The Channel logo


By | Paul Kunert 5th September 2016 09:01

Red-faced VESK scratches '100% uptime' claim after 2-day outage

'We were always going to delete it' blusters company mouthpiece

The swagger has gone from hosted desktop and cloud purveyor VESK after its outage seven days ago forced it to remove the 100 per cent uptime claims on its website.

A failed hard disk in its Storage Access Network caused a “panic event” on 26 August, the business confirmed to customers early this week, taking down email services and certain instances hosted on the same platform.

Services were interrupted from lunchtime on the day and engineers worked on a fix into the small hours of the 27th.

Lydia Cooper, group marketing manager at VESK parent firm Nasstar Plc told us the company was “extremely sorry for the frustration caused” but claimed only a “small percentage of the user base” was affected.

She said “technical teams are doing all they can to ensure this problem doesn’t happen again but didn’t specify what actions were taken or why its redundancy wasn’t perhaps more resilient in the first instance.

VESK had previously gloated about the gilt-edged services provided. It told visitors to its website that customers had enjoyed 100 per cent uptime for the past 1,583 days.

Cooper told us it had “removed” the service availability claim but reckoned this was always on the cards anyway because the group is unifying branding around parent Nasstar.

“Prior to the recent issue, we had planned to move away from the 100% uptime messaging… in order to align the website with our new brand. We apologise if this message had conflicted with the experience that some of our clients may have received as a result of the recent event”. ®

comment icon Read 12 comments on this article or post a comment alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe