The Channel logo

News

By | Kat Hall 14th January 2016 12:11

TalkTalk outage: Dial M for Major cockup

No dial tone doesn't necessarily mean you can't TalkTalk

Hapless mobile operator TalkTalk's phone network has been hit by an outage, leaving customers without dial tones – and without service – on landlines.

In a statement TalkTalk said: "We’re experiencing problems with no dial tones on some landlines. If you're affected by this, you may still be able to make or receive calls.

"We're working hard to fix this issue and will provide a further update here by 2:00pm today. We're really sorry for any inconvenience caused, due to this fault we're experiencing high call volumes."

One of the TalkTalk customers who emailed The Register confirmed that he could not raise a dial tone, but said that he could neither make nor receive calls. He said calling landlines prompted the recorded message "Number not recognised".

People took to Twitter to complain:

In October a major hack at the company led to the personal details of more than 156,000 people being accessed by hackers and the company estimating £35m in losses related to the incident.

On Monday customers of EE, O2, Giffgaff, and BT Mobile were also unable to make calls due a network issue with BT. ®

comment icon Read 52 comments on this article or post a comment alert Send corrections

Opinion

Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella
Stranded_ships

Chris Mellor

Thousands of layoffs announced as spinning rust enters its death spiral

Features

Locker room jocks photo via Shutterstock
Best locker-room strategy: Avoid emulating AWS directly
STRASBOURG, JUNE 29, 2016: The seat of the European Parliament. by Marco Aprile for shutterstock. EDITORIAL USE ONLY
Plan b, image via Shutterstock
EU workers, new markets: post-Brexit pressure on May & Co
Tough question, pic via Shutterstock