The Channel logo

News

By | Simon Sharwood 24th August 2015 02:58

ShoreTel shooting for cloudy consistency with new suite

Sky, schmy: it's all about one GUI everywhere this time

Back in 2012, unified communications outfit ShoreTel acquired a rival named M5 in order to get itself into the cloud. M5 had unified communications as a service (UcaaS) at the time and ShoreTel didn't.

All of which was lovely, except for one wrinkle: the M5 UcaaS and ShoreTel's core products were rather different.

Fast forward to last week when ShoreTel announced its new suite, “Connect”, which has made a better user experience its main selling point. The company's betting that UC users are tired of doing things like entering codes to kick off a conference call, so has tried to make its products easy to use. There's also lots of hooks into packages like Salesforce, Zendesk, Microsoft Dynamics CRM, Desk.com and NetSuite, to make using customer records easier. Mobile to IP handoff, and the reverse, are done.

Hybrid cloud's also on the table, because this time around ShoreTel will take Connect to the cloud, through partners and its own rigs. The latter will be offered to partners. It will also be possible to consume some of Connect's features as cloud services while using on-premises rigs for others.

Cloudy Connect will, in time, replace the ShoreTel Sky services based on M5. The company would rather users get all the shiny new goodness that is Connect, but is pragmatic enough to realise it can't herd users towards a change. No customers will be booted off Sky for the foreseeable future, but ShoreTel clearly feels that Connect is a superior product and that users will be happy to make the move. ®

comment icon Be the first to post a comment! alert Send corrections

Opinion

Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella
Stranded_ships

Chris Mellor

Thousands of layoffs announced as spinning rust enters its death spiral

Features

Locker room jocks photo via Shutterstock
Best locker-room strategy: Avoid emulating AWS directly
STRASBOURG, JUNE 29, 2016: The seat of the European Parliament. by Marco Aprile for shutterstock. EDITORIAL USE ONLY
Plan b, image via Shutterstock
EU workers, new markets: post-Brexit pressure on May & Co
Tough question, pic via Shutterstock