Distributor Unipalm is working with Networks First to bolster its hardware maintenance services.

Networks First offers support based on service level agreements, escalation procedures, access to trained engineers, remote diagnosis and customer questionnaires after every fault call.

Sally Barton, director of professional services at Unipalm, said it had chosen Networks First on the recommendation of existing customers and for its creative development of new services. Barton said the two firms will grow their hardware business and offer new services to the channel.

Networks First employs 40 people and is headquartered in Solihull with offices in London and Scotland.®

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