The Channel logo


By | Tim Richardson 6th June 2005 12:20

BT IT support provided by ClientLogic - not BT

Monster telco blames 'crossed wires' for slip

BT has blamed "crossed wires" for dishing out misleading information about its new IT support service for SMEs.

On Friday we reported how BT is now offering small and medium-sized businesses "corporate grade" IT support for around 50p a day.

The former UK monopoly also confirmed that its IT Support Manager (ITSM) was manned by BT employees based in the UK.

A spokeswoman for the telco told us: "I can happily confirm that all members of the IT Support Manager Team are BT employees based in the UK and work solely on this team (they are not also members of a larger help desk)."

That's crystal clear then - BT's new revenue-earning ITSM operation is run by a dedicated team of BT professionals.

But wait, sources told El Reg that the ITSM desk is not operated by BT staff, but run out of ClientLogic's centre in Alness, "located in the beautiful Scottish Highlands on the shores of the Cromarty Firth, overlooked by rolling hills".

Asked to rubbish this scurrilous piece of scuttlebutt BT has sheepishly acknowledged that it is true.

A spokeswoman told us: "We have had confirmation from BT that the IT Support Manager does use a ClientLogic team that is based in the UK.

"It seems there were crossed wires with your initial inquiry, which was taken to be outsourcing from the UK, not from BT." ®

Related stories

SMEs tempted with BT tech support
Small firms surfing web to non-local markets
Bean counters love the fluffy side of IT
SMEs play IT fast and loose
TSG buys Leeds reseller
BT biz broadband billing balls-up gets more spam

alert Send corrections


Frank Jennings

What do you do? Use manual typwriters or live in a Scottish croft? Our man advises
A rusty petrol pump at an abandoned gas station. Pic by Silvia B. Jakiello via shutterstock

Trevor Pott

Among other things, Active Directory needs an overhaul
Baby looks taken aback/shocked/affronted. Photo by Shutterstock

Kat Hall

Plans for 2 million FTTP connections in next four years 'not enough'
Microsoft CEO Satya Nadella


League of gentlemen poster - Tubbs and Edward at the local shop. Copyright BBC
One reselling man tells his tale of woe