The Channel logo


By | Austin Modine 29th January 2010 09:02

Oracle sues support firm over 'massive theft'

Shades of TomorrowNow

Oracle is suing third-party support provider Rimini Street, alleging "massive theft" of its software and support materials via illegal access to its technical support websites.

Rimini Street sells enterprise software support for Oracle SAP, Siebel, PeopleSoft, and JD Edwards-branded software, boasting 50 per cent savings in annual fees versus vendor-provided support.

While third-party maintenance means customers can't get software upgrades, Rimini provides fixes specifically made for legacy releases.

In a lawsuit filed Monday in US District Court for the District of Nevada, Oracle claims Rimini Street's business model revolves around illegally helping itself to Oracle's support offerings.

The lawsuit fingers Rimini Street along with its CEO, Seth Ravin

"Rimini Street typically logs on to Oracle's password protected Technical Support websites using a customer credential, then downloads Software and Support Materials in excess of the customer's authorization under its license agreement," the lawsuit alleges.

It goes on to claim Rimini uses automated crawlers to download "hundred of thousands" Oracle's materials at a time, "causing the databases which host the Software and Support Materials to freeze, disrupting their operations and impeding the availability of lawful downloads to Oracle's other customers."

Ravin was also the co-founder of TomorrowNow, a one-time SAP subsidiary that Oracle accused of identical practices back in 2007. Although Ravin left TomorrowNow shortly after selling the company to SAP, Oracle claims that "the corrupt business model Ravin helped to create continues in full force at Rimini Street."

Rimini Street said in its year-end earnings report — which saw revenue for 2009 increase 270 per cent compared to last year — that it will "vigorously" respond to Oracle's complaint.

“I believe Oracle’s actions are an attempt to forestall competition and limit market choices for its software licensees," Ravin said in a statement. ®

comment icon Read 11 comments on this article alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


Suit-and-tie-wearing man tries to meditate, take deep breaths in faux yoga pose. Photo by Shutterstock
Emotional intelligence, not tech skills, is the way to woo suits
League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe