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By | Kelly Fiveash 29th September 2009 10:39

HP silent on glitch with Core i7-based Elite Pavilion PCs

Replacements falling over too

Hewlett-Packard customers are up in arms about a major glitch affecting the company's Core i7-based PCs.

A HP forum containing a shedload of gripes about the technical cockup - that some suggest may have been caused by a defective motherboard - runs to over 100 pages.

A Reg reader told us that HP's line of Intel Core i7 CPU-loaded computers were locking up, freezing and regurgitating blue screens of death. He added that the vendor's Elite Pavillion Series appear to be particularly hampered by the nasty glitch.

According to the forum, HP has been forced to ship out replacement units to lots of unhappy customers, but for many the switcheroo of kit isn't working and they're repeatedly being hit with the same problem.

Some disgruntled punters have claimed that Pegatron motherboards may have defective resistors, though this hasn't been corroborated by HP. The Taiwan-based company, that was spun out of Asus in early 2008, could not be reached at time of writing.

The problem first reared its ugly head in July, according to the forum.

"I have tried just about every conceivable setting, driver, and OS including Win 7 64 RTM to find a combination that would identify or isolate the problem to no avail," said our reader.

"Every configuration, including clean HP recovery install produces the same problem. Random BSOD’s freezes/lockups."

Despite what appears to a major snafu, the firm has remained tight-lipped about the issue. At time of writing it hadn't responded to our repeated requests for comment.

We'll update this story if HP does give us a statement. In the meantime, if you're a customer affected by this problem, then spill your guts below. ®

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