The Channel logo

News

By | Paul Kunert 16th November 2012 10:43

Insight exec: Order-delaying ERP 'teething problems' now fixed

UK software upgrade left us sitting on a pile of returns - customers

Insight UK says it is now on top of "teething problems" related to its ERP upgrade that delayed some customers' orders.

The reseller giant started rolling out the Microsoft Dynamix AX platform internally last year across operations in mainland Europe and has recently gone live in the UK.

Some customers contacted The Channel to report issues, with one claiming system glitches "resulted in lost orders, wrong orders and pricing issues".

He said it had been sitting on returns for some weeks and products were not being packaged correctly, which has led to more returns.

Stuart Fenton, EMEA president at Insight, said: "We've had a handful of teething problems, a few client orders that didn't go out on next day delivery. But it is a minute volume compared to daily shipments."

He said Insight was now "pretty close to normal operations" in terms of placing orders [with suppliers] and shipping consignments.

"It is perfectly normal for a company like ours to put in a new ERP system that gives us a world class platform which positions us for the future.

"It provides us with better platform for project management as well as cloud and mobile services," he said. ®

comment icon Read 5 comments on this article alert Send corrections

Opinion

Killer whale

Chris Mellor

Firm cites 'low demand' plus 'abusers'

Tim Worstall

Or why the reversal of globalisation ain't gonna 'appen
The full Spanglish breakfast: mealy pudding, bacon, black pudding, sausages, fried egg, toast
Blood image

Trevor Pott

Can the storage giant overcome a lack of necessary leadership?

Features

No, silly... he was the fall guy for years of Finnish folly
Fraud image
Frodo and the Ring
Microsoft's strategy is to make Store apps popular. Good luck with that