Original URL: http://www.channelregister.co.uk/2007/10/05/home_computer_repair/
Canada was shocked to its honest-to-goodness core this week by the news that the country's PC repairmen are undermining its sweet as maple syrup image.
Canadian TV show CBC Marketplace did a hidden camera investigation into computer repair firms to see how many technicians could correctly fix a hardware problem.
Of the 10 filmed, only three were able to diagnose the fault: a blown memory module which would cost just $25 to replace.
CBC's targets included Geek Squad and Nerds On Site. The film highlighted a stark inconsistency among the repairs carried out.
One bloke suggested that the computer would need to be sent to a dust-free room at a staggering $2,000 cost.
Others advised that the computer's motherboard should be replaced. ®
Here's the film in all its baffling glory:
Best Buy kicks out misbehaving Geek Squaders (3 December 2007)
http://www.channelregister.co.uk/2007/12/03/geek_squad_porn_data/
Resellers get shirty over FixITlocal (9 November 2007)
http://www.channelregister.co.uk/2007/11/09/fixitlocal_pca_resellers/
DMSL punts local IT support to small.biz (17 October 2007)
http://www.channelregister.co.uk/2007/10/17/dmsl_fixitlocal_reseller_sme_support/
Geek Squader gets fruity with customer porn (9 July 2007)
http://www.channelregister.co.uk/2007/07/09/geek_squad_sting/
Comet goes head-to-head with Geek Squad (25 June 2007)
http://www.channelregister.co.uk/2007/06/25/comet_on_call_it_support/
Carphone Warehouse mounts US invasion (24 April 2007)
http://www.channelregister.co.uk/2007/04/24/carphone_us_strategy/
Woman claims Geek Squader tried to film her in the shower (12 April 2007)
http://www.channelregister.co.uk/2007/04/12/geek_squad_shower/
Tech support costs Carphone dear (2 April 2007)
http://www.theregister.co.uk/2007/04/02/cpw_kpis/
Geek Squad rides into town (23 March 2007)
http://www.channelregister.co.uk/2007/03/23/geek_squad_cwh/
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