The Channel logo


By | Kelly Fiveash 20th October 2009 14:37

Microsoft 'restores' Sidekick contacts, sort of

Still working on photos, notes...

Microsoft has told Sidekick customers who lost their data following an extremely humiliating server breakdown that some contacts have now been restored.

However, the software vendor hasn't recovered photos, notes, to-do lists, high scores or other data for Sidekick users yet.

Microsoft said it was working "around the clock" to retrieve personal information its subsidiary firm, Danger - which markets and distributes T-Mobile's Sidekick device - lost during a major comedy of errors server outage on 5 October.

Customers can now use a recovery tool on T-Mobile's website to restore their contacts as of 1 October, said Microsoft. It still hasn't coughed to how many Sidekick users were affected by the server snafu.

"With a few clicks and a confirmation, you will be able to restore these contacts to your Sidekick," said MS.

"If you have recreated some of the same contacts on your Sidekick since 1 October, you can choose to keep both sets of contacts, merge them, or just keep the set of contacts now on your device. You may also edit any partial or complete duplicates on your Sidekick after restoration." ®

comment icon Read 6 comments on this article alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


Suit-and-tie-wearing man tries to meditate, take deep breaths in faux yoga pose. Photo by Shutterstock
Emotional intelligence, not tech skills, is the way to woo suits
League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe