Updated Samsung is advising customers against succumbing to Microsoft’s nagging and installing Windows 10.
The consumer electronics giant's support staff have admitted drivers for its PCs still don’t work with Microsoft's newest operating system and told customers they should simply not make the upgrade.
That’s nearly a year after Microsoft released Windows 10 and with a month to go until its successor – Windows 10 Anniversary Update – lands.
Samsung’s customers have complained repeatedly during the last 12 months of being either unable to install Microsoft’s operating system on their machines or Windows 10 not working properly with components if they do succeed.
However, with the one-year anniversary fast approaching it seems neither of these tech giants have succeeded in solving these persistent problems.
A Register reader with a Samsung NP-R590 laptop got in touch when he couldn’t install Windows 10 and after he approached Samsung support.
He complained that his Broadcom wireless card does not work with windows 10.
In an email seen by The Register, our reader was told frankly by Samsung:
“Honestly speaking, we don't suggest installation of Windows 10 to any Samsung laptop or PC and we are still coordinating with Microsoft regarding to this matter," Samsung's UK support said.
“The Drivers that we have on our website are not yet compatible to the latest version of Windows. What we usually recommend is to keep the current Windows version and we'll update you once the Windows 10 have no more issues on any Samsung laptops and computers or even monitors.”
Samsung's email limply advised the reader to contact Microsoft directly for more information, at its Thames Valley Park campus in Berkshire, UK.
The Register contacted Microsoft to find out when updated drivers for Samsung PCs and Windows 10 would be released.
Microsoft only managed a boilerplate statement attributed to a spokesperson. “Microsoft and Samsung are committed to Windows 10, and are working closely together to provide the best possible Windows 10 upgrade experience,“ it said.
Microsoft “encouraged” Samsung users to visit that company's own website to “ensure upgrade is supported by their PC". ®
A Samsung spokesperson has contacted us since the publication of this story to say:
We apologise for any confusion caused by a recent incident where a customer service representative mistakenly provided incorrect information about Windows 10 upgrades for Samsung notebooks. We would like to remind our customers that they can visit the Samsung website where there is detailed information on the Windows 10 upgrade applicability for each Samsung notebook model run by Windows 7, Windows 8 and Windows 8.1