The Channel logo

News

By | Christopher Williams 15th September 2006 12:46

Macs in better service than PCs shocker

And everyone better than PC World

The three biggest home computer names are the ones consumers are most likely to recommend to friends, a Which? survey said today, suggesting branding has as much power in the consumer PC market as it does for sports shoes.

Perhaps surprisingly, given Dell's recent record of marketing incendiary devices as laptops, both they and Sony equalled Apple's reliability rating among the 6,846 surveyed.

Apple beat its IBM-compatible rivals on customer support though. Only a quarter of Dell and Sony's customers were satisfied with their after-sales service.

The worst performing PC brand was Advent, hawked by DSG stores PC World and Currys.digital (formerly Dixons). Just 14 per cent would recommend their products to a friend.

Things looked even bleaker for PC World on the shop floor than in after-sales. They managed to convince a pathetic 12 per cent they were very good at selling PCs. But you knew that already.

PC World would give no comment on their performance, or lack thereof. ®

alert Send corrections

Opinion

Houses of Parliament in night-time

Andrew Orlowski

Come on everybody, let's upload all our stuff into Government by Cloud
Joe Tucci EMC
frustration_anger_irritation_annoyance pain

Felipe Costa

Pressure to perform for stock market bearing down on disties
Columns of coins in the cloud

Michael Cote

Anything that simple to use has got to be complex to set up

Features

Alistair Darling and Alex Salmond debate Scottish independence
You keep the call centres, Hamish, we'll take the banks
Internet of Things
Everyone loves those Things, just not on each others' terms
No email? No CRM? No Daily Mail iPad edition? You need a plan
Sinofsky's hybrid strategy looks dafter than ever