The Channel logo

News

By | John Leyden 27th October 2010 11:21

Sage Pay upgrade woes hit merchants

Computer says no

Thousands of e-commerce merchants are still struggling to process transactions following problems with a weekend upgrade by payment processor Sage Pay.

The upgrade was designed to make transaction processing faster and more resilient for the 32,000 merchants in the UK and Ireland who rely on the firm's service to handle e-commerce transactions.

However, problems with Live Gateway and My Sage Pay introduced during the upgrade left merchants unable to complete payments for much of Monday. A further related problem discovered on Tuesday meant that settlement files were not sent to merchants' banks, according to status page logs forwarded to El Reg by Sage Pay merchants.

Sage Pay's support forum contains several posts complaining about the transaction-procession problems. The design of the new interface has also emerged as a bone of contention.

We've asked Sage Pay to comment on these reported problems and will update this story as and when we hear more.

Earlier this week we reported how the upgrade resulted in inconvenience for an unknown number of users whose passwords contained "special characters". Affected customers were obliged to change their login IDs so that they contained only alpha-numerical characters. This is according to a Sage Pay user who was the first to tell us that all was not well with the systems at the payment processor. ®

comment icon Read 10 comments on this article alert Send corrections

Opinion

Chris Mellor

How long before Blue Big HQ pulls the plug on the whole thing?

Chris Mellor

Drives nails forged with Red Hat iron into VCE's coffin
Sleep Cycle iOS app screenshot

Trevor Pott

Forget big-spending globo biz: it's about the consumer... and he's desperate for a nap

Features

Windows 8.1 Update  Storeapps Taskbar
Chinese Buffet self-service
Chopping down the phone tree to scrump low-hanging fruit
An original member of the System/360 family announced in 1964, the Model 50 was the most powerful unit in the medium price range.
Big Blue's big $5bn bet adjusted, modified, reduced, back for more
Microsoft CEO Satya Nadella
Redmond needs to discover the mathematics of trust