IBM and Cisco are expanding their Global Services Alliance, er globally.
The firms have a wide-ranging alliance that spans support, maintenance, industry solutions, and server and storage products. The companies have been working together on services in the US for three years.
The Maintenance Services tie-up for IBM and Cisco's “mutual enterprise customers”, is now being expanded beyond the US to 46 countries. Which arguably isn't really global, but is certainly more cosmopolitan that just the states.
Under this program, Cisco trains IBM techies, who can then offer technical support on Cisco products, with Cisco’s own tech centres handling escalation.
IBM will punt the program as the IBM managed maintenance solution for Cisco products. Which sums it up nicely.®