The Channel logo

News

By | Christopher Williams 15th September 2006 12:46

Macs in better service than PCs shocker

And everyone better than PC World

The three biggest home computer names are the ones consumers are most likely to recommend to friends, a Which? survey said today, suggesting branding has as much power in the consumer PC market as it does for sports shoes.

Perhaps surprisingly, given Dell's recent record of marketing incendiary devices as laptops, both they and Sony equalled Apple's reliability rating among the 6,846 surveyed.

Apple beat its IBM-compatible rivals on customer support though. Only a quarter of Dell and Sony's customers were satisfied with their after-sales service.

The worst performing PC brand was Advent, hawked by DSG stores PC World and Currys.digital (formerly Dixons). Just 14 per cent would recommend their products to a friend.

Things looked even bleaker for PC World on the shop floor than in after-sales. They managed to convince a pathetic 12 per cent they were very good at selling PCs. But you knew that already.

PC World would give no comment on their performance, or lack thereof. ®

alert Send corrections

Opinion

Trevor Pott

Why aren't you, personally, stopping the moronocalypse?
Star Trek Into Darkness

Chris Mellor

Federation fissiparousness to form co-ordinated divisions
iot_internet_of_things

Chris Mellor

EMC is ahead overall with HDS mounting an IoT catch-up

Features

Lego gandalf by https://www.flickr.com/photos/isherwoodchris/  CC 2.0 https://creativecommons.org/licenses/by-sa/2.0/ attribution sharealike
Why interconnectivity in the cloud is tougher than just stacking bricks
Handing over dollars picture via Shutterstock
Steve Ballmer. Pic:  Aanjhan Ranganathan
Nokia is the biggest write-off yet, but it wasn't the first
Confused computer keyboard
Last Christmas, I gave you my Cloud, the very next day you gave it away