"Gateway Inc.'s professional business division"

Isnt this about the biggest oxymoron there is? Gateway.....Professional? ummm have you called their tech support lately? Idiots are smarter then most of them.

/Paris cause atleast when she blows something SHE BLOWS IT

Actually Gateway and Gateway Professional were handled as completely different companies. Gateway Pro was a very good company for support. Less than 2 minute hold times most days and always less than 5 or 6 minutes and next day parts really meant next day. I have no idea what their diagnostic ability was. I always just called and explained what was wrong and asked for parts. I never had any arguments with support and the "diagnostic" phase usually lasted about 2-3 minutes while I talked.

Having said that since MPC took over it has been a downhill slide. I canceled all my MPC orders this year and was told by my sales rep at the time (September I believe) they had not shipped any product for several months at that time.

I'm still requesting part on the off chance I might eventually get something but I'm also purchasing spare parts on the open market to keep system up.

In related news MPC closed their LaVergne, TN plant several months ago to move all production back to Mexico. They claimed it was a problem with quality and the quality out of that factory was bad but oddly enough the Dells I get out of LaVergne rarely have assembly issues. The Mexico operation never got up and running but On October 28 they sere served notice by their Mexican assembler that the contract would be nullified because the Mexican facility didn't trust MPC to be able to pay. I see MPC nos shipping any product unless the execs decide to build a few in a conference room.

http://yahoo.brand.edgar-online.com/displayfilinginfo.aspx?FilingID=6224055-895-4662&type=sect&TabIndex=2&companyid=634971&ppu=%252fdefault.aspx%253fcik%253d1289871

MPC has been shedding employees like crazy. The last batch was November 6. One estimate is that they have less than 100 employees left.

http://www.idahostatesman.com/business/story/562107.html

I was a happy Gateway customer but now it's time to get my coat and move on. Hurry up and die MPC.

I was able to get a laptop replaced a month ago but they had been having issues long before that. We had a number of system on order way back to July and never got them. It wasn't till just a week ago that we got the OK from upper management that it was OK to cancel the orders. They were on contract to provide and just couldn't. What they don't tell you is that they had closed their production in Tennessee before the operations in Juarez Mexico was up and running. And considering all the stories being run about how bad murder, drugs and other crimes are there it is little wonder that they had issues getting the operations there up and running. That with the credit crunch didn't help. But really what the hell were they thinking moving any kind of operation down there? The place would have to all kinds of product being stolen all the time and god forbid if you look like a foreigner there as you are sure to be kidnapped and ransomed.