The Channel logo

News

By | Ashlee Vance 29th April 2005 19:51

Dell ready to go on India hiring binge

Mike Dehli shows offshore love

Dell's India staff will swell to more than 10,000 workers by year end, as the company fills out call center and software development roles.

To hit the 10,000 mark, Delli will need to hire between 2,000 and 3,000 workers over the next 8 months, CEO Kevin Rollins told reporters in Bangalore, according to numerous media reports. Despite push-back from customers and some employees, Dell has been relentless about offshoring customer support work. It currently employs far more staffers outside of the US than at home.

Should Delli hit the 10,000 mark, then its Indian operations would account for close to one-fifth of the company's total workforce.

Rollins blamed past Indian support failures on an over-zealous management and not workers who had yet to master a Texas twang. Dell was forced to bring some of its support operations back home after complaints.

"Then, we were doing too much, too fast in too many places. We had to prioritize and refine," he told the reporters.

Now, however, the company is prepared to return Bangalore to its full offshored support glory. Dell, no doubt, has created a more "refined" system for handing out American names to its Indian staff and for teaching them phrases like, "Ya'll call again, you hear" and "Damn, son, you talk faster than a rancher moving beef at auction."

Sources told The Register that Delli informed staffers in Nashville of its decision to offshore consumer technical support to India earlier this month. Close to 500 people have already had their jobs sent to Bangalore, according to the sources. Those who wish to discuss the matter more can travel over here. ®

Related stories

India, China poised to feast on US IT complacency
Foreigners gain thousands of jobs on Dell US staff
CollabNet revamp makes offshorers happy
IBM workers call for shareholders to 'Offshore the CEO'
Shell's IT department off to India

alert Send corrections

Opinion

Houses of Parliament in night-time

Andrew Orlowski

Come on everybody, let's upload all our stuff into Government by Cloud
Joe Tucci EMC
frustration_anger_irritation_annoyance pain

Felipe Costa

Pressure to perform for stock market bearing down on disties

Features

Alistair Darling and Alex Salmond debate Scottish independence
You keep the call centres, Hamish, we'll take the banks
Internet of Things
Everyone loves those Things, just not on each others' terms
No email? No CRM? No Daily Mail iPad edition? You need a plan
Sinofsky's hybrid strategy looks dafter than ever