The Channel logo

News

By | Paul Kunert 20th July 2011 12:09

Microsoft apologises for yet another BPOS outage

'What a totally useless tool'

Microsoft has apologised for another Business Productivity Online Suite (BPOS) outage that left customers across the pond struggling to access email.

Only last month, the software firm was forced to say sorry after its troubled online service crashed for three hours, which followed problems in May.

Microsoft confirmed the problem in a statement sent to The Reg: "On 19 July beginning at approximately 8:30 am Pacific Daylight Time (PDT), some BPOS customers in North America began experiencing intermittent access to email".

The issue was resolved more than two hours later, it added, "and the service is now functioning normally. We sincerely apologise for the inconvenience this incident may have caused some of our customers."

The BPOS health dashboard used to identify gremlins was green, indicating no problems, but Outlook could not connect to a server.

"What a totally useless tool," one user complained on a Microsoft forum.

Some customers were counting down the days to the launch of Office 365, the successor to BPOS launched last week, following the numerous instances of downtime.

A customer on the forum branded the crash as "troubling going forward" and said that he was migrating BPOS clients to Office 365 "but not if this continues. How can anyone allow email downtime?"

Anyone pinning their hopes on an infallible Office 365 should note Microsoft's refreshingly honest – for an IT vendor – comments that the new online system will have outages, with tiered discounts in place for downtime. ®

comment icon Read 1 comment on this article alert Send corrections

Opinion

Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella
Stranded_ships

Chris Mellor

Thousands of layoffs announced as spinning rust enters its death spiral

Features

STRASBOURG, JUNE 29, 2016: The seat of the European Parliament. by Marco Aprile for shutterstock. EDITORIAL USE ONLY
Plan b, image via Shutterstock
EU workers, new markets: post-Brexit pressure on May & Co
Tough question, pic via Shutterstock
Honest mistake with your licensing? Audit police look at it on a 'case by case basis'