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By | Kat Hall 25th August 2016 11:01

Biz phones 'n' broadband bods Gamma suffer a network TITSUP

Channel partners and customers left in dark since 8am service blackout

Business broadband comms outfit Gamma is experiencing a service outage.

According to monitoring site Down Detector, the problem began this morning just after 8am.

One customer told us: "I am a reseller and we are having issues with customer phones also... Still ongoing."

Another said: "We have customers reporting one way audio, Gamma have confirmed this is an issue they're aware of."

London Stock Exchange-listed Gamma provides comms to small, medium and large-sized business customers, the public sector and not-for-profit organisations, via a network of trade customers and directly to users.

Almost 80 per cent of its revenues are generated by 830 channel partners. The company boasts of its "highly resilient network". Oh dear.

Customers have taken to Twitter to complain:

Richard Bligh, chief operating officer at Gamma, said the problem was affecting a small number customers making them unable to have a two-way telephone. He said: "No one has lost their telephony service. But because this is an intermittent issue, it is harder to diagnose. We are pursuing a couple of things at the moment - but we don't currently have an ETA as to when it will be resolved." ®

Bootnote

Gamma says the problem has now been fixed.

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