The Channel logo


By | Simon Sharwood 24th November 2015 00:02

EMC CEO promises 'minimal disruption to existing product lines'

David Goulden pledges support stays the same, innovation for current products

EMC Information Infrastructure CEO David Goulden has written to customers promising “minimal disruption to existing product lines” as EMC and Dell become one.

In an email letter sent to El Reg's virtualisation desk, Goulden says Dell and EMC's “combined product and technology portfolios and sales approaches are complementary, so customers can buy with confidence”.

Goulden also says “I commit to you that EMC will sustain our absolute focus on you, our valued customers, to power your IT transformation initiatives by:

  1. Delivering the high quality customer experience you expect from EMC, including our customary commitment to support all current products as we always have
  2. Extending our technology leadership through investment in R&D, including enhancing existing products and roadmaps
  3. Preserving our dedication to customer choice (free of lock-in)
  4. Continuing to enhance our partnerships & technology ecosystems
  5. Listening to customer feedback and communicating updates to you clearly — and often."

The letter wraps with the assertion that “moving to a privately-controlled ownership model will provide more freedom to invest for the long-term, in R&D and innovation to provide you with top-class products, services and support.” That last bit's straight from Dell marketing central.

The rest of the letter isn't making any promises EMC or Dell can't keep either: it's not as if change of ownership would see EMC stop research, suddenly impose vicious lock-in, degrade support or stop listening to customers.

The Register has, however, had EMC folk voice an opinion that the company's rivals have the better part of half a year in which to hint that certain products might go away so customers should shop with other storage outfits. This letter looks to represent a shot across the bows of such FUD-spreaders, while also leaving Dell/EMC plenty of wriggle room to inflict some disruption on customers. And probably not the “good” sort of disruption beloved of startup-land, at least until the combined company hits its stride and reveals new products and ideas. ®

comment icon Read 3 comments on this article or post a comment alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


Suit-and-tie-wearing man tries to meditate, take deep breaths in faux yoga pose. Photo by Shutterstock
Emotional intelligence, not tech skills, is the way to woo suits
League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe