14th July 2005 Archive

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Dell: why Customer Care had to die

Forums full of people with problems - now all gone!

We notice that you were very interested by the news that Dell has closed its customer support boards (on the US site). We had asked the company itself to explain why; and within just two days of our urgent request, it managed to unburden itself of the following response, which we quote in full. "Effective Friday, July 8, 2005 …

IT Channel 14 Jul 2005, 09:14
TransFlash becomes MicroSD

Memory card body adopts SanDisk spec

The SD Association (SDA), the organisation that oversees the SD memory card format, has formally taken on board the TransFlash specification and renamed it MicroSD. TransFlash was developed by memory card specialist SanDisk - who, as you can imagine, is cock-a-hoop over the news - and has been adopted by some of the mobile …

IT Channel 14 Jul 2005, 09:45
Morse flogs French business for €1 (and then some)

Upbeat trading update

Morse has sold its French subsidiary, Morse France SAS to Opengate for €1 – and maybe €1m in performance-related cash in the period to 30 June 2007. It is taking an non-cash charge of €7m on the disposal. Morse France turned over £11m in the most recent quarter – just under 10 per cent of group revenues. So the sale price looks …

IT Channel 14 Jul 2005, 09:53
C2000 extends credit lines for SME resellers

£11.5m bonanza

Computer 2000 is doubling credit lines to 1000 smaller resellers. And the Tech Data-owned distie is making credit lines of £5000 available to another 1,300 dealers who previously had cash with order or credit accounts. The group comprises resellers which currently do "relatively small amounts of business with the company on a …

IT Channel 14 Jul 2005, 10:37
Palm~~One~~ regains old handle

Eyes multi-OS future?

Palm, ladies and gentlemen, is now Palm again. When the Nasdaq market opens for business later today, the company's stock will be traded under the PALM symbol. While the company's web site had been updated this morning with the new logo, the homepage's title still said "PalmOne, formerly Palm", so presumably it will soon be …

PC Builder 14 Jul 2005, 10:49
VeriSign snags iDefense for $40m

Managed security services play

Net infrastructure firm VeriSign has bought security intelligence firm iDefense for $40m in cash. iDefense's 45 employees will join VeriSign in a move designed to bolster its managed security services offering with proactive threat warning and security remediation advice. iDefense is best known for its controversial …

Software & Security 14 Jul 2005, 11:36
Azlan puts planets into orbit

Gonna make you a star-e-ar-e-ar

Azlan has reorganized its business development programme around a series of “planets” which it says will help any reseller become a master of the universe. Each planet will encompass all the distributors’ resources - marketing materials, training, education, pre-sales support – for a given technology area. Azlan stretches the …

IT Channel 14 Jul 2005, 13:34