The Channel logo


By | Christopher Williams 18th December 2006 14:58

Kingston swallows call centre firm

JAMmy b*stards

East Yorkshire telco Kingston Communications has bought IP-based call centre software firm JAM IP for £2.56m.

The privately-held Berkshire-based outfit will fit into Kingston's Affiniti enterprise reselling and consultancy business. JAM IP develops and consults on applications for IP contact centre management such as screen pops, text to speech, voice authentication, self serve applications, and speech recognition.

JAM IP's biggest partner is currently Cisco. The firm was founded in a management buyout of the convergence solutions business of OAO Technology Solutions Ltd. It currently has 21 employees.

Kingston didn't release further financial details on the deal.

Next time you find yourself bellowing down the telephone at a calmingly voiced computer which "doesn't understand what you're trying to say", direct all letters of complaint to Hull. ®

alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe