The Channel logo


By | Kat Hall 20th July 2016 09:23

Web meltdown: BT feels heat from angry punters

Power outage in London fingered

A raft of BT customers in the UK were knocked offline this morning due to a power problem at one of its web peering partners’ sites in London.

According to outage monitoring website Down Detector, customers reported a spike in problems at around 9am today.

One customer got in touch to report that all their BT Infinity services are unusable "I’ve been waiting about 10 minutes for the BT status checker to show anything other than a slow loading bar."

Another said: "There is currently an ongoing outage on the national BT network, which appears to be a problem in their Telehouse POP.

"UK residential and enterprise circuitry is affected with either total loss of connectivity or massive latency and packet loss occuring.

"BT's Priority-1 contact phone numbers are saturated and even companies with very big contracts with them are being advised of 'busier than normal' lines and are advised to call back.

Another customer said: "Telecity Hex in the docklands seems to have experienced a major power outage today. Seems to have affected BT broadband, BBC news etc. We have some kit there which has rebooted and when we called, they said it was going crazy."

A BT spokeswoman said: “We’re sorry that some BT and Plusnet customers are experiencing problems accessing some internet services this morning. This is due to power issues at one of our internet peering partners’ sites in London. Engineers are working to fix things as fast as possible.”

Earlier this year hundreds of thousands of BT customers were knocked offline due to a faulty router. ®

comment icon Read 81 comments on this article or post a comment alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe