The Channel logo

News

By | Drew Cullen 23rd April 2008 19:00

Dell waves goodbye to 1100 Canadians

You've been Canucked

Dell is shutting down a call centre in Ottawa, with the loss of 1,100 jobs. The company told CBC news today that it has already issued 500 lay-off notices, and the rest of the jobs are to go in June. It is keeping on 100 sales support employees at the Ottawa site.

Dell said the closure will enhance efficiencies, and pointed to the company's 25 customer contact centres around the world.

But Dell seems to have fallen out of love with Canada. In January, it announced the closure of its Edmonton call centre, with the loss of 900 jobs. That opened less than four years ago. Dell's Ottawa site is barely two years old.

It was all so different last year, when Ottawa looked set to escape the jobs purge ordered by Michael Dell on his return to run the business day-to-day. Last May, the company said Ottawa was safe from job cuts, according to local reports.

And in March last year, Dell and Ottawa were still honeymooning. Ottawa mayor Larry O'Brien proclaimed March 29 "Dell Day" in the city.

"Dell's success here in Ottawa has been nothing short of phenomenal," said the Ottawa site leader Michael Jaillet at the time. "By early 2008, Dell expects to be the third-largest high-tech employer in the city."

Not any more. ®

comment icon Read 10 comments on this article alert Send corrections

Opinion

Andrew Cobley

If only lawyers could make money rather than costing money
Memristor_wafer

Chris Mellor

Execution warrant close to being signed for Fink's folly
Woman cuddles 'sly-looking' Fennec fox. Photo by Shutterstock
Cartoon of employee asking wky boss makes hium wear suspenders (while pincer through open trapdoor remains poised above his head) illustration by Cartoon resource for Shutterstock

Frank Jennings

It's not like my boss painstakingly nurtured the contacts, right?

Features

Wind turbine, image via Shutterstock
Girl and computer, photo via Shutterstock
Middle-class terror of engineering also part of problem
Nerd fail photo via Shutterstock