy up to a small bunch of resellers and SIs via a sales referral model. The Nordic-owned consultancy and licensing transactional engine set up shop in Blighty after devouring locally based Fast Ltd a year ago. The 45-strong UK operation …
Paul Kunert, 03 Apr 2014
management social5

Fujitsu on hunt for UK directors after re-jig

Fujitsu is in headhunting mode to fill some senior positions in the UK following a revamp of the company structure, El Chan can reveal. The local big boss Duncan Tate is moving to head up the EMEA and India regions but will continue to look after Blighty until a successor is found, the company confirmed. "We still have the UK …
Paul Kunert, 03 Apr 2014

Home Office terminates order for 16,000 PCs from Dell

The Home Office gave Dell just a fortnight to custom build 16,000 PCs but an admin cockup led to the order being shelved, and it is not clear if it will be re-tendered. A mini-auction took place in the first week of March with a build and delivery date set for the end of the month. Most of the tier ones competed on the deal but …
Paul Kunert, 03 Apr 2014
Peter Jones, Dragon's Den star

PRIVATE: Expansys prez quits as Dragons' Den-izen Jones takes gizmotailer off market

Biz celeb Peter Jones, who moonlights as a board member at gadget etailer Expansys in between edgy appearances on TV's Dragons' Den, has confirmed that his company's Euro president is to depart. Longstanding exec Frederic Pont has resigned and is due to stand down at the end of the month, Jones told us, during a momentary break …
Paul Kunert, 03 Apr 2014

Chin up, tech world. Gartner says it'll be OK

The good news for anyone selling tech to pay the bills is that market demand is bouncing back, although retailers in particular will need to run faster to stand still as customers opt for cheaper devices. In its latest Worldwide Spending Forecast, crystal ball gazers at Gartner reckon some $3.77 trillion will be splashed by …
Paul Kunert, 02 Apr 2014

UK storage integrator Glasshouse Tech goes titsup

Glasshouse Technologies has called the administrators into its UK ops after directors exhausted all possible solutions to heal the sickly infrastructure services integrator. El Chan can reveal that KPMG Restructuring answered the cries for help on 27 March just days before Glasshouse was due to attend a winding up petition at …
Paul Kunert, 02 Apr 2014
management strategy4

VMware channel guru steps out of channel for first time in career

VMware's UK and Ireland channel boss Ed Dolman is taking on a new role to run one of the virtualisation kingpin's enterprise end-user sales teams. The man confirmed his departure to the world, well Twitter followers, this morning after spending some two and a half years in the position "An exciting change of role for me today. …
Paul Kunert, 02 Apr 2014

BT merges iNet and Engage IT divisions under one roof

BT has slapped together the IT Engage and iNet businesses from today, April Fools' Day, but the move is no laughing matter for staff put at risk of redundancy. The telco had merged the dabs, Business Direct and Engage IT operations back in 2011, plonking long-serving exec John Thornhill into the boss seat to oversee integration …
Paul Kunert, 01 Apr 2014

Capita splashes £80m on network biz Updata

Capita has coughed an eye-watering £80m in cash for fellow Public Services Network (PSN) provider Updata, as El Chan predicted months ago. The pair are already well known to each other: they have an alliance in Scotland and linked arms on contracts including the recent Scottish WAN project valued at £325m over nine years. As …
Paul Kunert, 01 Apr 2014

HP workers under shadow of the axe edge towards ballot box

The Public and Commercial Services union is to ballot members working at HP over 600 planned job cuts to the services operation in the latest futile exercise to influence the company's decision making. As world + dog knows, HP's Make It Better Programme to rationalise the workforce is due to conclude by the end of October, by …
Paul Kunert, 01 Apr 2014

CCL Computers probing source of fake virus-riddled dispatch mail

Bradford-based reseller CCL Computers is investigating the origins of a fake dispatch email containing a virus that was today sent by a third party to at least a thousand of the firm's customers. The tracking details on the standard template were legitimate, say sources who received the mail, as they pointed to a genuine …
Paul Kunert, 31 Mar 2014
balaclava_thief_burglar

Boss at 'Microsoft' scam support biz told to cough £000s in comp

A fraudster who conned consumers, particularly silver surfers, into parting with cash to fix phantom PC bugs was handed a suspended sentence on Friday and ordered to pay thousands of pounds in costs and compensation. The national e-crime squad based in Yorkshire, together with ActionFraud, brought the case against Mohammed …
Paul Kunert, 31 Mar 2014
management management

Outgoing boss of IT slinger Azzurri 'gets NED post at Alternative'

Outgoing Azzurri Communications boss Vim Vithaldas is to slip into a non-exec director's role at AIM-listed Alternative Networks, say sources familiar with the matter. The man has already tendered his resignation at the south coast based integrator which he will leave in a less troubled state when he stands down at the end of …
Paul Kunert, 31 Mar 2014
By michandryan  http://www.flickr.com/photos/49291777@N05/  licensed under creative commons attribution

Dell tells customers: 'Opt out' if you don't want a channel service

Dell is asking half a million customers Stateside to hand over their privates to channel partners or to actively "opt out" of a sweeping programme to reduce the number of accounts the firm services directly. As previously revealed, between 200k to 500k customers in North America – presumably those not deemed large enough – will …
Paul Kunert, 31 Mar 2014
Microsoft Surface tablets

Partner firms: Microsoft kept Surface from you for YOUR OWN GOOD

Those caring souls at Microsoft initially cut the technology channel out of the Surface supply chain because execs wanted to finetune forecasting and spare sales partners from a potential inventory pile-up. Or so says Phil Sorgen, global partner veep, who reckons the path Microsoft took was "safer" for its legion of suppliers, …
Paul Kunert, 31 Mar 2014
HP cloud

HP bypasses Microsoft in device-as-a-service assault

HP is trying to prise open SME wallets by rolling out a device-as-a-service pilot Stateside – with wider deployment in Europe set for the summer. The Office in a Box initiative created with Google – not Microsoft – and telco AT&T was launched with US distie Synnex, which created an online configuration tool. The model is pretty …
Paul Kunert, 26 Mar 2014

ODMs a 'threat' to Euro server biz? Well, yes, says HP exec

HP Europe is braced for the looming "threat" from Far Eastern ODMS that are building custom servers to order for bulky service providers. Beancounters at IDC have split out white box server makers as a separate segment because of their ballooning share of sales and growing influence on the global stage. Some cloudy firms are …
Paul Kunert, 26 Mar 2014
Stained glass angels

HP exec: 'It's our GOD-GIVEN right' to rule the world of biz fondleslabs

It is HP's "God-given right" to take control of the business tablet space given the company's standing in the notebook and desktop client market, according to colourful exec Jos Brenkel. To date, HP hasn't made a dent in Apple and Samsung's mammoth share of the overall tablet computer market: after all, slabs aimed at companies …
Paul Kunert, 25 Mar 2014

Capita IT Services slurps up small security biz

Crapita Capita IT Services confirmed today it has hoovered up security reseller minnow Network Technology Solutions for an undisclosed sum. This is the first bite-size deal of the year for CITS but given its historic addiction to acquisition will unlikely be its last. London-based NTS (UK) majors on intrusion detection and …
Paul Kunert, 21 Mar 2014

HDS: channel STILL 60-65% of UK biz, says local COO

HDS' UK COO reckons the proportion of channel sales relative to the direct biz hasn't shifted in recent years because it failed to carve up "solutions" and "services" for partners. The previous management including UK boss Stephen Ball - a Computacenter staffer - said in 2011 that within three years he wanted partners to …
Paul Kunert, 21 Mar 2014
Confused computer keyboard

Microsoft exec: I don't know HOW our market share sunk

Microsoft's global channel chief has struggled to find the words to explain why his company has not snared the intelligent devices market in the same way as it has done with PCs, admitting "there's work to do". According to tech market beanie Canalys, Microsoft operating systems ran 93 per cent of traditional PC clients in 2013 …
Paul Kunert, 21 Mar 2014

Barclays' DOUBLE DIGIT contractor rate cut? Not for us, say PPI bods

Not all Barclays contractors are equal, it would seem, with techies working on projects in the area of Payment Protection Insurance refunds being told they will not have their rates cut, according to insiders. This was only after a hefty proportion of that team, believed to be up to half, apparently decided to not to accept the …
Paul Kunert, 21 Mar 2014
channel_teaser_money_top

Cough up or else, HMRC tells storage channel biz

Surrey-based storage player Glasshouse Technologies has been slapped with a winding-up petition over unpaid debts from the tax bulldogs at HM Revenue and Customs. HMRC used to issue these orders like they were going out of fashion because it was first in the queue as a preferential creditor if a business went under as a result …
Paul Kunert, 20 Mar 2014
Lehman Brothers London HQ

Enormo reseller Insight seeks experienced sales hands for City pad

Headhunters will be on red alert after Insight confirmed plans to establish a sales outpost in the City in a bid to snuggle up to existing and potential corporate customers. The firm has rented some space from an unspecified service delivery partner in Aldgate to rub shoulders with Kelway, Misco, Softcat, Computacenter and many …
Paul Kunert, 20 Mar 2014
medical_doctor_health_channel

Whitehall and Microsoft thrashing out 1-year NHS WinXP lifeline

The Department of Health and Microsoft are thrashing out a one-year support deal for tens of thousands of NHS PCs running Windows XP. The agreement would give hospitals, trusts and GPs across England and Wales time to back away from Windows XP and implement a newer operating system. A deal would mean Microsoft continues to …
Columns of coins in the cloud

Dragon's Den star's cloudy biz still losing MEEELLLLLIONS

It was a year of frenzied activity for AIM-listed Outsourcery in 2013 but none of this translated into bottom line goodness as the cloud provider's losses again outstripped sales. According to preliminary numbers reported today, the Manchester-based as-a-service firm reported a 44 per cent sales spike to £5.2m, including £4.1m …
Paul Kunert, 19 Mar 2014

Plusnet wants resellers' SME customers and is willing to pay

Biz broadband and calls provider Plusnet has called on distie DMSL to muster dealers that want to flog its services to SMEs weeks after the latest web wobble. The timing on recruitment could be better for the Sheffield-based ISP following an outage on 4 March that downed services for an hour. Connectivity wholesaler DMSL will …
Paul Kunert, 19 Mar 2014

Our Moderately Sized Data analytics engine pooh-poohs Acer '30 second support' claims

Biz customers with broken Acer kit might want to sling a call into the technical centre: then put on the kettle and make a cuppa, because they could be on hold for a lot longer than they were expecting. Certainly longer than the half a minute average response time that Jakob Jersild Olsen, veep at Acer's commercial division EMEA …
Paul Kunert, 19 Mar 2014
ho, ho, ho

A server bonanza is for Christmas, not for life: Xmas boost hides slump

One sequential bounce in EMEA server shipments and revenues doesn't a recovery make, but last year's Chrimbo quarter may have cheered hard-pressed suppliers, judging by the figures. The latest IDC data shows some 606,000 systems were sold across the region in the final three months of 2013, up 13.2 per cent on the previous …
Paul Kunert, 19 Mar 2014
Stock ticker board

Acer coughs to insider trading probe on 2 staffers

Senior execs implementing a turnaround strategy at sickly PC maker Acer have another plate to spin after prosecutors stormed the firm's HQ in Taiwan over an insider trading probe. Ten peeps, some of whom are still employed by the firm, were held and quizzed about the alleged offence, according to the New Taipei District …
Paul Kunert, 18 Mar 2014
euros_channel_money

Economic recovery? Ha, that was so 2012, says buoyant Bechtle

If Europe was still in fragile economic recovery mode during calendar 2013 someone forgot to tell trend-bucking Bechtle AG, the epitome of efficient German tech reselling. The firm today reported group revenue of €2.27bn, up 8.4 per cent year-on-year and banked a 13 per cent spike in profit before tax of €89.3m and the same per …
Paul Kunert, 18 Mar 2014

Scotland Yard defends single supplier IT gig with Insight

London's Metropolitan Police has defended its use of a single supplier procurement standard after it penned a four-year deal with IT hardware outfit Insight, claiming it could yield cost savings of up to ten per cent over the contract's lifetime. The previous buying arrangement that London cops had with SCC under the Sprint ii …
Paul Kunert, 18 Mar 2014
Broke - empty pockets

No more squeaky bum moments, please Microsoft - partners beg

If there's one thing that can ruin a channel exec's week, it is arriving to work on a Monday morning to be greeted by an official document from a vendor warning of pending rebate doom. But that is exactly what Microsoft's top tier enterprise partners say they've faced in recent years - a double helping of swinging cuts to fees …
Paul Kunert, 18 Mar 2014
management strategy1

Logicalis taps up Fujitsu man as services overlord

A former Fujitsu slinger has strolled into Logicalis to take control of the UK services organisation and provide local country head Mark Starkey with one throat to choke. At present, managed services director Tim Wadey, technical services director Mike Cummins and director of Wales Melanie Bishop - who runs the public sector …
Paul Kunert, 17 Mar 2014

Former Toshiba bigwig Andy Bass rocks up at Open Symmetry

Former Toshiba exec Andy Bass has landed at sales performance management (SPM) consultancy Open Symmetry as head of European ops. Bass recently exited Toshiba after 24 years' service amid a regional cost cutting shake-up that saw his dual roles as European veep for the PC and TV biz and UK country director evaporate. SPM …
Paul Kunert, 17 Mar 2014

Opinion

Chris Mellor

Drives nails forged with Red Hat iron into VCE's coffin
Sleep Cycle iOS app screenshot

Trevor Pott

Forget big-spending globo biz: it's about the consumer... and he's desperate for a nap
Steve Bennet, ex-Symantec CEO

Chris Mellor

Enormo security firm needs to get serious about acquisitions

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