The Channel logo

News

By | John Oates 22nd January 2007 11:16

PCA expels two members

Not up to scratch

The Professional Computer Association (PCA) is throwing out two companies for failing to follow its code of practice.

Vantage Computers, or Vantage Direct, of Westgate in Kent, has been kicked out for failing to respond to association complaints about customer service and failing to refund at least one customer's pre-payment. Repeated attempts by the PCA to get a response from Vantage have failed.

The other firm to get the boot is Genie Support Services, which trades as CPU Direct from offices in north London. It has been expelled from the PCA for continuing to promote itself as endorsed by the PCA and official provider of insurance services to the PCA - neither of which is true. Genie also failed to live up to the PCA's customer service standards.

Both companies must now stop using the PCA logo in any marketing material.

PCA CEO Keith Warburton said: "By expelling these two companies the PCA is acting to protect both the reputation of the organisation and the industry at large – and of course, the consumer. Customers must be able to rely on suppliers that sign up to the PCA's Code of Practice to treat them fairly and justly." ®

alert Send corrections

Opinion

Alexandre Mesguich

Change is order of day as tech giants shift strategy gears
Partnership

Frank Jennings

Confused? No problem, we have 5, no 6, no 7... lots of standards

Chris Mellor

VC sequence could end not with a bang, but a whimper
Sad man stares glumly over boxed contents of desk. Image via shutterstock (Baranq)

Features

Roll up, roll up, get your exclusive market insights
Wile E. Coyote goes over the edge again
money trap conceptual illustration
Big boys snare the unwary with too-good-to-be-true deals
Angus Highland cow
Pet carriers not wanted for whitebox stampede