The Channel logo

News

By | Kelly Fiveash 22nd October 2009 12:58

Academics gripe about Windows 7 promo collapse

Cry me a Digital River

Some UK-based university staff and students who stumped up £30 for Microsoft’s Windows 7 academic offer have complained that the software download supplied by Digital River isn’t working for them.

A number of readers have contacted The Register grumbling that they’re unable to download the operating system.

The firm sent out emails to all customers eligible for the promotion today. Anyone with an email address ending in 'ac.uk', 'ac.im', 'ac.gg', 'ac.je' or 'open.ac.uk' qualified for the offer that kicked off on 30 September and applies to upgrades of Windows Ultimate and Windows Professional.

One reader told us he followed Digital River’s instructions to the letter about how to download the software from its site.

“So I copy and paste the download link into Firefox. I wait... and the browser freezes... I try again. The same thing. I try again, this time on IE. This is the message I got: ‘Sorry, too many download attempts: 11. You were allowed to download only 10 times’,” he said.

"Each time I try I get the same message but the number of download attempts is now at 20. EPIC FAIL!! A maximum of 10 times????? I've even paid an extra £4 for 'Extended Download Service' and I can't download the f*cking thing!"

Academic staff and students have begun complaining about the cockup on forums and via Twitter, all of which seems to suggest this issue isn’t an isolated one.

We asked Digital River to explain what had gone wrong, but a worker at the company’s office in Maidenhead told us we’d have to wait to speak to someone at the company’s US headquarters about the download failure. Which struck us as odd given that the problem is clearly affecting customers on this side of the pond.

El Reg also asked Microsoft if it knew about the problem. At time of writing it hadn’t got back to us with comment. ®

comment icon Read 42 comments on this article alert Send corrections

Opinion

Chris Mellor

Drives nails forged with Red Hat iron into VCE's coffin
Sleep Cycle iOS app screenshot

Trevor Pott

Forget big-spending globo biz: it's about the consumer... and he's desperate for a nap
Steve Bennet, ex-Symantec CEO

Chris Mellor

Enormo security firm needs to get serious about acquisitions

Features

Windows 8.1 Update  Storeapps Taskbar
Chinese Buffet self-service
Chopping down the phone tree to scrump low-hanging fruit
An original member of the System/360 family announced in 1964, the Model 50 was the most powerful unit in the medium price range.
Big Blue's big $5bn bet adjusted, modified, reduced, back for more
Microsoft CEO Satya Nadella
Redmond needs to discover the mathematics of trust