Dimension Data has integrated Microsoft's end-to-end service management system into its Global Services Operating Architecture (GSOA).
The IT infrastructure providers beta-tested Microsoft's System Centre Operations Manager 2007 for six months before fully integrating the service into its GSOA.
Dimension Data hopes the integration will extend the scope and depth of its service capabilities.
Scott Petty, group services executive at Dimension Data, said: "By coordinating with Microsoft, we are able to truly work towards optimising our customers' core infrastructure whilst managing their mission-critical Microsoft platforms and applications. This will drive up technology maturity, which in turn will increase business maturity - something for which all of our clients strive."
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