...the US crunch is bringing tears to Indian eyes !! Wonderful what can be done with two half bricks !!

Does that mean Aviva/Computercentre/IBM etc.. will soon decide that outsourcing all its telephone and IT services to India was a huge waste of money and they move all the jobs back to the UK.

we can but wish..

more likely it will move to some dodgy dictatorship in africa, where the operators litterly bite the bullet if the customers complain...

I wonder what how bad a french-african accent will go down when you ring up for car/home insurance quote.

i also wonder how long it will take before anyone using such servcies finds they just got 419'd by the call operators and completly fleeced.

ahh the joys of outsourcing..

mines the one with ZPF and the bloodied bullet holes across the back.......

It is funny that what would be an incredible and wonderful increase in US or Europe can be so disappointing in India... The world is not yet flat.

Though it must be a real problem for them. They probably invested in prevision for a much larger growth, and find now they over-extended themselves. Still, I'll count that as a sign the world economy is NOT crashing down, whatever people in the financial sector might think.

Wait...

It's their customers who outsource to them, isn't it, so they are not outsourcers.

Insourcers? No, not that either.

What, then?

My heart just *bleeds* for them. "Only" 24% growth, eh? How awful.

Alas, my wife's job is one of a couple dozen being "displaced" to the subcontinent in a couple of months, so right now I'm all out of sympathy, and they can take their "poor" growth and fuck themselves with it until their eyes pop.

It's true what they say, though. Every cloud has a silver lining and if the cloud over the US economy is making outsource companies hurt, I can go to sleep tonight a little bit happier.

> ... as customers felt the pain ... and "continue to throw up opportunities for our company".

Lovely! Lester is ghostwriting in Hyderabad. Carry on.

In all honesty - who gives a sh*t. I'm so sick of IT and call centre jobs being outsourced to India in the name of "optimization" and "efficiency" when all it means is the company can save a few quid in the short term by offering a much cheaper and sub-standard service.

I say short term because most companies who have outsourced to India find they have to employ nearly the same number of employees they originally outsourced just to keep an eye on the outsourced team because typically they never do anything other than EXACTLY what they're told, all common sense out the window.

I've worked with developers in Mumbai and Hydrabad and found the whole process to be nothing but a total waste of time! You end up spending 50% of your development time correcting their mistakes and telling them what to do, when if you hired 1/3 of the number of people in the UK you:

a) Wouldn't need them to be so closely managed and

b) Would get more work (and better quality work) out of them.

Companies need to start investing in training for UK workers again instead of bringing in people from abroad who typically know very little other than how to use the clipboard (copy and paste programming ahoy!) and get upset when you ask them to explain what their code does! There are a few exceptions I know, but I'm talking about my experiences in the workplace in the last 3 companies I've worked for.

Typically, the manager who outsources IT (generally from the US because they seem to not have cottoned onto the fact yet that outsourcing is a waste of time and money, or are just genuinely stupid(?)) claims massive cost reduction benefits and then moves on before a year later everything is shot to sh*t and the company who outsourced realises all their systems are fubar'd and they'll have to hire some UK contractors or employees to fix it. SO WHY BOTHER IN THE FIRST PLACE!? When will these idiots learn....?