The Channel logo

News

By | John Oates 22nd January 2007 11:16

PCA expels two members

Not up to scratch

The Professional Computer Association (PCA) is throwing out two companies for failing to follow its code of practice.

Vantage Computers, or Vantage Direct, of Westgate in Kent, has been kicked out for failing to respond to association complaints about customer service and failing to refund at least one customer's pre-payment. Repeated attempts by the PCA to get a response from Vantage have failed.

The other firm to get the boot is Genie Support Services, which trades as CPU Direct from offices in north London. It has been expelled from the PCA for continuing to promote itself as endorsed by the PCA and official provider of insurance services to the PCA - neither of which is true. Genie also failed to live up to the PCA's customer service standards.

Both companies must now stop using the PCA logo in any marketing material.

PCA CEO Keith Warburton said: "By expelling these two companies the PCA is acting to protect both the reputation of the organisation and the industry at large – and of course, the consumer. Customers must be able to rely on suppliers that sign up to the PCA's Code of Practice to treat them fairly and justly." ®

alert Send corrections

Opinion

Chris Mellor

How long before Blue Big HQ pulls the plug on the whole thing?

Chris Mellor

Drives nails forged with Red Hat iron into VCE's coffin
Sleep Cycle iOS app screenshot

Trevor Pott

Forget big-spending globo biz: it's about the consumer... and he's desperate for a nap

Features

Windows 8.1 Update  Storeapps Taskbar
Chinese Buffet self-service
Chopping down the phone tree to scrump low-hanging fruit
An original member of the System/360 family announced in 1964, the Model 50 was the most powerful unit in the medium price range.
Big Blue's big $5bn bet adjusted, modified, reduced, back for more
Microsoft CEO Satya Nadella
Redmond needs to discover the mathematics of trust