The Channel logo

News

By | John Oates 14th April 2011 11:16

OFT probes extended warranties

More bad news for Dixons

The Office of Fair Trading is launching a short, sharp investigation into the market for extended warranties, having found some stores are not complying with rules imposed after a previous probe.

The OFT will investigate the £750m market to see if consumers are getting a fair deal when buying extra guarantees for domestic electrical items.

Claudia Berg, Director in the OFT's Consumer and Goods Group, said: "We plan a short and focused market study to find out quickly what, if any, action is needed to make this market more competitive, to the benefit of consumers and the wider UK economy."

This latest investigation is a result of last year's investigation into the market for domestic electrical goods where some concerns were raised about the unfair advantage retailers have to sell them when they sell the products, and whether the guarantees represent value for money.

The hugely profitable business has been investigated by the Competition Commission on behalf of the OFT before.

Any changes would be bad news for the likes of Dixons, where no visit is complete without the plaintive cries of "do you want Mastercare?".

Investment analysts are already calling on Dixons to leave the UK.

That probe found a lack of competition between providers and led to the Supply of Extended Warranties on Domestic Electrical Goods Order 2005 to improve consumers' rights. An OFT evaluation in 2008 found this was failing because some stores were ignoring it.

The OFT also said today it would not be investigating the market for repairs of domestic electrical equipment, because it did not find enough evidence to support claims that manufacturers are restricting access to technical information and spare parts by independent repairers.

The OFT's full statement on extended warranties is here. ®

comment icon Read 15 comments on this article alert Send corrections

Opinion

Andrew Cobley

If only lawyers could make money rather than costing money
Memristor_wafer

Chris Mellor

Execution warrant close to being signed for Fink's folly
Woman cuddles 'sly-looking' Fennec fox. Photo by Shutterstock
Cartoon of employee asking wky boss makes hium wear suspenders (while pincer through open trapdoor remains poised above his head) illustration by Cartoon resource for Shutterstock

Frank Jennings

It's not like my boss painstakingly nurtured the contacts, right?

Features

Wind turbine, image via Shutterstock
Girl and computer, photo via Shutterstock
Middle-class terror of engineering also part of problem
Nerd fail photo via Shutterstock