The Channel logo

News

By | Kelly Fiveash 19th March 2008 16:24

Dell gets in a state over SSD claims

Slams 'wholly inaccurate' report

Dell has slammed an analyst's claim that a large number of disgruntled customers are returning the vendor's flash drive-based notebooks due to high failure rates.

Avian Securities managing partner Avi Cohen said in a report earlier this week that the rate of return on Dell notebooks using solid-state drives ranged from 20-30 per cent.

He claimed buyers couldn't justify the additional cash splurge on Dell's expensive Samsung SATA II Drive-based mobile PCs because they failed to live up to performance expectations.

The computer giant said today that Cohen's claims were "unfounded and wholly inaccurate, by orders of magnitude".

Dell insisted in a statement that: "Feedback from customers indicates they are pleased with the value they have realised from these benefits, especially the increased reliability."

In addition to being lighter than a hard drive, an SSD also consumes a fraction of power and transfers data to the host system more quickly. It's also much better able to survive sudden impacts.

However, critics have grumbled that flash drives, given their expensive price tag, fail to provide a better overall experience for the customer.

Cohen also found that the rate of return due to other technical problems with SSD notebooks was running at 10-20 per cent, much higher than the one per cent to two per cent reported for HDD-based mobile PCs. ®

comment icon Read 22 comments on this article alert Send corrections

Opinion

Alexandre Mesguich

Change is order of day as tech giants shift strategy gears
Partnership

Frank Jennings

Confused? No problem, we have 5, no 6, no 7... lots of standards

Chris Mellor

VC sequence could end not with a bang, but a whimper
Sad man stares glumly over boxed contents of desk. Image via shutterstock (Baranq)

Features

money trap conceptual illustration
Big boys snare the unwary with too-good-to-be-true deals
Angus Highland cow
Pet carriers not wanted for whitebox stampede
FBcoldstoragearray
Sorry OpenStack and Open Compute, we're not all Facebook
Gary Kovacs, CEO of AVG. Pic: World Economic Forum
Scammy download sites? Government snooping? Run of the mill for Gary Kovacs