Channel Register

Man cuffed in Bangalore call centre scam probe

HSBC customers robbed

By Lester Haines • Get more from this author

Posted in Software & Security, 28th June 2006 13:07 GMT

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Police in Bangalore say they have arrested a man allegedly involved in "financial scam" operating from an HSBC call centre, the BBC reports.

Data operator Nadeem Kashmiri was charged with "hacking the computer system which allegedly led to money being stolen from customer accounts".

Kashmiri allegedly supplied data to fraudsters which, according to HSBC, allowed them to empty accounts of £223,000. A "small number" of UK customers are involved, the bank says.

An HSBC spokesman said: "We intend to pursue a conviction as aggressively as possible." The company added that any affected customers would have their funds reimbursed.

This latest case of Indian call centre shenanigans comes amid growing concerns regarding offshoring security and customer service. Powergen recently pulled the plug on its Indian call centre "following complaints from customers". ®

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